I'm probably going to jinx myself by sharing this, but it has been a month and I haven't heard anything since the initial exchange. I received this message and pictures for a set I sold.
Hi. My son bought the Lego Technic Ocean Explorer set. At this point, there are three pieces missing and one that was obviously chewed on by a dog. I understand it was not in its box but I was guaranteed that it was new in original packaging. This does not seem to be the case. I have included pictures. We are disappointed and at a building stand still. How can we settle this matter?
I expect some kind of financial compensation for the product's misrepresentation.
Thank you,
If I would have received this message earlier in my selling career, I would have probably coughed up a few bucks to make this go away, but after learning from the steady hands here, my first thought was "partial refund, homie don't play that".
Since I have had a dog chew up a package before, I knew it was going to be impossible for it to happen with such precision to only damage one piece. I suspected that her dog was responsible since she labeled the picture "obviously dog chewed".
I responded with the following and have not heard anything since. (knocks on wood)
I'm sorry for the trouble that you're having.
While it is rare, I have seen damaged and missing pieces in a new Lego set. If you would like to keep the set, new pieces can be requested from Lego's site. I have done this in the past and it is a great service to get you building again. The other option would be for me to send you the missing pieces from spare parts that I have, this may be slightly quicker than Lego's service.
If this is unsatisfactory we can look at returning the item and issuing a refund.
Please let me know if you have any questions.
Thanks,