That policy is meaningless. i read this on the forums today
We just found out through an FBA removal that Amazon refunded a buyer for a product purchased FOUR years ago. The item hasn’t been in our inventory since 2017, and we tracked a refund done last month for this item and the original order was placed in 2017.
We requested a reimbursement.
Want to know what Amazon says?
“To ensure a great customer experience, we may accept returns beyond the timeframe stated in the policies. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.”
Then they said no reimbursement is due.
Amazon. An exception would be 60, 90 or maybe even a little more days after 90 days.
NOT ONE THOUSAND FOUR HUNDRED AND SIXTY DAYS LATER!!!