LEGO seems to be taking lessons from Best Buy and Kohls. Received an order today that was dripping parts out of the corner of the box. Box contained three Gimli/Legolas BHs, a Mickey Mouse BH and a GWP, all in pristine condition. However, the 24 Series 26 minifigures were a different story. Frankly, someone, somewhere, didn't give a ****. Out of 24 minifigs, 7 were opened and 1 was missing. The shipping box was in good condition. When I called LEGO CS, she stated that they would send 7 more right out. I had to correct her that it was 8. Then, she stated that she was going to send an address label to send the 7 damaged ones back. I told her to forget it, that it wasn't worth the trouble, being so close to Christmas. So she said that she would send the 8 anyways and don't worry about the return. No apologies, no offer of Insider points for the 35 minutes that I had to stay on the phone. I have two City Gardens being delivered on Monday. I can only hope that they will be in better condition.