Amazon order returned undeliverable 2.5 months later - what to do?

[stoltzjl77]

Last week I got a notice from the USPS that I had a package at the post office with postage due. The notice was to my business name, so I figured it was an Amazon order. I went back through all my Amazon records for the past 45 days and nothing turned up as not having been delivered, so I was really puzzled. I went to the post office and it was an Emma's Horse Trailer I sold on Nov. 15th. It was marked undeliverable, return to sender. I paid the $3.90 postage due, box was pretty beat up but the set inside was in perfect condition (just like I sold it!).

 

Obviously the buyer didn't complain. I'm a bit disappointed with the postal service that it took more than 2 months to be returned to me, but meh. My question is, what would you do? I'm not going to bother offering to re-ship since I'm already out the original shipping fee + another $3.90. I'm thinking give a partial refund and charge a restock fee, but I'm not even sure if I have that option anymore. Thoughts?

[Jojoyojimbi]

if they didn't communicate, they don't care

[Veegs]

I'd relist it and sell it to someone else.

[justafrog]

Refund them. It's not right to keep their money and their product. It's fine to deduct for your postage and original fees -- I haven't had to deal with an Amazon refund in a long time, though, so find out how that's handled over there, you may or may not be able to the partial refund thing like you can on eBay.

[glucapg]

What's the problem if you refuse a refund to a buyer? On Amazon, of course

A buyer requested me a return for an order...his comment was only "not what expected"

I ask her which is the problem and I'm waiting for her answer

Never happened to me this so i ask you: could I refuse the return? who have to pay the shipping for the return? the amazon fees of the sell are lost? 

[justafrog]

Amazon requires you to accept returns, it's part of the deal when you signed up.

 

http://www.amazon.com/gp/help/customer/display.html?nodeId=537802

[glucapg]

Do I have to pay the shipping? If the item return me damaged (i.e. broken seal) what can I do? Thanks

Sent from my Galaxy Nexus using Brickpicker mobile app

[justafrog]

I don't know the most current rules at Amazon - best bet is to go and read up on your responsibilities and, if no Amazon-savvy person wanders in here, ask questions on their seller forums.

[dbost01]

2.5 months gone..let it go

[Veegs]

  On 2/11/2014 at 10:48 PM, justafrog said:

Refund them. It's not right to keep their money and their product. It's fine to deduct for your postage and original fees -- I haven't had to deal with an Amazon refund in a long time, though, so find out how that's handled over there, you may or may not be able to the partial refund thing like you can on eBay.

 

I think that might be something you would do because you want to, but I find it hard to believe that you have to after this length of time.  Is amazon like ebay in that claims can't be filed after a certain time?  (I'm guessing this is true)

 

If the time is up and they never filed a claim I wouldn't even contact them.  But that is me, and I guess you need to follow your moral code here.

[Alpinemaps]

Personally, I'd do the right thing.  Good karma and all.  Contact the buyer, let them know.  See what they want to do.

[stoltzjl77]

Sent a note, we'll see if I get a reply - last time this happened, the buyer never replied back. That time I gave a refund less the shipping cost. And the buyer gave me 5-star feedback - having never received her item (a Ghost Train, I think). So maybe this one will turn out the same way! I guess this one feels different because it's been so long - the last one was only 3 weeks.