I have Teen Amazon accounts for my kids under my "Amazon Household". My son hadn't used his in a while, but wanted to watch Prime Video, so he logged in and recovered his account from PC and from his cell phone last week. All was well.
Today he wanted to log in again, and got the "your account has been disabled due to unusual activity. Please contact customer service" message. On his behalf, I first chatted (took 5 agents) then got connect via phone to the wrong department (agent 6), then spoke with 2 agents and a supervisor in the accounts department, only to hear that "there is not enough info on your son's account to go through the reactivation process. He needs to open a new account", and that his significant Gift Card balance was not recoverable.
What utter BS. I created Teen accounts because that is what Amazon said I needed to do for kids under 18. Their currency was GCs, they got them for birthdays and special occasions. My son is not a big spender and doesn't use Amazon often. Now Amazon has the guts to lock him out of his account just because he didn't use it often enough, AND to take his saved up GCs?!?
I wrote a polite letter to Jeff at Amazon dot com, hopefully that gets any leniency.
Would this be grounds for legal action?