exciter1 Posted November 26, 2015 Share Posted November 26, 2015 14 minutes ago, aw004g said: Does Target customer service compensate you for damaged boxes? No, they just laugh. 2 Quote Link to comment Share on other sites More sharing options...
rdandy5875 Posted November 26, 2015 Share Posted November 26, 2015 1 hour ago, dustyshelf said: Arrived today; 3 more Santa's Visit, 1 SW, and 1 Gingerbread House, and 3 FREE Winter Fun boxes, thanks LEGO! Hey, Sounds like my order. I hope to get some freebies... I'll have to wait till Monday for my lego store orders. as I had them shipped to my work, oh well. Quote Link to comment Share on other sites More sharing options...
cladner Posted November 26, 2015 Share Posted November 26, 2015 On November 25, 2015 at 7:27:30 PM, exciter1 said: No, they just laugh. and ask why an adult is buying so many "LEGO's". I have to return my "Simpsons House" tomorrow. And would you like to put that back on yer red card today? 1 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 26, 2015 Share Posted November 26, 2015 WALL-E order from double-VIP October just shipped from S@H. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 27, 2015 Share Posted November 27, 2015 All of my S@H Black Friday stuff is in warehouse, except for one lonely Brainiac Attack that is "Waiting for new stock". I only ordered only sale items, City: Demolition, Bulldozer, Hydra Fortress, Hulk Smash, Attack on Lake Town and Juniors: Defend the Batcave, etc. I didn't buy any multiples in the same order. 1 Quote Link to comment Share on other sites More sharing options...
biking_tiger Posted November 27, 2015 Share Posted November 27, 2015 All my Brainiac Attacks from last night are cancelled after "waiting for new stock". Going the way of the dodo, perhaps? Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 27, 2015 Share Posted November 27, 2015 5 minutes ago, biking_tiger said: All my Brainiac Attacks from last night are cancelled after "waiting for new stock". Going the way of the dodo, perhaps? Mine too, get 'em while they're hot! 1 Quote Link to comment Share on other sites More sharing options...
aw004g Posted November 28, 2015 Share Posted November 28, 2015 Ewok village arrived quickly from target. Pancaked, scraped up, and with a super adhesive sticker that tore the box art. Quote Link to comment Share on other sites More sharing options...
justapilgrim Posted November 28, 2015 Share Posted November 28, 2015 Ordered .hulk lab smash from.LEGO Shop at Home, mostly I wanted the minifigures, it canceled so that GH only cost $60 in purchases, and has shipped 1 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted November 28, 2015 Share Posted November 28, 2015 Ewok village arrived quickly from target. Pancaked, scraped up, and with a super adhesive sticker that tore the box art. So, no shipping box? Quote Link to comment Share on other sites More sharing options...
stackables Posted November 28, 2015 Share Posted November 28, 2015 So how does Target handle damaged boxes/sets? Do people just return them or can you get some kind of discount? I am afraid to see what condition my Slave 1 arrives in. Quote Link to comment Share on other sites More sharing options...
waddamon Posted November 28, 2015 Share Posted November 28, 2015 If you return it they will put it on the shelf at a 30% discount. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 28, 2015 Share Posted November 28, 2015 10 minutes ago, waddamon said: If you return it they will put it on the shelf at a 30% discount. This was a simple quick answer. Any follow-ups or questions will be removed. Thanks 1 Quote Link to comment Share on other sites More sharing options...
stackables Posted November 28, 2015 Share Posted November 28, 2015 So target will make you return it and not offer any kind of discount to keep the set? Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 28, 2015 Share Posted November 28, 2015 So target will make you return it and not offer any kind of discount to keep the set? No, they just laugh. 1 Quote Link to comment Share on other sites More sharing options...
stackables Posted November 28, 2015 Share Posted November 28, 2015 8 minutes ago, exciter1 said: No, they just laugh. So you have tried to get a partial refund and they just say no? Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted November 28, 2015 Share Posted November 28, 2015 4 minutes ago, stackables said: So you have tried to get a partial refund and they just say no? in some case they will give an adjustment; usually if you talk to a human over phone. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted November 28, 2015 Share Posted November 28, 2015 8 minutes ago, stackables said: So you have tried to get a partial refund and they just say no? Yes, I've had little success with Target CSRs and it takes far too long. Quote Link to comment Share on other sites More sharing options...
stackables Posted November 28, 2015 Share Posted November 28, 2015 7 minutes ago, Bold-Arrow said: in some case they will give an adjustment; usually if you talk to a human over phone. For some reason, I figured Target's customer service would be more lenient. I hope I will not have to deal with the cs (fingers crossed). Quote Link to comment Share on other sites More sharing options...
waddamon Posted November 28, 2015 Share Posted November 28, 2015 I will offer this tidbit of wisdom. I returned 4 town halls to target due to some box damage. Seals were all intact. It retired a little while after this and would not matter now. So a completely destroyed box is one thing, minor damage does not matter. 6 Quote Link to comment Share on other sites More sharing options...
BrickLegacy Posted November 28, 2015 Share Posted November 28, 2015 I received a Sea Cow from Target that was a little banged up in the front. I'm keeping it. 2 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted November 28, 2015 Share Posted November 28, 2015 I will offer this tidbit of wisdom. I returned 4 town halls to target due to some box damage. Seals were all intact. It retired a little while after this and would not matter now. So a completely destroyed box is one thing, minor damage does not matter. Agree 100%. I always reorder & receive before I return... Quote Link to comment Share on other sites More sharing options...
stackables Posted November 28, 2015 Share Posted November 28, 2015 I used several gc so I imagine that would add more problems with returns/refunds. I generally don't like to return anything but if I am spending $150 plus on a set, I would at least like the company to try and package the set carefully. Quote Link to comment Share on other sites More sharing options...
cladner Posted November 28, 2015 Share Posted November 28, 2015 (edited) 24 minutes ago, stackables said: I generally don't like to return anything but if I am spending $150 plus on a set, I would at least like the company to try and package the set carefully. Yes you would expect that and that's why its 100% completely reasonable and ethical to take back sets that show up damaged, stickered, or otherwise in not mint condition. I deliver 100% money back satisfaction to my customers. Why should I insist on anything less for myself? Refunds are easy and go through quickly. I've returned at least 2 dozen damaged stickered Santa's Workshops during their run at Target. 100% of the walmart with instore pick were what i consider collector grade. I have 80 mint SW's now. I won't miss the damaged ones when its retired. 8 yo-yo ATATs from the deal a few days ago showed up in MINT perfect condition (4orders of 2ATAT + 3.99 friends poly) - all 8 - i couldn't believe it. the huge shipping boxes the ATATs came in are even in MINT condition. So not all this damage is coming from UPS. It has to do with shipping box quality and the degree of carelessness, mishandling, dropping/kicking and overstacking at the retail side of things. target loses that one. still waiting for the single order of 6 modulars to show up from target 15% sale on exclusives . Those I'll keep no matter what . Edited November 28, 2015 by cladner 1 Quote Link to comment Share on other sites More sharing options...
marcandre Posted November 28, 2015 Share Posted November 28, 2015 Target exclusives all arrived in separate boxes here. All in nice shape. Very pleased. Can always use more boxes too. 4 Quote Link to comment Share on other sites More sharing options...
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