Question about an EBay sale

[MarleyMoose]

Long story short. I sold an item to someone who wants me to ship it to his brother at another address which he messaged me. What would you guys do? Doesn't this leave me without protection if I do since it's not going to the address on the order details? Thanks a bunch guys, Josh

[iahawks550]

Was the message through the EBAY site, if so, you at least have proof of it? I've shipped to another address after being asked to.

[binici]

Long story short. I sold an item to someone who wants me to ship it to his brother at another address which he messaged me. What would you guys do? Doesn't this leave me without protection if I do since it's not going to the address on the order details? Thanks a bunch guys, Josh

 

I would insist that it goes to the sellers address or don't bother. Save the hassle and headache?

[Deez_Brickz]

I thought you had to ship to the address provided on the order page in order to be eligible for protection.  I only ship to the address that comes up when I click "print postage".  

[exciter1]

I'm not sure what's covered or isn't, but I've done this several times without issue.  Just have them update the address info for the purchase.

[Huskers1236]

I've never had an issue with it, but it always worries me.  I think as long as you have messages about where it is going through ebay, that will help you if there is a problem, but no guarantees there.

[Darth_Raichu]

For seller protection, you have to send to the address under "ship to" as entered by buyers (ie no changing on your part). This may not be a big deal for less expensive items, but for more expensive ones I insist on getting the seller protection.

[biniou]

For cheap items I would be ok if the buyer asked for it through ebay messages.

For more expensive items, I would say to the buyer "sorry, due to protection payment I have to send item to buyer's paypal adress or ebay adress, if I don't do that the package will not be insured, I hope you will undesrtand that. If you do not agree we can cancel the auction."

 

I would fear to receive a message like "my brother never received the item, refund me"...

[Yellowtot]

Get them to add the address to their paypal account then cancel the transaction ( you get your fees back ) then relist the item under their username, they then search and buy and they can buy it again. The only way to insure full cover. Or you can gamble send it fully tracked and worse case scenario is you get your money back from the courier within 4 weeks if the item goes missing etc.

[scuttfarkas]

I wouldn't do it.  You're not protected.

[Young_Gun21]

Tell them to switch it on their account. That's what I did when a customer asked and everything went great and I was protected. Double Whammy.

[justafrog]

If it's a request through eBay messages, in theory you are protected by eBay (per eBay). I've never had to test that one.

 

In practice, I take these requests for low-price, low-fraud items but would draw the line at a large expensive LEGO set. In that case, I'd refund their PP payment and send them an eBay invoice specifying that they add the desired address to PayPal and show that as the shipping address (it's easy for a buyer to do, unless this is their first week on the intrawebz).

 

It doesn't have to be a "confirmed" PayPal address, so long as eBay and PayPal say you're covered (which they will when PayPal sends you the payment), you're fine.

[MarleyMoose]

Thanks guys. I think I'll ship it to the requested address. He said he's a trucker and not home much.

[biniou]

The ebay profile can also give some clue.

(call me captain obvious)