Here is a new one. I have no idea how I’m going to solve this one. In this circumstance eBay themselves are the fruitcakes. I made two international sales through the eBay global shipping program over the Christmas weekend. One to Australia for a Newt’s Suitcase set and the other to South Africa for three vintage Western sets. Both were shipped to the eBay global shipping center in Illinois on 12/26. Today I get a message from the Australia buyer stating that they received the wrong item. I ask for photos of what they received and sure enough they got the three Western sets that should have gone to South Africa. I asked for a picture of the shipping labels on the top of the shipping box and it appears that whoever processed the package at the global shipping center put the wrong international label on the package. I double checked the labels that I put on to get the item to the shipping center in Illinois and everything was correct. Name and routing # both matched to the order details. The package with the Western sets they received had the other persons name and routing # on the label I filled out, as it should have, but the international label that eBay put on at the shipping center had the other persons name. They must have received both packages at the same time and swapped the labels in error while processing them at the global shipping center. The buyer in South Africa who is expecting the Western sets hasn’t received their package yet, which will contain a Newt’s Suitcase. Now I’m going to have two upset international customers because eBay put the wrong shipping labels on the packages. Newts Case was around $80 after shipping. I can replace that. The three Western sets were around $300 after shipping. Those I obviously can’t replace. I have no idea who to even try to talk to, since it’s impossible to get ahold of a human being at eBay, and I have no idea how I’m going to get those Western sets back so I can resend them to the correct person. Finally, eBay better cover any and all expenses regarding this fiasco since it was their screw up. Any ideas? What a mess… Sent from my iPhone using Tapatalk