knr Posted May 19, 2014 Share Posted May 19, 2014 When I have had similar requests, I have contacted EBay and explained the situation. Made sure the EBay rep said I was good to go and covered under the EBay policies. I make sure that I record the time, date and name/number of the EBay rep. I then send a message to the buyer, through EBay, having them confirm their request and spelling out the actions that I will be taking, (ie. opening the sealed boxes, re-packaging the sealed bags, etc). I also mention my contact with EBay stating the date, time and rep's information. This is for EBay's use in the future if necessary. A return message from the buyer acknowledging that email should cover you. As an extra CYA, I also video the opening of the set boxes, the packaging and sealing of the shipping box for proof that all items were packed, nothing missing. Your buyers rating also helps. Quote Link to comment Share on other sites More sharing options...
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