Bold-Arrow Posted October 15, 2014 Share Posted October 15, 2014 WB shop just called. They cut my tumblers from 3 to 2 :( Quote Link to comment Share on other sites More sharing options...
trekgate502 Posted October 15, 2014 Share Posted October 15, 2014 WB shop just called. They cut my tumblers from 3 to 2 Did they say why? Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 15, 2014 Share Posted October 15, 2014 Did they say why? Oh, that would be helpful info. Oos. Not getting anymore in per CS Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 15, 2014 Share Posted October 15, 2014 2x HH @ Amazon from this AM shipped already !! 2 Quote Link to comment Share on other sites More sharing options...
Flemdog33 Posted October 15, 2014 Share Posted October 15, 2014 My 2 HH orders from amazon today shipped already. Crossing my fingers on condition! Quote Link to comment Share on other sites More sharing options...
California92563 Posted October 15, 2014 Share Posted October 15, 2014 2x HH @ Amazon from this AM shipped already !! Mine still says "preparing for shipment" :p Quote Link to comment Share on other sites More sharing options...
I am Niko Posted October 16, 2014 Share Posted October 16, 2014 Rec'd 1x PS from SAH today via FedEx. 38R4...box has a big crease down the front and a smaller one on the other side. I think that's 8 out of my last 10 big sets that have come with significant damage Don't know how everyone else gets minty-fresh boxes. And none of them from Walmart.com, either. Quote Link to comment Share on other sites More sharing options...
No More Monkeys Posted October 16, 2014 Share Posted October 16, 2014 (edited) Got two THs from LEGO Shop at Home (separate shipments). Both 38R4. One was lucky - air packets were on the side. Another one not so lucky - air packets pressed against the back of the box, and the shipping box was kinda shallow - major depression in the back of the box :-( Sent them sad email. Will see what they say (would be interesting to see whether or not they are going to offer replacement option) Edited October 16, 2014 by No More Monkeys Quote Link to comment Share on other sites More sharing options...
newbie77 Posted October 16, 2014 Share Posted October 16, 2014 Got two THs from LEGO Shop at Home (separate shipments). Both 38R4. One was lucky - air packets were on the side. Another one not so lucky - air packets pressed against the back of the box, and the shipping box was kinda shallow - major depression in the back of the box :-( Sent them sad email. Will see what they say (would be interesting to see whether or not they are going to offer replacement option) If it's with LEGO Shop at Home then watch out. If you call more more that 2-3 replacement in total that's when they will change your order process and all your orders will be going through cs backlog. Quote Link to comment Share on other sites More sharing options...
No More Monkeys Posted October 16, 2014 Share Posted October 16, 2014 If it's with LEGO Shop at Home then watch out. If you call more more that 2-3 replacement in total that's when they will change your order process and all your orders will be going through cs backlog. This is actually first time I had reason to complain. And mostly just to check if they offer replacement or not, to speculate a bit more... Quote Link to comment Share on other sites More sharing options...
I am Niko Posted October 16, 2014 Share Posted October 16, 2014 (edited) 2x HH from Amazon, placed late yesterday morning, shipped already, but in the same box as a small Subscribe & Save item that was ordered 2 weeks ago. Will be a miracle if the HHs come out unscathed. Edited October 16, 2014 by TJ488 Quote Link to comment Share on other sites More sharing options...
bricksnstocks Posted October 17, 2014 Share Posted October 17, 2014 Received TH from WM. The box is completely destroyed with seals broken and taped up. Cut open the tape and one of the bags is broken. Very disappointed. Should I return it? Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 17, 2014 Share Posted October 17, 2014 Received TH from WM. The box is completely destroyed with seals broken and taped up. Cut open the tape and one of the bags is broken. Very disappointed. Should I return it? Unless u intend to build one I would. You will likely get more chances to grab more. Quote Link to comment Share on other sites More sharing options...
teohwp85 Posted October 17, 2014 Share Posted October 17, 2014 Received TH from WM. The box is completely destroyed with seals broken and taped up. Cut open the tape and one of the bags is broken. Very disappointed. Should I return it? How many did you order? Quote Link to comment Share on other sites More sharing options...
bricksnstocks Posted October 17, 2014 Share Posted October 17, 2014 How many did you order? I only ordered 1. When I tried 2 I couldn't place the order, changed the qty to 1 and it went thru. Judging from the poor shape of that box with seals broken and taped up, it might be a return... Quote Link to comment Share on other sites More sharing options...
stephen_rockefeller Posted October 17, 2014 Share Posted October 17, 2014 Received TH from WM. The box is completely destroyed with seals broken and taped up. Cut open the tape and one of the bags is broken. Very disappointed. Should I return it?Yes Quote Link to comment Share on other sites More sharing options...
California92563 Posted October 17, 2014 Share Posted October 17, 2014 My haunted house from amazon shipped! Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 17, 2014 Share Posted October 17, 2014 received my series 12 sealed box today. Quote Link to comment Share on other sites More sharing options...
cbaker1974 Posted October 17, 2014 Share Posted October 17, 2014 Ordered 5x TH from Target, only 3 arrived (2 in one box, 1 in another)..first box said 38 LBS but only had 2 TH. On the invoice was written "-2" in black pen. I also had an order last week for 5 WVM from Target, they shipped a giant box with only 1 item inside. So obviously someone there is having big issues shipping items... Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted October 17, 2014 Share Posted October 17, 2014 Ordered 5x TH from Target, only 3 arrived (2 in one box, 1 in another)..first box said 38 LBS but only had 2 TH. On the invoice was written "-2" in black pen. I also had an order last week for 5 WVM from Target, they shipped a giant box with only 1 item inside. So obviously someone there is having big issues shipping items... best way to order from target is one at a time. but with vultures circling about a dying deer, u r taking a big risk doing that . Quote Link to comment Share on other sites More sharing options...
cbaker1974 Posted October 17, 2014 Share Posted October 17, 2014 best way to order from target is one at a time. but with vultures circling about a dying deer, u r taking a big risk doing that . Yeah, I would have loved to have done that....the ones that did arrive showed up in pretty good shape. I called Target and they issued a replacement order and the rep said they will "ship out tomorrow", but looking up the replacement order shows delivery expected 12/8/14....so it sounds like they may be expecting more shipments from Lego throughout the year (I think that is something like 54 days from now, so it doesn't seem like some sort of default replacement window). Quote Link to comment Share on other sites More sharing options...
legokent Posted October 17, 2014 Share Posted October 17, 2014 Ordered 5x TH from Target, only 3 arrived (2 in one box, 1 in another)..first box said 38 LBS but only had 2 TH. On the invoice was written "-2" in black pen. I also had an order last week for 5 WVM from Target, they shipped a giant box with only 1 item inside. So obviously someone there is having big issues shipping items... Last time I ordered 6 WVM only 4 came. They need to start teaching packers how to count during training. I had to call customer service 3 times. The first time call got dropped midway through when the representative was checking whether there was a delivery error. The second time spent 20 minutes and the guy didn't know what to do. He kept putting me on hold to ask someone (I'm guessing). He says there's no way he can do a refund. They will ship two more to me. I said it's out of stock and he replied maybe that's why you only got 4. Anyways he said he'll send me an email saying my order is good and when the item is available they will send two more. I received a return confirmation email stating I should return 2 WVM by some date. I called a third time. This time an experienced lady looked at my order and said the item is out of stock, I will issue a refund. Got my money refunded in 3 minutes. Good luck on your call to customer service. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted October 17, 2014 Share Posted October 17, 2014 I'm not a fan of Target customer support. Quote Link to comment Share on other sites More sharing options...
cbaker1974 Posted October 17, 2014 Share Posted October 17, 2014 Last time I ordered 6 WVM only 4 came. They need to start teaching packers how to count during training. I had to call customer service 3 times. The first time call got dropped midway through when the representative was checking whether there was a delivery error. The second time spent 20 minutes and the guy didn't know what to do. He kept putting me on hold to ask someone (I'm guessing). He says there's no way he can do a refund. They will ship two more to me. I said it's out of stock and he replied maybe that's why you only got 4. Anyways he said he'll send me an email saying my order is good and when the item is available they will send two more. I received a return confirmation email stating I should return 2 WVM by some date. I called a third time. This time an experienced lady looked at my order and said the item is out of stock, I will issue a refund. Got my money refunded in 3 minutes. Good luck on your call to customer service. Ok, interesting response.. On my WVM, they issued a refund, but my original order still shows that I need to return the 4 WVM by 1/15. I asked the CS rep and they said "this is how we issue refunds". I also had an order refunded in this way the week before due to another shipping mishap (shipped to wrong address)..same thing, refunded as a "return". I know they have outsourced a lot of their CS operation, just like most US companies...there's not a lot of confidence on the other end of the phone when I call though, and that's concerning... Quote Link to comment Share on other sites More sharing options...
cissi Posted October 17, 2014 Share Posted October 17, 2014 Got two THs from LEGO Shop at Home (separate shipments). Both 38R4. One was lucky - air packets were on the side. Another one not so lucky - air packets pressed against the back of the box, and the shipping box was kinda shallow - major depression in the back of the box :-( Sent them sad email. Will see what they say (would be interesting to see whether or not they are going to offer replacement option) My only one is the same. Major depression... called them, the rep said he couldn't do anything, 'they are not getting more in' (well, at least for now). he offered me 200 points. oh well... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.