landphieran Posted December 1, 2017 Share Posted December 1, 2017 29 minutes ago, Pseudoty said: Yes, I have UPS shipments from target stuck in Minnesota with the same message. They have been delaying mine and doing full truck shipments every other day Quote Link to comment Share on other sites More sharing options...
MJO24 Posted December 7, 2017 Share Posted December 7, 2017 (edited) Lego Shop at Home had a crazy delivery route. Notice how it started in Illinois and was delivered in Illinois. In the mean time it was sent to Indiana, then Wisconsin, and finally back to Illinois. Anybody ever see anything like this before? Edited December 7, 2017 by MJO24 Quote Link to comment Share on other sites More sharing options...
mizeur Posted December 7, 2017 Share Posted December 7, 2017 3 weeks later Rakuten finally canceled my TRU order because it was out of stock. Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted December 7, 2017 Share Posted December 7, 2017 6 hours ago, MJO24 said: Lego Shop at Home had a crazy delivery route. Notice how it started in Illinois and was delivered in Illinois. In the mean time it was sent to Indiana, then Wisconsin, and finally back to Illinois. Anybody ever see anything like this before? Yes and that is one of the many reasons why you should not use FedEx Smartpost. They ship the boxes in bulk which is cheaper but slower, no option for hold or redirect, no signature service and on and on. Quote Link to comment Share on other sites More sharing options...
Jason Mixed Posted December 7, 2017 Share Posted December 7, 2017 After 2 hours with customer service trying to find what happened to my Palace Cinema (88 dollar cyber monday deal). They determined that it was forever lost. And out of stock. They escalated me to level 2 then level 3 customer service. In the end, got left with a refund of cash plus 100 dollar courtesy credit for me to spend to get a brick bank or anything else I want to get from their amazon prime line up. Not bad. 3 Quote Link to comment Share on other sites More sharing options...
BillyBricks Posted December 7, 2017 Share Posted December 7, 2017 22 minutes ago, Jason Mixed said: After 2 hours with customer service trying to find what happened to my Palace Cinema (88 dollar cyber monday deal). They determined that it was forever lost. And out of stock. They escalated me to level 2 then level 3 customer service. In the end, got left with a refund of cash plus 100 dollar courtesy credit for me to spend to get a brick bank or anything else I want to get from their amazon prime line up. Not bad. So you basically made $100 profit on your Palace Cinema in the span of a week? You are good at the quick flip, and you didn't even have to deal with a customer. Well done! 1 1 Quote Link to comment Share on other sites More sharing options...
jay4e Posted December 8, 2017 Share Posted December 8, 2017 finally got my 4 volvo 160s from TRU and Rakuten, from around black friday. also have had 5 of 6 friends coasters ship from tru bogo earlier this week. still waiting to see if the volvos from the bogo will ship. Quote Link to comment Share on other sites More sharing options...
mizeur Posted December 8, 2017 Share Posted December 8, 2017 On 12/7/2017 at 3:42 PM, mizeur said: 3 weeks later Rakuten finally canceled my TRU order because it was out of stock. Rakuten just followed up to add $15 in points to my account for the trouble. Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted December 8, 2017 Share Posted December 8, 2017 UK only... Has anybody had a successful order via JD Wlliams yet? I placed an order on 26NOV and it's been "with courier" for the last 12 days! I emailed them a week ago with no reply and I've also been unable to get through on the phone. Of course, those bastards charged my credit card as soon as the order was placed! Hermes are just as useless too! I'm now making a claim through my bank to force a chargeback and will also be reporting them to Trading Standards and the Financial Ombudsman Service as this company doesn't deserve to be in business. I just wish that I'd checked Trustpilot first as their reviews are abysmal - a 1* rating, same as TRU! They had no problem sending me their catalogue within 2 days, but where is my sodding LEGO! Please be careful if ordering from JD Williams and only use a credit card so that you're fully covered. I had a gut feeling that their LEGO deals were too good to be true! Luckily I didn't go all in like I do with Tesco/Asda! I'll keep you updated. Quote Link to comment Share on other sites More sharing options...
Captain_chaos Posted December 8, 2017 Share Posted December 8, 2017 30 minutes ago, TabbyBoy said: UK only... Has anybody had a successful order via JD Wlliams yet? I placed an order on 26NOV and it's been "with courier" for the last 12 days! I emailed them a week ago with no reply and I've also been unable to get through on the phone. Of course, those bastards charged my credit card as soon as the order was placed! Hermes are just as useless too! I'm now making a claim through my bank to force a chargeback and will also be reporting them to Trading Standards and the Financial Ombudsman Service as this company doesn't deserve to be in business. I just wish that I'd checked Trustpilot first as their reviews are abysmal - a 1* rating, same as TRU! They had no problem sending me their catalogue within 2 days, but where is my sodding LEGO! Please be careful if ordering from JD Williams and only use a credit card so that you're fully covered. I had a gut feeling that their LEGO deals were too good to be true! Luckily I didn't go all in like I do with Tesco/Asda! I'll keep you updated. My order of 2 x Heartlake Riding Clubs arrived, and the packaging used was good. Unfortunately, one of the boxes was obviously already damaged prior to shipping. This just reminded me that I need to chase that up. I second the point about Hermes. They're a bloody disaster. I avoid them wherever possible. Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted December 8, 2017 Share Posted December 8, 2017 2 minutes ago, Captain_chaos said: My order of 2 x Heartlake Riding Clubs arrived, and the packaging used was good. Unfortunately, one of the boxes was obviously already damaged prior to shipping. This just reminded me that I need to chase that up. I second the point about Hermes. They're a bloody disaster. I avoid them wherever possible. Thanks. Delivered or did you collect? Typically the best items are collected and the trash delivered. I no longer accept LEGO deliveries from anyone. Quote Link to comment Share on other sites More sharing options...
John82 Posted December 8, 2017 Share Posted December 8, 2017 I had my order from JD williams arrive, the sets i bought were all for parting out, so ironically the boxes were good!!! Hermes have been a complete nightmare over the last few weeks for me. All my orders from John Lewis and TRU have been continually delayed, i don't think they have the staff for this xmas period. Quote Link to comment Share on other sites More sharing options...
Captain_chaos Posted December 9, 2017 Share Posted December 9, 2017 38 minutes ago, John82 said: I had my order from JD williams arrive, the sets i bought were all for parting out, so ironically the boxes were good!!! Hermes have been a complete nightmare over the last few weeks for me. All my orders from John Lewis and TRU have been continually delayed, i don't think they have the staff for this xmas period. I've had all of my larger TRU orders sent via DPD, and the smaller with Royal Mail. Thankfully not Hermes. 1 hour ago, TabbyBoy said: Thanks. Delivered or did you collect? Typically the best items are collected and the trash delivered. I no longer accept LEGO deliveries from anyone. These were delivered. The other box is just fine. Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted December 9, 2017 Share Posted December 9, 2017 Do you have the choice to use non- Hermes delivery or do you have to accept what the retailer uses? I've never thought of asking. Hermes are lousy and is the only reason for my only 2 negative feedbacks on eBay with my first account. Why are they still in business as the drivers are dangerous too?! Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted December 9, 2017 Share Posted December 9, 2017 JD Williams is now on my "Not-To-Buy-From" list as a friend just went to pick up his 10x Friends 41126 Heartlake Riding Clubs and all 10 boxes were trashed including some with broken seals. Since this is a catalogue company mostly charging RRP, this doesn't look good for them. Therefore, my badly delayed orders as per final email to them below doesn't fill me with confidence: To whom it may concern, Can you please give me an update on the following orders: Order# xxxxxx Order placed: 25/11/17 Item#: RM339SQ (LEGO City 60150 Pizza Van) Quantity: 28 (ordered 30, but only 28 available) Parcel Status: 4 items ready for collection, but 24 items show “Delay, please allow 24 hours” since 02/12/17 Order# yyyyyy Order placed: 26/11/17 Item#: DY353SQ (LEGO Friends 41126 Heartlake Riding Club) Quantity: 100 Parcel Status: 1 item ready for collection, but 99 items show “Delay, please allow 24 hours” since 02/12/17 I really don’t expect to collect these orders in multiple trips and especially when I need to organise transport at my own expense. Could you at least confirm a date when the above orders are complete in their entirety as I intend to make only one trip, or two at the most, as I do with all other retailers. If you cannot provide a date within one working day to collect everything in one trip, I need both orders cancelled, a full refund given (why was my card charged for the full amount?), my account closed and confirmation of my details being removed. This is the first (and last) time that I will order from you as I’m quite disappointed as have had no update, email or phone call returned regarding the balance of both orders. Before you ask... yes, I’ve tried to contact Hermes on several occasions and they’ve been totally useless - why do you use them? I think it’s unacceptable to wait nearly 2 weeks and counting to fulfill orders which were supposedly in stock at the time, especially with no update since 02/12/17. You either have these items in stock available for collection or you don’t, which is it? You have until 13/12/17 to either have my entire orders delivered to the pick-up point in good as-new condition or refund my payment in full before I contact Trading Standards with a view to commencing legal action. Regardless of the outcome, I will never be ordering from you again. I see on Trustpilot that you have the lowest score possible of 1* and I can now understand why! Thanks… Quote Link to comment Share on other sites More sharing options...
squeakdigital00 Posted December 9, 2017 Share Posted December 9, 2017 Very well worded and yet brutal lol Quote Link to comment Share on other sites More sharing options...
landphieran Posted December 9, 2017 Share Posted December 9, 2017 (edited) A positive of going through Paypal... I had placed an order through TRU ebay about 2 weeks before Black Friday for 100 speed champions and 100 friends sets. Never received remotely close to those quantities of sets. I checked the order. I was refunded some amount of the order (resulting in 900$ in outstanding charges) with no communication on what was being cancelled or the tracking information of the other items. Created a case inquiring for specifics of the order. They obviously never replied and ebay refunded me the 900$. Edited December 9, 2017 by landphieran Quote Link to comment Share on other sites More sharing options...
Guest TabbyBoy Posted December 9, 2017 Share Posted December 9, 2017 12 minutes ago, landphieran said: A positive of going through Paypal... I had placed an order through TRU ebay about 2 weeks before Black Friday for 100 speed champions and 100 friends sets. Never received remotely close to those quantities of sets. I checked the order. I was refunded some amount of the order (resulting in 900$ in outstanding charges) with no communication on what was being cancelled or the tracking information of the other items. Created a case inquiring for specifics of the order. They obviously never replied and ebay refunded me the 900$. Glad you had fewer problems than me. When TRU delivered trashed Mystery Machines, it took 3 months to get my money back from PayPal. I don't blame PayPal entirely as TRU wouldn't process the refund. A credit card is much easuer with dodgy retailers. Quote Link to comment Share on other sites More sharing options...
republicbricks Posted December 9, 2017 Share Posted December 9, 2017 does anyone here ever buy from instagram? That's my main source of buying and selling. Quote Link to comment Share on other sites More sharing options...
Rog Posted December 10, 2017 Share Posted December 10, 2017 (edited) My first JD Williams order too so long to arrive I had no idea where it was from as I had no confirmation email for either account signup or the order being placed, and the TCB didn't track either. 5 Sets all in separate bags with a huge elastic band holding them together. For part outs so not fussed about boxes. Took part in that 50% off voucher shenanigans yesterday as well, will see how that one works out. I didn't go too big. Edited December 10, 2017 by Rog Quote Link to comment Share on other sites More sharing options...
Sfcommando14 Posted December 17, 2017 Share Posted December 17, 2017 TRU cancelled my $60 Technic Volvo from the other day, but Farm and Fleet sent me my order of 20x Blue Express twice. You win some, you lose some. 2 Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted December 18, 2017 Share Posted December 18, 2017 Amazon 10254 Holiday Train x 2 arrived minty fresh 44R7 with no stickers on boxes Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted December 19, 2017 Share Posted December 19, 2017 (edited) Got this from S @h today instead of my BO 10254 https://lc-www-live-s.legocdn.com/r/www/r/service/-/media/service/service 2015/santa letter/na santa letter.pdf?CMP=EMC-SH2010GeneralApology_US&HQS=201712item1download Edited December 19, 2017 by Pseudoty 1 Quote Link to comment Share on other sites More sharing options...
Huskers1236 Posted December 19, 2017 Share Posted December 19, 2017 Anybody seen TRU 50% Kylo Ren TIE show shipped yet? Quote Link to comment Share on other sites More sharing options...
landphieran Posted December 19, 2017 Share Posted December 19, 2017 4 minutes ago, Huskers1236 said: Anybody seen TRU 50% Kylo Ren TIE show shipped yet? Mine started arriving today. Most are showing up on the 22nd. Quote Link to comment Share on other sites More sharing options...
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