My order status

[Guest brickcrazyhouse]

well done wolvergeek. next time try and work in the word "speculate" 

[Elkkthunder]

I have one order with 6 items that toysrus eBay hasn't cancelled

i haven't been refunded 

but nothing 

[stephen_rockefeller]

TRU ebay is simply the worst. Anyone who disputes that should look at their feedback.

[HappyHawkeye]

2 hours ago, Elkkthunder said:

I have one order with 6 items that toysrus eBay hasn't cancelled

i haven't been refunded 

but nothing 

same situation here, just waiting on the min days until I can open a case

[kris_1973]

same situation here, just waiting on the min days until I can open a case

Same here.

[biking_tiger]

I sent a query via TRU eBay after being thwarted in regular TRU chat. The response was similar to that posted by others on this forum:

" We regret to inform you that your entire order has been canceled due to an inventory error. Your full order will be refunded in full within the next 3-5 business days. You will receive an email confirmation form PayPal once the order has been refunded. We are truly sorry for any inconvenience or disappointment this may cause you. 
 
As a token of our apology, we would like to offer you 10% off a future order with Toys "R" Us on eBay. To redeem this offer, simply reply to this email with your new order number and we will be happy to promptly request a refund for 10% off. 
 
Again, we sincerely apologize for any inconvenience this cancellation may have caused you. 
 
Thank you again for choosing Toys "R" Us on eBay. If you have any further questions or concerns, please let us know and we will be happy to assist you." 

So I suspect we will all see refunds in time, but that won't prevent me from filing a case. 

If I had only listened to exciter1... 
 

55 minutes ago, stephen_rockefeller said:

TRU ebay is simply the worst. Anyone who disputes that should look at their feedback.

Evidently they take the old slogan "where a kid can be a kid" seriously and hire children for inventory control, web development, and shipping. 

[SWC0llect0r]

Anyone still waiting on pp to refund the money into your account from the tru ebay mess? I don't understand how payment can be instant but 5 days later they still holding onto my money for a refund that was issued.

[Sfcommando14]

34 minutes ago, SWC0llect0r said:

Anyone still waiting on pp to refund the money into your account from the tru ebay mess? I don't understand how payment can be instant but 5 days later they still holding onto my money for a refund that was issued.

I have two orders that haven't even been cancelled, but I messaged them to get the 10% off message back.  But yes, a lot of money in pending reimbursement.

[SWC0llect0r]

1 minute ago, Sfcommando14 said:

I have two orders that haven't even been cancelled, but I messaged them to get the 10% off message back.  But yes, a lot of money in pending reimbursement.

i just called them said it could be til wednesday til i see it in my paypal account. Amazes me debit and credit purchases or refund are basically instant but paypal runs on 3 -5 business days. Really wish there was an alternative.

[Sfcommando14]

2 minutes ago, SWC0llect0r said:

i just called them said it could be til wednesday til i see it in my paypal account. Amazes me debit and credit purchases or refund are basically instant but paypal runs on 3 -5 business days. Really wish there was an alternative.

 

[iahawks550]

I made a phone call for my order that had yet to be refunded. The guy at TRU was a jerk. What a horrible company and policy.

[kris_1973]

I have two orders that haven't even been cancelled, but I messaged them to get the 10% off message back.  But yes, a lot of money in pending reimbursement.

I'm still at the same point I was on the purchase date: PAID but no shipping / cancellation / refund... it's just sitting there.

[Phil B]

25 minutes ago, Sfcommando14 said:

I have two orders that haven't even been cancelled, but I messaged them to get the 10% off message back.  But yes, a lot of money in pending reimbursement.

Wait what?!? You got a 10% off coupon out of this? Nice work .....

[Sfcommando14]

On ‎6‎/‎5‎/‎2016 at 7:44 AM, biking_tiger said:

I sent a query via TRU eBay after being thwarted in regular TRU chat. The response was similar to that posted by others on this forum:

" We regret to inform you that your entire order has been canceled due to an inventory error. Your full order will be refunded in full within the next 3-5 business days. You will receive an email confirmation form PayPal once the order has been refunded. We are truly sorry for any inconvenience or disappointment this may cause you. 
 
As a token of our apology, we would like to offer you 10% off a future order with Toys "R" Us on eBay. To redeem this offer, simply reply to this email with your new order number and we will be happy to promptly request a refund for 10% off. 
 
Again, we sincerely apologize for any inconvenience this cancellation may have caused you. 
 
Thank you again for choosing Toys "R" Us on eBay. If you have any further questions or concerns, please let us know and we will be happy to assist you." 

I just did the same thing.

2 minutes ago, Phil B said:

Wait what?!? You got a 10% off coupon out of this? Nice work .....

 

Edited June 6, 2016 by Sfcommando14
copied over my part

[Sauromosis]

Businesses routinely "sit on" money for a few days to earn interest.   If they can legally get away with it, it adds to the bottom line.

[iahawks550]

That's Paypal's mantra. But sitting on money when you have no intentions on delivering a product is criminal. It's not "Legal", they just know no one has any real firepower to deal with it, nor the time.

[jbacunn]

Just an FYI. Couple of my pending refunds went through so you may want to check your accounts if you are waiting. 

[kris_1973]

Just an FYI. Couple of my pending refunds went through so you may want to check your accounts if you are waiting. 

I guess you're in a better spot than me - my status is still "You paid but the seller still needs to ship your item."

I ordered 6/01 and immediately paid that morning - but no status change: PAID / no shipping info / no PayPal refund... when I go to contact owner, it says to wait until after the 6/07 delivery date (today) before requesting assistance. (I don't use eBay enough to know how to deal with this situation.)

[SWC0llect0r]

40 minutes ago, jbacunn said:

Just an FYI. Couple of my pending refunds went through so you may want to check your accounts if you are waiting. 

yup all my money has been refunded, thanks for heads up

[jbacunn]

12 minutes ago, kris_1973 said:

I guess you're in a better spot than me - my status is still "You paid but the seller still needs to ship your item."

I ordered 6/01 and immediately paid that morning - but no status change: PAID / no shipping info / no PayPal refund... when I go to contact owner, it says to wait until after the 6/07 delivery date (today) before requesting assistance. (I don't use eBay enough to know how to deal with this situation.)

I had that on one of mine. I was able to request a refund this morning. 

[Darth_Raichu]

What a f-ing mess with my ebay TRU orders.  I placed 2 orders containing multiple items, 1 order fully canceled & refunded and somehow the other 1 partially refunded.  When I asked if an item in the partially refunded order was going to be shipped, they kept referring to my other order...

Moral of the story: one should heed the wisdom of @exciter1

[tjj1984]

On 6/7/2016 at 9:13 AM, kris_1973 said:

I guess you're in a better spot than me - my status is still "You paid but the seller still needs to ship your item."

I ordered 6/01 and immediately paid that morning - but no status change: PAID / no shipping info / no PayPal refund... when I go to contact owner, it says to wait until after the 6/07 delivery date (today) before requesting assistance. (I don't use eBay enough to know how to deal with this situation.)

I called their 1800 number a couple of nights ago and they finally refunded me the next day.

[exciter1]

What a f-ing mess with my ebay TRU orders.  I placed 2 orders containing multiple items, 1 order fully canceled & refunded and somehow the other 1 partially refunded.  When I asked if an item in the partially refunded order was going to be shipped, they kept referring to my other order...

Moral of the story: one should heed the wisdom of @exciter1

Not sure about that, but something didn't feel right to me this time.

[kris_1973]

I had that on one of mine. I was able to request a refund this morning. 

After no updates from TRU, finally decided to just cancel all orders (based on this chatter) and after multiple emails, PayPal was finally refunded.

This has been a horrible experience - I can only imagine what it was like for investors (I'm only a collector).

[capsa77]

Sorry to be sort of off topic but why is My order status a subtopic of Daily Lego Deals in the forum menu? Just curious.