My order status

[Shortbus311]

Looks like you can pick up the print in-store. Interested to see how this works and if it will allow you to redeem now since it’s at a different selling location- big guess
http://bp-forum.s3.amazonaws.com/monthly_2022_02/88CA4931-84EF-4A9F-8178-E0C0DBA8D00C.thumb.jpeg.31bcb4eb3d3a9975f77a2f31a6183090.jpeg

You can't pick it up in store... the VIP store part you have highlighted is just the vip part of their website. It says below that you will get a redeemable code to use on their website.

Sent from my SM-G996U using Tapatalk

[Captain_Obvious]

3 minutes ago, Shortbus311 said:

 

 

You can't pick it up in store... the VIP store part you have highlighted is just the vip part of their website. It says below that you will get a redeemable code to use on their website.

Sent from my SM-G996U using Tapatalk
 

 

Damn that fine print ha

Edited February 15, 2022 by Captain_Obvious

[Pseudoty]

28 minutes ago, Lordoflego said:

All my HP sah orders shipped. 

Same, even the one "contact customer service". Waiting until Friday for potential double GWP when the Ice rink returns. 

[$20 on joe vs dan]

Hasbro Razer Crest.  Only one came when I ordered/paid for two.

Has anyone else ordered two? if so did they come together or in separate shipments?  The issue is there's only 1 tracking number (for presumably two separate boxes). The tracking label does not say 1 of 2 or anything like that.

The driver said to expect it tomorrow but I'm worried.

[Jackson]

1 hour ago, $20 on joe vs dan said:

Hasbro Razer Crest.  Only one came when I ordered/paid for two.

Has anyone else ordered two? if so did they come together or in separate shipments?  The issue is there's only 1 tracking number (for presumably two separate boxes). The tracking label does not say 1 of 2 or anything like that.

The driver said to expect it tomorrow but I'm worried.

How and why would the driver know that?

 

I also ordered two Razor Crests. They are supposed to be delivered tomorrow. But I'm seeing only one tracking number on my order page.

[$20 on joe vs dan]

7 minutes ago, Jackson said:

How and why would the driver know that?

 

I also ordered two Razor Crests. They are supposed to be delivered tomorrow. But I'm seeing only one tracking number on my order page.

maybe this sort of thing happens regularly.  it's a big box so hard to imagine a single box holding both (that would be like 30 lbs)

I asked the driver to check his truck in case teh 2nd box was there.  I think he did and then left.  I regret signing off on the delivery without some sort of proof I only got 1 box.  I sent hasbro customer service an email.  The only "proof" I have is the FedEx shipping confirmation for teh tracking number saying that it was a 15 lb package.

Hasbro is a large experienced company...hard to believe they would mess up shipping such a large item.

[Darth_Raichu]

I have placed an order from HasbroPulse that contained in-stock & pre-order items.  My order status on their website only showed 1 tracking even though I got all items just fine on different dates

[exciter1]

1 hour ago, $20 on joe vs dan said:

maybe this sort of thing happens regularly.  it's a big box so hard to imagine a single box holding both (that would be like 30 lbs)

I asked the driver to check his truck in case teh 2nd box was there.  I think he did and then left.  I regret signing off on the delivery without some sort of proof I only got 1 box.  I sent hasbro customer service an email.  The only "proof" I have is the FedEx shipping confirmation for teh tracking number saying that it was a 15 lb package.

Hasbro is a large experienced company...hard to believe they would mess up shipping such a large item.

I have the Fedex Delivery Manager app loaded for my address and I have separate tracking numbers for each. Mine were delivered today.

[$20 on joe vs dan]

13 hours ago, exciter1 said:

I have the Fedex Delivery Manager app loaded for my address and I have separate tracking numbers for each. Mine were delivered today.

so you're saying you ordered more than one and Hasbro provided separate tracking numbers for each one?

[exciter1]

22 minutes ago, $20 on joe vs dan said:

so you're saying you ordered more than one and Hasbro provided separate tracking numbers for each one?

Yes, I have separate tracking numbers from Hasbro and I was able to follow both in the FedEx app.

[Lordoflego]

My HP sah orders arrived.

[Pseudoty]

12 minutes ago, Lordoflego said:

My HP sah orders arrived.

Mine are due in tomorrow. Are the seal codes on the dorms still 28O1?

[Jackson]

16 hours ago, $20 on joe vs dan said:

maybe this sort of thing happens regularly.  it's a big box so hard to imagine a single box holding both (that would be like 30 lbs)

I asked the driver to check his truck in case teh 2nd box was there.  I think he did and then left.  I regret signing off on the delivery without some sort of proof I only got 1 box.  I sent hasbro customer service an email.  The only "proof" I have is the FedEx shipping confirmation for teh tracking number saying that it was a 15 lb package.

Hasbro is a large experienced company...hard to believe they would mess up shipping such a large item.

Both of the Razor Crests I ordered were delivered together today (57 days late from what Hasbro announced initially). There is a shipping label on each one with a unique tracking number, even though there's only one tracking number on my order page. I didn't have to sign for the delivery, even though FedEx sent me a text telling me I'd have to sign. The driver didn't even ring the doorbell.

And the tracking information now says that I signed for the delivery. 🙄

[exciter1]

1 minute ago, Jackson said:

Both of the Razor Crests I ordered were delivered together today (57 days late from what Hasbro announced initially). There is a shipping label on each one with a unique tracking number, even though there's only one tracking number on my order page. I didn't have to sign for the delivery, even though FedEx sent me a text telling me I'd have to sign. The driver didn't even ring the doorbell.

That's one thing I didn't note, mine were separate orders.

[$20 on joe vs dan]

10 minutes ago, Jackson said:

Both of the Razor Crests I ordered were delivered together today (57 days late from what Hasbro announced initially). There is a shipping label on each one with a unique tracking number, even though there's only one tracking number on my order page. I didn't have to sign for the delivery, even though FedEx sent me a text telling me I'd have to sign. The driver didn't even ring the doorbell.

And the tracking information now says that I signed for the delivery. 🙄

on the single I got yesterday the tracking number on the package matched the Hasbro provided number...I think I am going to get screwd

[Jackson]

6 minutes ago, $20 on joe vs dan said:

on the single I got yesterday the tracking number on the package matched the Hasbro provided number...I think I am going to get screwd

Did you get a response from Hasbro yet? I'd hope that they have the second tracking number somewhere in their system.

[$20 on joe vs dan]

Just now, Jackson said:

Did you get a response from Hasbro yet? I'd hope that they have the second tracking number somewhere in their system.

just got off the phone w/ Hasbro Pulse Customer service

wow these guys can compete w/ LEGO customer service

even the auto message to hold on was cute w/ our "reps are busy helping Autobots fight the Decepticons..." 

Anyway a short 1 minute hold and the guy checked my order and noted that there is a different tracking number for my 2nd box...and I just checked and it's on its way.

WHEW!

For folks on the fence about the haslab projects (I know it's pricey), rest assured that their Customer Service is more LEGO and not Hut Group

[Lordoflego]

2 hours ago, Pseudoty said:

Mine are due in tomorrow. Are the seal codes on the dorms still 28O1?

6 orders, 6 dorms and they’re all that seal code you mentioned. 

[joch29]

all of my razor crests were delivered..was hoping Hasbro being a little more discreet about the item like they were with the Unicron orders. At least my Fed-ex driver was careful with them.

[TheBrickClique]

Target seems to have decided to circumvent the “gift” purchase trick to get the sets shipped in a box  

I received two sets shipped in boxes. Opened them up and the LEGO box inside had its own shipping label as well. 

At least these labels come off cleanly with a heat gun/hair dryer and slow removal. 

[TANV]

So, one of my Castles shipped but then I got this particular update.  Booo.

[Pseudoty]

@TANVSorry, but because of your post I just checked on mine. First castle order for 1 left Chicago and is due to arrive tomorrow, second order for 2 castles is now in process, and third order for 2 castles is still BO. So looks like yours maybe a Fedex issue not a Lego one.  Looks like they are definitely doing FIFO.

Edited February 24, 2022 by Pseudoty

[TANV]

18 minutes ago, Pseudoty said:

@TANVSorry, but because of your post I just checked on mine. First castle order for 1 left Chicago and is due to arrive tomorrow, second order for 2 castles is now in process, and third order for 2 castles is still BO. So looks like yours maybe a Fedex issue not a Lego one.  Looks like they are definitely doing FIFO.

Yeah, since it's FedEx, hopefully it's just volume or weather related. I checked online and my FedEx account says to expect it by Sunday. I'll believe it when I get it.

[Lordoflego]

They started showing up 

[gmpirate]

Oh, Snap!

 

Edited February 25, 2022 by gmpirate