My order status

[$20 on joe vs dan]

5 minutes ago, KingdomBrickSupply said:

Each GWP has a value. They just deduct the value from the refund.

if this is the policy...will lead to unscrupulous manipulations...isn't the retail price for the mini batmobile like $29?

[KingdomBrickSupply]

17 minutes ago, $20 on joe vs dan said:

if this is the policy...will lead to unscrupulous manipulations...isn't the retail price for the mini batmobile like $29?

It does. Which is why they almost always deny returns without GWPs unless you cough up an excuse like: “I built it already” which leads to a deduction. I assume at some point if you continue to do so they might just ban your account 

[Alpinemaps]

New one for me....

My BF Disney Train is “stuck?” FedEx ground, Delivery Date is showing as “Pending.” Shipping date also shows Pending.

It left Chicago on BF, and has been showing in transit at the regional (SoCal) distribution hub since yesterday morning. Hopefully gets in the move again soon.

[Patrick_lkc]

5 hours ago, Alpinemaps said:

New one for me....

My BF Disney Train is “stuck?” FedEx ground, Delivery Date is showing as “Pending.” Shipping date also shows Pending.

It left Chicago on BF, and has been showing in transit at the regional (SoCal) distribution hub since yesterday morning. Hopefully gets in the move again soon.

Same here, it was stuck at San Bernardino, CA since yesterday, hopefully it will move as soon as possible 

[Alpinemaps]

Same here, it was stuck at San Bernardino, CA since yesterday, hopefully it will move as soon as possible 

That’s where mine is stuck. I’m glad to know I’m not alone.

[Patrick_lkc]

20 minutes ago, Alpinemaps said:

 

That’s where mine is stuck. I’m glad to know I’m not alone.

 

Let’s cross our finger and hope for the best

[Jimking23]

I’m on the east coast and had the same issue. My Disney train was stuck in a FedEx depot not far away, for 2-3 days. I blamed it on the recent snow storms we had here recently. The train came mint, the box was perfect size for 1 train and Christmas tree.

[elmaslıefendi]

I'm in Germany and both my trains were stuck as well. Finally something changed in the tracking today, they should arrive on Monday. Everything else already came this week.

[Alpinemaps]

I’m on the east coast and had the same issue. My Disney train was stuck in a FedEx depot not far away, for 2-3 days. I blamed it on the recent snow storms we had here recently. The train came mint, the box was perfect size for 1 train and Christmas tree.

Interesting. Obviously no snow storms in SoCal. I guess we “paid” for the slowest shipping method.

Still stuck, tho.

[Belac]

On one of my orders LEGO had cancelled a back ordered set after I completed checkout.  Pleased to report they shipped promo even though I was under on that order:)

[$20 on joe vs dan]

3 hours ago, Alpinemaps said:

 

Interesting. Obviously no snow storms in SoCal. I guess we “paid” for the slowest shipping method.

Still stuck, tho.

 

yup. given this time of year there's got to be a hierarchy at every stage of the delivery...it could be in your City but the last leg delivery may need to get out all the Amazon Prime boxes first.

[allen9917]

Received my batmobile order from SAH. Both the big and bonus batmobile in good shape but they did not pack the free Christmas tree, while the packing slip shows both bonus sets. Thinking about giving them a call.  Anyone else had this before and what's LEGO handling of such issue? Of course they don't have the tree anymore.  

[iahawks550]

I haven't tested out Wal-Mart in almost a year. Insta-cancels for awhile. Have they stopped doing that with their hard limits in place?

[skinsfan0521]

1 minute ago, iahawks550 said:

I haven't tested out Wal-Mart in almost a year. Insta-cancels for awhile. Have they stopped doing that with their hard limits in place?

In my experience, yes. However, I haven't tried to place multiple orders for the same item before the previous order ships. I have placed multiple orders for the same item, but only after the previous order has shipped.

[redcell]

3 hours ago, iahawks550 said:

I haven't tested out Wal-Mart in almost a year. Insta-cancels for awhile. Have they stopped doing that with their hard limits in place?

At least for now, they have.  I've been getting orders through consistently for the past several weeks.  And have had overlapping orders with the same items go through without trouble.

[SpaceFan9]

VIPoutlet order arrived today... w/ no shipping box.  At least they taped the side flaps shut so it arrived intact.  It's for personal build, so I'm not too upset.   Glad I was home when it arrived---it would not have survived the rain today.  Also glad I didn't get more than 1.

[Alpinemaps]

Finally got my BF Disney Train yesterday (along with the Christmas Tree promo).  Of course, the box itself was only partial taped up (that's for another thread).  But everything arrived intact, including the two keychains that really could have easily just fallen out.

[exracer327]

On 12/8/2019 at 10:55 PM, allen9917 said:

Received my batmobile order from SAH. Both the big and bonus batmobile in good shape but they did not pack the free Christmas tree, while the packing slip shows both bonus sets. Thinking about giving them a call.  Anyone else had this before and what's LEGO handling of such issue? Of course they don't have the tree anymore.  

Yeah, recently LEGO Shop at Home failed to ship me the Buildable Red Brick even though the picking slip showed it on the order.  I called CS and they sent it right out.  

Last year I ran into the issue where they ran out of the promo.  After calling CS They compensated me with the previous year's promo, which was the Nutcracker and a couple of polybags.  Not quite the same, but better than nothing.

Edited December 10, 2019 by exracer327

[Porvida]

7 orders in warehouse.

3 in process.

Most recent 1 cancelled

[brickvoyeur]

First order has been updated to shipped

.... many others in warehouse... a handful canceled already

Also, what clock is Lego.com on? All orders say the 10th, but I don't believe it was the 10th anywhere on the planet when this order was placed

Edited December 11, 2019 by brickvoyeur

[emes001]

Used the LL14 promo this morning. Got in 1 order at 8:02am ET for just over the $100 GWP threshold. Paid with PayPal.

Received an order cancellation at 8:13am stating "We’re really sorry, but your order didn’t pass our order validation checks and has been cancelled as a result." Worth noting, I still received an order confirmation email at 8:18am, but the order is in fact canceled according to the website status.

[MusiKyle]

LL14 canceled against Batmobile.  Debit card authorization still pending (USAA).  May sit that way for a day or two I'm guessing. 

[House Schubert]

One order paid with credit card canceled, PayPal order not yet!

[MusiKyle]

15 hours ago, exracer327 said:

Yeah, recently LEGO Shop at Home failed to ship me the Buildable Red Brick even though the picking slip showed it on the order.  I called CS and they sent it right out.  

Last year I ran into the issue where they ran out of the promo.  After calling CS They compensated me with the previous year's promo, which was the Nutcracker and a couple of polybags.  Not quite the same, but better than nothing.

I also complained and now have a nutcracker en route. 

[vincevaughn]

Two orders placed around 7am.....both canceled

 

Oh well, move along Sir....nothing to see here