I hope they read this thread. I have been using them for a few years now but am honestly really debating on providing more items to them.
It's not because of sales, or returns or the % they take is bad, I don't mind any of those as that is part of doing business and sales through them have been FANTASTIC. Sure some things sell at a lower price sometimes, but many of the items they sell are much higher and sold faster than any other outlet out there. The 30% total fee before shipping is nothing when the amount you are getting back is right around or better than what you could do yourself selling on Ebay or Bricklink or locally. Especially when you take the time factor into consideration. It is also enjoyable to watch their inventory on Amazon drop day by day as it isn't difficult to track yourself on how a set is selling across all vendors.
But it is the communication. They don't call me back when I have a question on something which makes me feel like my inventory with them doesn't matter. Their voicemails don't even mention their names, which makes it seem like they are trying to hide.
There is a schedule where every two weeks we are sent an email of our sales from the last 2 week period. It has been 3 weeks since that communication has occurred (so 1 week late at this time). This isn't the 1st time and usually it is because of a system error they are working through, or because of some other reason, but if there is a delay, it should be communicated to all their vendors.
Also. the last time we did receive out spreadsheets of what we were going to get paid, that money has not been deposited into my account, which is now 3 weeks late. It is hard to give things to someone else, if schedules are not kept up on and communication doesn't occur.
And, I realized this year that my inventory numbers suddenly dropped by too much. I'm told it is wrapped up and not checked in yet to their new warehouse, but we were also told back in August that they were nearly complete checking it all in. I really hope they realize they sold that inventory already or it appears back in my inventory and is sold, cause it is a substantial amount of inventory to suddenly not have any record of anymore (regardless if it is not checked back in or not, shouldn't there be an inventory list of what is left to be checked in too?)
Anyway... i'm hoping communication picks back up. It used to be wonderful, but really soured over the last few months/year. I understand to a degree if it was due to their new website they were building and the new location move, but that still doesn't mean that they can't keep up on communications to us. I have no doubt that many vendors that use them would be feeling the same thing too.