Is there a thread where we have Happy stories to share about customers on eBay?
I recently sold a LEGO 71042 Silent Mary Brand New for $350 Free shipping($50). I removed my old email address for eBay payments and also removed it from Paypal. Apparently eBay added it automatically back and set it as primary so when the buyer pays he sends it to an email address not associated with my Paypal. Buyer was SUPER nice and called eBay TWICE to try to resolve issue. After I call twice, I finally get the funds albeit on hold. This whole time while I am messaging with buyer, (super nice cause we both respond SUPER fast, we literally each sent 6 messages to each other in ONE day) trying to figure out what the problem is because we hadn't yet figured it out, the buyer keeps saying to add more shipping padding to keep the set intact. I shrink wrapped the set and added corner protectors. Taped down side protectors with packing paper and then packed the whole thing with more packing paper. 2 days later the set arrives, and earlier I told the buyer to send me pics because I was genuinely curious how my packages arrive. While the set had no damage to corners, the sides had gotten crushed.
The buyer asks for $40 refund so he can buy a replacement box because he is a MINTY guy, and I know that LEGO boxes DO cost that much. He also offers a full refund where I pay return shipping. Obviously, I give him the refund, instead of paying $50 to get set back and probably even more damaged. Normally I don't like handing out refunds, but the buyer was patient and respectful through the WHOLE process. The buying was $160 from Amazon, but the ACTUAL copy of the set might be the one I got from lego.com. I had around $97.00 in profit so after $40.00 refund I am down to $57.00. Not amazing, but it felt right. Well, there's my story!