Returning a gift to a Lego store

[Sauromosis]

Is it considered "wrong" to return a sealed set to a Lego store for store credit if you tell the employee up front "I'm not sure if this was purchased here but it was a gift and I'd like a different set."?

[Curtis]

From LEGO.com:

 

Knowledge Base  

Help Topics > Online Shopping > Returns/Refunds/Exchanges > Can I return a set I bought somewhere other than a LEGO Store or LEGO Shop?

 

 

Please return your set to the retailer where it was purchased. Should you need additional assistance, please contact

LEGO Customer Service

.

 

 

Rating: ( 53 Votes)

 

 

 

That's not to say your experience won't be different with kindness and honesty towards your local store.  It doesn't hurt to ask anyway, I mean, the worst they can say is no.

[Spartikis]

Just say "hey this was a gift i know they bought it here but i have no receipt, ill take store credit" shouldnt be any issues.

[seapotato]

I imagine if you are upfront about it, they'd probably accept it. Might depend who is working that day though.

[boxofcorey]

I don't think his question was whether or not it's possible - because a decent amount of people here have proved it is. There might, however, be a limit on how many returns you can do with no receipt.

 

Whether it's right or not, I think you're good. There have been people buying clearance sets at Target, etc. and returning them for full value store credit at LEGO... and that, at least to me, is way too far on the other side of the karma line for my taste.

[justafrog]

Is it considered "wrong" to return a sealed set to a Lego store for store credit if you tell the employee up front "I'm not sure if this was purchased here but it was a gift and I'd like a different set."?

 

 

Do you have knowledge that it was NOT purchased there?

 

If I didn't know where they bought it, I would have no problem returning it there. If I knew they purchased it somewhere else, I'd return it where they purchased it. If that wasn't possible (a small toy store out of state, whatever), I'd sell it on eBay or part it out.

[Diabolos80]

The store employee will know if you bought it elsewhere because it won't have their tag on the bottom. Still, my local store is fairly lenient about it. I've done it twice, each time I used the credit that day plus cash to spend more than I returned.

[willy431]

They check the bottom of the box for their price tax.  If not there--they give you grief--but allow it 2x a year.  They take your license info and enter you into their "system".

[nessieslc]

Just make sure it isn't open or you don't have a prayer.

[DoNotInsertIntoMouth]

Why would anyone ever return a Lego set? I would be suspicious of anyone trying to bring in a Lego set to return. lol