I would probably eat the cost at $150 too, but I wouldn't view the Jeff emails as something that should only be reserved for the biggest issues. It is essentially escalated customer support. Anytime I get caught on Seller Support's hamster wheel of stupidity, I escalate to the Jeff team with generally favorable results. Thankfully, though, there have been fewer big issues like those stupid COVID gates on random Lego sets or CPC requests over the last year that have necessitated escalation. And, it seems that Seller Support has gotten at least somewhat better. I actually had a reimbursement request for a sizeable loss of inventory go through without a lengthy back and forth where Seller Support continued to ask for documents that I had either already provided or were completely irrelevant.