Contact
No contact form. Real ways to reach us.
Email is fastest for account, billing, and feature questions. The forum is fastest for data questions and market discussion. Social is fine for casual updates. Everything routes to a human.
[email protected]
For account questions, billing issues, feature requests, partnership inquiries, and press. Read by a human, usually answered within 1–2 business days.
Community Forum
app.brickpicker.com/community
The fastest way to get help on data questions, market signal interpretation, or general LEGO investing discussion. The BrickPicker founders post there regularly. Free to join.
Twitter / X
@brickpicker
Product updates and market commentary. DMs open for press and partnership inquiries; for product issues, email is faster.
/brickpicker
Page updates, community highlights, and links to longer-form content. Lower-priority channel — for fastest response use email or the forum.
Routing guide
What to send where (so you get a response faster)
We're a small team — routing your message to the right channel up front saves us a triage round-trip.
Account & Billing
Subscription changes, refund questions, login issues, plan upgrades, anything tied to your account. [email protected]
Data Questions
Forum
"Why is set X showing this price?" or "How is the retirement signal calculated for theme Y?" The forum is where these get the deepest discussion — both us and the community jump in.
Bug Reports
Page link + screenshot + what you expected vs. what you got. We triage these daily. Email — the forum is the wrong place for a private bug report with account-specific details.
Feature Requests
Forum or email
Forum if you want community discussion and upvotes. Email if it's a tier-specific request or a private workflow you don't want to discuss publicly.
Press & Partnership
Media inquiries, podcast bookings, integration partnerships, data licensing. Hit [email protected] with "Press" or "Partnership" in the subject and we'll route it to the right person.
Most common questions are answered on the support page — account, billing, Brickfolio, market data, reseller business tools, and the forum.
Go to supportThe forum is the front door.
Free to join, easy to lurk, the BrickPicker team posts there too. If you want the fastest answer on a market or data question, that's where to go.