I honestly don't think it is even close. West End provides a ROI that is better than what I have the time to achieve myself and even then, $$$'s now and time saved are way more valuable than even trying to figure out what I could have done on my own across everything they have sold for me. I haven't been nearly as active the past two years due to moving homes and changes in life but West End was there to still provide me a bi-weekly paycheck that was substantial enough to be happy with it. And with ROIs above 100% and $10,000's of items sold, I'm not going to complain about 5% ROI that I might be missing out on myself, cause that 5% ROI would include listing, packing, shipping, etc... where with West End, all I got to do is greet Rich when he arrives, have a few chuckles and then wave goodbye.
Again, I think, I hope, they understood the power of communication now as I believe it will improve. Sometimes it just takes a kick in the butt to remember some of the basics during busier times.
I want to add one example. I'm going through the latest sales sheet and one item I only got a ROI of 15%. I don't see that as their fault. I see that as MY FAULT for a) providing a set too early to them, b) not having a great purchase price to begin with (what i paid) and c) possibly buying a set that might not have been a great investment to begin with. I will learn from it, and take those three things into consideration on the next items. BUT, I still got 15% and sold 20 of them, so it's not like I lost anything here. Sure 10 cents per month for a year too can be taken out of that, but that only brings it down to 10% at a minimum ROI. Still better than most other things, and there is no chance I could have sold the set for a profit anywhere I'm aware of unless some local fool wanted it bad enough in a rush.