Thanks guys, I appreciate it. It's a different way to look at things and I'm open to that. Perhaps I just need a quick break.
Nothing I've mentioned here is unique to this site. To some extent all forums experience this, and they continue to change over time. The key I think is that every stakeholder, and we all are stakeholders, need to get something of value out of the site. When the negative overwhelms the value, that's when people start seeking alternatives.
Now, to get this back on topic:
If you are going to order from LEGO Shop at Home, even if you haven't been banned, mask your IP and MAC addresses. Have multiple accounts that really are "unique".
Also, I can pretty much tell you exactly how they're identifying who's a reseller and who's not. It most likely has nothing to do with specific number of sets ordered. What they are doing is looking at your zip code and comparing your purchases to an average buyer from that same area. They allow a certain amount of variance, but if the dollar amount of your purchases are off the charts, your account is showing up on a report that someone reviews, and then makes a decision about whether or not to ban you. They could be using zip code or some other kind of geographic identifier, it really doesn't matter..they are profiling you and comparing what you do to what an average customer like you does.
We buy from all kinds of places, and I can tell you that TLG is not the only company that does this. I'm in North Carolina right now about to fly home. There is a company here that I work very closely with. There's a person that works at that company that I've turned onto buying and selling some things, and she's kind of eased into it. Except, the other day she decided to buy 20 of something (not from LEGO) and her account was immediately flagged as being a reseller and the order canceled. She's a smart person, but she just wasn't thinking clearly.
So yeah, the people out buying 10, 20, 50 whatever sets over a short period of time, even across different transactions are going to look suspicious.
You have to be much much smarter than people are generally being about this stuff if you are going to buy significant amounts online, whether it's LEGO, Target, Amazon, whatever. There's ways around all of these reseller flagging things, you just have to think through your process and never once vary from what you're doing.