I've got a tale of woe concerning Fleet Farm. First, let me say that my major beef is with FedEx Ground. But Fleet Farm is flavoring the issue.
Recently, FedEx Ground has taken to delivering packages in my yard, about 150 feet (and out of sight) of my front door and 5 feet from a busy road. In the past, I've always had Fleet Farm deliver to my store so it hasn't been an issue. But, for some stupid reason, I had my recent LEGO order with them delivered to my home. Problem 1: When Fleet Farm ships, they do not publish the tracking number. You have to make a call to their CS to get tracking. So I had no idea how and when my package would be delivered. Once I checked, I found that the package had been delivered two days earlier and left in my yard (by virtue of their delivery photo.) Of course, it was gone when I looked for it. I file a claim with FedEx and they admit an issue. But, Fleet Farm, being the shipper, had to file the claim. If Fleet Farm would file the claim then they could replace/ refund and FedEx would reimburse them. Problem 2: Fleet Farm CS flunkie stated "Oh, we don't do that. It isn't our problem since FedEx delivered the package but just not to your liking." I explained to the woman that FedEx has admitted fault and would reimburse but, with them being the shipper, they had to be the one to initiate the paperwork. She refused to do so.
Lesson learned: If you order from Fleet Farm, know that they will leave you out to dry on any shipping issues.