exciter1 Posted July 28 Share Posted July 28 4 hours ago, Captain_Obvious said: Never accept the first offer. Oh, I forgot to mention the most important part about asking for a discount: always tell them you'll send pictures of the damage. Otherwise, they usually offer a standard 10% off. But with pictures, you can often get 30% or more off. I'm okay with a box that's an 8/10, but if it's 7/10 or worse, I'm snapping some pics and making sure LEGO sees the damage -- works every time if the damage is 7/10 or worse (as it should). Edit: I originally said 7/10 is okay for me, that's a lie lol. I'm b*tching at 7. Yep; that didn’t work. Sent damage pics anyway for replacement. Quote Link to comment Share on other sites More sharing options...
BrickStanley74 Posted August 1 Share Posted August 1 I had contacted LEGO customer support about my 2 damaged Bricklink sets (General Store and Snack Shack). Couldn't replace them due to no stock, so I can either return for a refund or receive some Insider points. They offered me 5,200. Does that seem fair? Or like @Captain_Obvious suggests, should I haggle for more? Quote Link to comment Share on other sites More sharing options...
$20 on joe vs dan Posted August 1 Share Posted August 1 2 hours ago, BrickStanley74 said: I had contacted LEGO customer support about my 2 damaged Bricklink sets (General Store and Snack Shack). Couldn't replace them due to no stock, so I can either return for a refund or receive some Insider points. They offered me 5,200. Does that seem fair? Or like @Captain_Obvious suggests, should I haggle for more? I've gotten around that much offered; but really what's the harm in making a counter offer: I would say something in the line of: "This experience has taken up my time and has soured my relationship with the Lego brand which I was a big fan of before. Your offer of 5200 pts is OK but if you want me walking away from this call feeling positive about the Lego brand again, 10,000 points would would give me that" 2 Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted August 1 Share Posted August 1 But it does seem “fair” that is around 20% back in points for the $210 those 2 sets cost, but please check my math. Complaint thread: can Lego make points to dollars a 1:1 conversion rate please and thank you. 1 Quote Link to comment Share on other sites More sharing options...
Captain_Obvious Posted August 1 Share Posted August 1 5 hours ago, BrickStanley74 said: I had contacted LEGO customer support about my 2 damaged Bricklink sets (General Store and Snack Shack). Couldn't replace them due to no stock, so I can either return for a refund or receive some Insider points. They offered me 5,200. Does that seem fair? Or like @Captain_Obvious suggests, should I haggle for more? Be honest with them, and most importantly yourself when negotiating. Always use the scale system. You know if the box is a 5/10 or a 10/10. If it’s a 7/10, ask for 30% and be happy with 20%. If it’s a 5/10, then ask for 50% and hold your ground. You have to follow my formula though: 1. Be honest with yourself and rate the damage 1-10 (this will determine the discount) 2. Take many pictures and immediately offer to send them in (they actually want to see them) 3. Tell them your a box collector, you never open the box, but you display the box so the condition is very important (you’re an adult, not a kid, and you’re paying premium prices) Here’s a recent example. This box is definitely a 5 and they offered 20%. I said 20% doesn’t make sense and if I had to return, that would cost my time and money to do so (returning is not a free process for yourself). I got the 50%.. 1 Quote Link to comment Share on other sites More sharing options...
starwarsxpress Posted August 2 Share Posted August 2 4 hours ago, Captain_Obvious said: that's a builder set right there lol 1 Quote Link to comment Share on other sites More sharing options...
skiizim Posted August 2 Share Posted August 2 11 hours ago, BrickStanley74 said: I had contacted LEGO customer support about my 2 damaged Bricklink sets (General Store and Snack Shack). Couldn't replace them due to no stock, so I can either return for a refund or receive some Insider points. They offered me 5,200. Does that seem fair? Or like @Captain_Obvious suggests, should I haggle for more? Haggle for more, I got $150 for the mountain fortress and $75 for the Atari that got delivered today, they originally only offered 3200, I guess that’s the max 2 Quote Link to comment Share on other sites More sharing options...
BrickStanley74 Posted August 2 Share Posted August 2 6 hours ago, Captain_Obvious said: Be honest with them, and most importantly yourself when negotiating. Always use the scale system. You know if the box is a 5/10 or a 10/10. If it’s a 7/10, ask for 30% and be happy with 20%. If it’s a 5/10, then ask for 50% and hold your ground. You have to follow my formula though: 1. Be honest with yourself and rate the damage 1-10 (this will determine the discount) 2. Take many pictures and immediately offer to send them in (they actually want to see them) 3. Tell them your a box collector, you never open the box, but you display the box so the condition is very important (you’re an adult, not a kid, and you’re paying premium prices) Here’s a recent example. This box is definitely a 5 and they offered 20%. I said 20% doesn’t make sense and if I had to return, that would cost my time and money to do so (returning is not a free process for yourself). I got the 50%.. Good advice, thanks I'll give it a try. My Snack Shack box (I posted on another thread) was worse than yours, almost pancaked at one end...so I'd be inclined to go for a 2/10 on that one. 1 Quote Link to comment Share on other sites More sharing options...
BrickStanley74 Posted August 5 Share Posted August 5 Well...they upped me from 5200 to 6500 points. Said that's the max they could offer me. Not as much as I was hoping for, but I can live with that. Quote Link to comment Share on other sites More sharing options...
skiizim Posted August 5 Share Posted August 5 5 minutes ago, BrickStanley74 said: Well...they upped me from 5200 to 6500 points. Said that's the max they could offer me. Not as much as I was hoping for, but I can live with that. One rep told me that’s the max they could do without approval from a supervisor. They should have given you that and refunded you the money, I saw the photo and that thing was thrashed. Quote Link to comment Share on other sites More sharing options...
BrickStanley74 Posted August 6 Share Posted August 6 4 hours ago, skiizim said: One rep told me that’s the max they could do without approval from a supervisor. They should have given you that and refunded you the money, I saw the photo and that thing was thrashed. Yep, it was definitely the worst damage I've ever received. Seems like I should try for more points, although it feels a bit weird to keep pushing the line like that. I've never really been in this situation before, so I don't want to feel like I'm pestering/haggling too much...if that even makes any sense lol Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted September 9 Share Posted September 9 RIP James Earl Jones 4 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted September 9 Share Posted September 9 RIP James Earl Jones.. Noooooooooo! 3 Quote Link to comment Share on other sites More sharing options...
gmpirate Posted September 10 Share Posted September 10 Always liked him in movies. Quote Link to comment Share on other sites More sharing options...
TheOrcKing Posted September 10 Share Posted September 10 8 hours ago, Darth_Raichu said: RIP James Earl Jones One of the most distinguished voices with such incredible gravitas that ever was. I believe the first film I saw him in was either Conan the Barbarian or Field of Dreams. I remember the cutscenes from Command & Conquer: Tiberian Sun. Ninety-three years and one heck of a legacy. Rest in peace, James Earl Jones. 1 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted September 10 Share Posted September 10 3 3 Quote Link to comment Share on other sites More sharing options...
Jackson Posted September 22 Share Posted September 22 Dumb stupid f**ks on eBay who list used LEGO sets as new and say "only built once". 1 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted September 27 Share Posted September 27 RIP Maggie Smith... what an actress 3 Quote Link to comment Share on other sites More sharing options...
NIevo Posted September 27 Share Posted September 27 On 9/22/2024 at 4:03 PM, Jackson said: Dumb stupid f**ks on eBay who list used LEGO sets as new and say "only built once". I see that all the time on Bricklink as well. 1 Quote Link to comment Share on other sites More sharing options...
Pseudoty Posted October 1 Share Posted October 1 Can we let him in now 1 1 Quote Link to comment Share on other sites More sharing options...
gmpirate Posted October 1 Share Posted October 1 17 minutes ago, Pseudoty said: Can we let him in now ha, was just about to post something to that effect. beat me to the punch 1 Quote Link to comment Share on other sites More sharing options...
KvHulk Posted October 22 Share Posted October 22 Not sure why I thought everything was going smoothly with a new baby in the house. Apparently I shipped out a bunch of 40497 Halloween Owls last week. Many orders. Great! Except... They all ordered 40570 Halloween Cat and Mouse. OOF! Guess I'll be eating a bunch of returns... 5 Quote Link to comment Share on other sites More sharing options...
LegoWalker4 Posted November 13 Share Posted November 13 Being able to BrickLink the parts for the JEK-14 Mini Stealth Starfighter - San Diego Comic-Con 2013 Exclusive set (comcon032) and then not being able to find the instructions online to build it. Quote Link to comment Share on other sites More sharing options...
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