You are right. I’ve been selling on eBay for 25 years. They have made hundreds of thousands of dollars from my sales. With tens of thousands of happy customers.
Yet, as a seller, I’m the one that eBay needs to protect the buyer from and has continuously stacked the odds against us. They don’t want sellers to question the transactions. Doing so puts your metrics in jeopardy.
They make a good chunk of money off fees. Part of that money should be making the platform secure. They could hire a fraud team that you could submit issues to. If they spend it elsewhere, that’s on them.
When PayPal was collecting payments, they did a decent job of identifying fraudulent transactions. When eBay divested them and started their own payment gateway, they seem to have lost that technology.
But you’re right. I don’t care anymore. I’m not going to go out of my way to take advantage of these scams by mailing an empty box, but I’m going to fulfill my mission that eBay has dictated I do if I don’t want to end up in the penalty box. I’ve called and spent dozens of hours over my selling career with eBay customer support only to get the runaround. If that’s how they want to treat their money makers, then why waste my time any further? I’ll fulfill my obligations, follow their rules precisely, and let them deal with the consequences of the environment they’ve created.
And don’t get me started on bogus FedEx charges on ebay shipping after the shipment has gone through claiming that you didn’t figure out the shipping costs correctly, that you owe more, that they’ll automatically deduct it, and you can’t even challenge it. Or when you get multiple items on an order and eBay just assumes you can fit two items in the same size box you gave them for calculating shipping on one item — making you eat the shipping costs for their horrible algorithm. Ya, not gonna get much sympathy here
Rant over. I’ve gotta go yell at some kids to get off my lawn.