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customer (dis)service 2023, alive and well. unbelievable they can get away with that. from:

SupraBoy might break his 3 second sort box record.

Received mine from Amazon double-boxed inside frustration free.

They do for Bricks and Pieces but can’t recall an actual set being delivered by USPS unless it was Sure/Smart Post maybe? ETA: I had a UPS never scanned lost Hocus Pocus that they replaced once it was restocked. I had to wait 8 business days until after the scheduled delivery date, or something like that, for Lego to consider it lost. I think it has been a few years since this had last happened to me.

Got 2 city gardens. Hopefully they will ship.

Barnes and noble %25 off sale for premium members. Ninjago city gardens part of deal

Lego banned me after 3 out of 50 or so orders (from the start of this year) did not make it to me and I asked for re-delivery. the tracking shows non-delivery, they just disappeared and stopped tracking on all three USPS packages. I sent lego customer service an email request for redelivery of missing shipments. Some really nice customer service agent put it through, verification failed immediately. I asked customer service again, they tried again, immediately failed verification again. (I have had no issues before this and all my orders came no probs at all, I never ordered more than limits and didn't do any shenanigans, just a normal account that I had only started jan of this year. My first and only lego account. I finally called and talked to someone, then some higher up. They checked the tracking and verified that the shipments were lost. They said they would make sure these reships get through. but little did I know I was already banned just for asking for these 3 re-deliveries. I got the dreaded E13 verification failed emails. This customer service supervisor asked the verification team to confirm and she told me I was indeed banned from all online purchases moving forward. Then basically nicely told me to go away and pound sand. I never even got an officially banned email. but any order I try to place gets the E13 verification failed notice now. like WTF lego? their customer service is super nice still, even when telling me to f-off lol. Moral of the story, don't ask for your missing packages to be re-sent. they will do it eventually, but then immediately ban you. so lego E13 banning is alive and well

You may be protected if Tracking shows delivered, depending on the exact circumstances; you should try reaching out to customer support. Yeah, during the pandemic, I was doing auctions almost exclusively. The demand was through the roof - especially for Star Wars due to Mando S1 & S2 hype. Auction prices often exceeded BIN prices - with all the benefits of auctions. Results have been lack-luster for a while, though, so I pivoted.

Picked up a bucket wheel excavator partially assembled with manual (done up to bag 4, everything else still sealed) for $35. Spent an hour with the kiddo figuring out if anything was missing. $3 in parts from BrickLink, and we are rocking.