Same thing just happened to me last week. I had exclusive rewards pending for 6 days and on the 7th day they were marked as "Not Eligible". All communications with them stopped. No response to email or chat. Eventually I called Paypal and they were able to give me a one time credit of $40 (my balance was $42, so no big deal), but it looks like Honey is dead to me now. Shame, as they paid out faster than Rakuten and didn't have the exclusion on Exclusives and Hard To Finds that made Honey a clear winner for purchases on Shop At Home.