Leaderboard

It doesnt matter either way. I have appealed A to Zs stating that policy and they never address it or care and I lose. Amazon rarely follows its own policy.

I don't know if I should check this app out? I don't need another app.

A-to-Z Claim. It was my understanding that buyers need to contact sellers before filing? Customer ships the item back after receiving stating they "ordered my mistake". Then I get a A-to-Z claim on the 26th stating "different from what I ordered" and want a refund. I look up the order and see the item arrived back last Thursday the 22nd. I hadn't see it, so I go in the next day and check my neighbor, he has it, so I grant the refund. Get an email from Amazon later today saying issue resolved, case closed but they will count it against me since I granted the refund after the claim was filed. This is on Amazon's pages: "You can file an A-to-z Guarantee claim after you've contacted the third-party seller and have provided the third-party seller one calendar day to address the issue." There has never been any communication between the buyer and I. EDIT: Been looking through the order again and it said buyer contacted on the 24th. I look up all messages and there is one from him that simply says "undefined". Literally that's what it says. Didn't think anything of it at the time as sometimes people just say random things.