First Damaged Box from Amazon.co.uk - 7938

[CNH1974]

Hi Folks,

 

I have received my first squashed package from Amazon.co.uk. Its a 7938 and I bought it for

[DoNotInsertIntoMouth]

Hi Folks,

 

I have received my first squashed package from Amazon.co.uk. Its a 7938 and I bought it for

[lowillsw]

Contact them via the site. Initally they'll offer you 10 bucks to keep it, then they'll send you a new one if you refuse along with a shipping label. I went through 6 broken Cargo Train with me before they finally send it properly.

[Hansolo55]

Hi Folks,

 

I have received my first squashed package from Amazon.co.uk. Its a 7938 and I bought it for

[Guest ph4tb0i]

I had two Vampre castles come to me last year.  The boxes were absolutely demolished and had major water damage!!  There was no hassle returning the items for a full refund including return freight.  I didn't take replacements in this case, but shouldn't have any problem dealing with Amazon on this.  i find their customer service to be excellent!

 

were you the one that posted that mangled box on rfd?

[TheDarkness]

Their packaging and boxes are useless. Nearly every order I place with them I get something damaged.

[willy431]

One of mine was smushed with popped seals as well......and all my red trains and racers....and helicopters were perfect.  I think something about this set is conducive to shipping squishies. I didn't complain.  Too many complaints from us people and they will tell us to screw and order from our own amzn.  

[Hansolo55]

were you the one that posted that mangled box on rfd?

 

Yup!!  lol

[Guest ph4tb0i]

Yup!!  lol

 

LOL yeah i remember that picture. that definitely wasn't cool. haha... it was like they fished it back out of the atlantic!

[CNH1974]

I'll give amazon a call on Monday.

I bought a water damaged 10230, got a good discount for this rare set, the box was trashed so I built it.

[etb546]

I ordered 3 technic Grand Prix racers from when they were almost 50% off and received all three in near mint condition, although the shipping box had been mangled! But I was very pleased with how quickly I received it. Buying from amazon uk definitely worth the risk

[CNH1974]

Quick update. I phoned their customer service today, got through in 30 secs. Spoke to a very friendly chap. He arranged for a replacement to be sent out first class, and the damaged one to be picked tomorrow.

Superb.

This rivals Legos own customer service.

The only minor downer was that its a little bit hard to work out how to contact them if you do not know where to click. A Contact Us on the front page would b handy.

[MartinP]

Quick update. I phoned their customer service today, got through in 30 secs. Spoke to a very friendly chap. He arranged for a replacement to be sent out first class, and the damaged one to be picked tomorrow.

Superb.

This rivals Legos own customer service.

The only minor downer was that its a little bit hard to work out how to contact them if you do not know where to click. A Contact Us on the front page would b handy.

That is great. Sometimes other companies are better at customer service than others. Lego customer service is pretty good, so I can imagine that Amazon UK was great.

[sadowsk1]

My cargo train arrived in perfect condition.  Nice work Amazon.uk.