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The sooner you stop caring about box condition the better your life would be

Amazon was in a good mood today, They gave me a credit for the set of $25 for a 21153, I did not even have to provide additional info ..

Translation: Jules Verne has departed ...

Based on how flawed the rest of their external data pulls are.... I would gamble it's not accurate. About the only thing I trust there is their internal data that users enter themselves.

The building steps look more like the ones you get with official Lego sets as you can see when comparing for example the images showing which bag number to use and the flip symbol. The previous program clearly looked like they were done from Studio.

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Just be aware that your terms do not supercede legal realities. I see dump trucks with signs that state that vehicles must not follow closer than 200 feet and that they are not responsible for broken windshields. However, you have to get closer than 200 feet to read the sign. I asked my father (the retired DA Investigator) about this many years ago and he just laughed. That's when he told me that, just because someone makes a statement does not make that statement true and it certainly doesn't make it legal. To be fair, what I quoted you above wasn't so much about legality or regulations. It was based more on Paypal demands and practices. I assume that they paid you using either PayPal or Stripe. Stripe is even stricter than PayPal when it comes to pleasing the customer first. I don't say the above to be argumentative. But I have been selling items at least part-time for 15+ years and I am now in my 11th year as a BrickLink seller, 9 of those years as a full-time seller. I have a perfect record. I have never lost a PayPal or Stripe case as a buyer or seller, not that there have been that many. Not to be an ass but, once your buyer offered to pay outside of BrickLink, he became a thief in my eyes, not to be trusted. I would have immediately cancelled his order, listing the exact reason(s) in the comments. And then added him to my Stop List. Doing so would have saved you from this type of crap.

Actually, your buyer is correct. Whether you like it or not, the seller is responsible until the package reaches the buyer unless the seller can prove malfeasance on the part of the seller. A buyer can file a claim but the seller will eventually have to get involve to prove that insurance was purchased, proof that the package was sent and proof for the cost of the insured. If only there was a BrickLink/BrickOwl discussion group here.............