Got a question for experts here.
It's related to Lego but MCF through amazon.
Put in a MCF request on 3/6/23 expedited with delivery by 3/10/2023.
amazon shipped via USPS and sent me tracking info. But package never got to USPS. They wanted me to wait till 17th to file a claim.
They want
1. Proof of non-Amazon order, including customer's name and address (for example, a screenshot of your Shopify order)
2. Proof of refund or replacement, including the customer's name and address.
I sent in screen shot or order information as requested as Proof for #1 and prepared a shipping label to send replacement to buyer. Sent a copy of the saved shipping label as proof for #2.
Sorry to inform you that we did not get enough information to proceed with troubleshooting to have a resolution. The current information that you provided is not good enough, Therefore, please provide [information or document] for Amazon to proceed with investigation. We will close this case for now and once the information is well prepared, you are welcome to contact us again.
They never exactly tell me what else they need.
Do you guys have any pointers for me. Appreciate your help.
This is the first time a MCF pkg is lost/not shipped but amazon is giving me the run around. They charged me $22 to ship the damn thing too.