This is true. I myself have had issues in the past, even being investigated by their loss prevention department, but have never been suspended online from b&n. I approach b&n in a kamakazi way which is different from how I approach every other store. Since there's a limit of 5 online, which is completely stupid, it really wouldn't matter to me if they banned me online when I can buy 100 units online at Target & Walmart. I really haven't had any problems with using the gift cards in stores. In fact I have so much venom for past experiences with b&n I'd probably welcome any flagging/confrontation they would want to have with me.