Selling through Amazon FBA

[newbie77]

4 hours ago, LegoBro said:

I'm honestly surprised that sellers with 20+ of any one item aren't sabotaged on the regular by other sellers. There's enough complaints on here about this and that seller sending in so many units and tanking the price on a product. How do you guys pushing big volume on an ASIN protect yourselves?

Sent from my SAMSUNG-SM-N900A using Brickpicker Forum mobile app
 

big sellers don't care. they have established themselves. that's my thoughts.

 

[Bold-Arrow]

12 hours ago, newbie77 said:

Brace yourselves for returns.

If it has already started then these returns are your competitors than end customers who were/are playing arbitrage or were holding your inventory.

Most customer jnitiated return will start from 12/27.

compared to last year, I am surprised by the number of new Lego re-sellers in the game at Amazon. Not sure how they got past the Lego gate but doesn’t matter.

I’ve been averaging 4 returns a day since the beginning of the month . Not everyone is lucky enough to get zero returns . 

[chrisynd]

9 hours ago, newbie77 said:

approx. $3k return = $90k monthly gross not a bad deal over the holidays

i am wondering if amazon itself is hiring people for test buys and testing sellers.

Is that the average return rate? That's a week of returns 

Edited December 23, 2017 by chrisynd

[Bold-Arrow]

looking for some help,

I had 2 boxes delivered to FC in November, one box was fully received received , the other nada. i tried to reconcile today and it is marked as illegible , so i open a case and they say they investigated it and their count is correct and final. i appeal three times and got denied . any suggestions ? to me it seems straight forward of a case and i had boxes gone missing before but was never denied. not sure what my options are before writing to Jeff.

[newbie77]

4 hours ago, Bold-Arrow said:

looking for some help,

I had 2 boxes delivered to FC in November, one box was fully received received , the other nada. i tried to reconcile today and it is marked as illegible , so i open a case and they say they investigated it and their count is correct and final. i appeal three times and got denied . any suggestions ? to me it seems straight forward of a case and i had boxes gone missing before but was never denied. not sure what my options are before writing to Jeff.

here is my template for missing boxes request:

1. Box # [XXX] of [YYY] has been shipped with Amazon Partner Carrier for FBA with Tracking number [ZZZZZ]

2. It has been delivered on aa/bb/cccc

3. All other boxes TTTT/YYYY of Shipment:UUUUUUU    has been received items in inventory.

4. Since it has been 45 days since the Shipment:UUUUUUU and item has not been in the inventory

5. Please investigate and reimburse according to amazon FBA guideline. { we believe we should be covered under [either lost in transit (covered by partner carrier) or lost in warehouse (per amazon FBA policy)]

[ usually, they find box after few days. ]

[ 2 times i have/had to attach pictures of contents before packing and boxes ] 

after that incident there has been 0(zero) incident of lost receipts. 

 

but if they have denied your claim 3 times there is nothing one can do except call your assigned seller representative or email @bezos

Edited December 24, 2017 by newbie77

[landphieran]

Anyone know how to report a seller on Amazon? I was looking to purchase some items and this user has a bunch of seemingly fake listings on some high priced electronics with a "contact me at this email address",  under each item.

[Bold-Arrow]

Just now, landphieran said:

Anyone know how to report a seller on Amazon? I was looking to purchase some items and this user has a bunch of seemingly fake listings on some high priced electronics with a "contact me at this email address",  under each item.

opening a case should do it .

[landphieran]

22 minutes ago, Bold-Arrow said:

opening a case should do it .

I was trying to do it as a normal buyer but it seems really difficult to do. After thinking about it, it makes sense why they wouldn't openly show it.

[Bold-Arrow]

On 12/23/2017 at 9:12 PM, Bold-Arrow said:

looking for some help,

I had 2 boxes delivered to FC in November, one box was fully received received , the other nada. i tried to reconcile today and it is marked as illegible , so i open a case and they say they investigated it and their count is correct and final. i appeal three times and got denied . any suggestions ? to me it seems straight forward of a case and i had boxes gone missing before but was never denied. not sure what my options are before writing to Jeff.

so a quick update, after a couple more appeals and one of the nastiest emails I've sent to anyone ( not that I'm proud of it ), they finally admitted that they received my items but credited the items to the wrong seller ( no idea how since they are all stickered ).. anyways, they said they will fix it but it will take a while since they are pretty busy and they closed the case. smh. 

[odysea11]

Quick question.....what do you do when you receive negative feedback for packaging when it's shipped FBA? Buyer is pissed and it was completely out of my hands. Any advice would be helpful! TIA

[justapilgrim]

Quick question.....what do you do when you receive negative feedback for packaging when it's shipped FBA? Buyer is pissed and it was completely out of my hands. Any advice would be helpful! TIA

Contest it, Amazon will remove. Same for late shipments using prime

[Bold-Arrow]

12 minutes ago, odysea11 said:

Quick question.....what do you do when you receive negative feedback for packaging when it's shipped FBA? Buyer is pissed and it was completely out of my hands. Any advice would be helpful! TIA

Open a case and select order was fulfilled by amazon as reason . Should be removed within minutes if not on the spot . 

[river41]

anybody have any idea why 31051 and 21120 have now been restricted and nobody can list on them.

[landphieran]

Is anyone having issues with the feedback removal utility on Amazon? Every time I enter an order number it can't find the order.

[asharerin]

This past week Amazon rolled out free 1 Day shipping for Prime members who spend over $35. With last years move to split up shipments for 3P sellers even more, the continued build out of warehouses in the USA at a frantic pace, the increase in 3P fees, and this recent roll out I believe Amazon will be offering this 365 days per year for all Prime members before too long. This will effectively neuter Walmart's move into free 2 day shipping. 1 day shipping will become the norm and once again Amazon will be out in front. On the back of this  Amazon will to continue to add to their much coveted group of Prime members who earn > $100k per year and value convenience and speed above price. 

2018 is going to be killer for FBA. As always my advice is to diversify product offerings and take full advantage. We will also continue to add to our Amazon stock holdings all the way through 2018 on dips.

[landphieran]

36 minutes ago, asharerin said:

2018 is going to be killer for FBA. As always my advice is to diversify product offerings and take full advantage. We will also continue to add to our Amazon stock holdings all the way through 2018 on dips.

For the amount of crap I've had to deal with lately, I hope so.

-A user ordered 1 item and Amazon sent them 25 individually packaged items (from my inventory). Still have to investigate how this shook down.
-They lost a shipment of mine and automatic verification "verified" none of the items were received (weird... I wonder why). The three cases I filed, two were boiler plate responses and the third was not able to investigate it because it was "marked as verified".. to be continued.
 

I good news returns have been minimal and the items that have been returned have appreciated in value, as long as they in good condition I'll be pleased.

[newbie77]

29 minutes ago, landphieran said:

For the amount of crap I've had to deal with lately, I hope so.

-A user ordered 1 item and Amazon sent them 25 individually packaged items (from my inventory). Still have to investigate how this shook down.
-They lost a shipment of mine and automatic verification "verified" none of the items were received (weird... I wonder why). The three cases I filed, two were boiler plate responses and the third was not able to investigate it because it was "marked as verified".. to be continued.
 

I good news returns have been minimal and the items that have been returned have appreciated in value, as long as they in good condition I'll be pleased.

one won't know the real rate of return until after january 1st so in this case through 01/08->01/19 ... 

but again it is what it is. there is really nothing one can do

[zskid00]

On 12/25/2017 at 11:30 AM, Bold-Arrow said:

so a quick update, after a couple more appeals and one of the nastiest emails I've sent to anyone ( not that I'm proud of it ), they finally admitted that they received my items but credited the items to the wrong seller ( no idea how since they are all stickered ).. anyways, they said they will fix it but it will take a while since they are pretty busy and they closed the case. smh. 

Any luck with getting this resolved BA?  I just opened a case today for a shipment where both boxes were delivered by UPS on 12/5.  The full contents of one box were received into my inventory on 12/11 and the other box had nothing received.  They auto-reconciled the shipment yesterday and adjusted the inventory count down to just the one box.  Funny how they are effectively saying a 30lb box from UPS had nothing in it.  Hopefully my case comes to a fair resolution since there were 24 sets in this box which adds up to a lot of money.

[Bold-Arrow]

3 minutes ago, zskid00 said:

Any luck with getting this resolved BA?  I just opened a case today for a shipment where both boxes were delivered by UPS on 12/5.  The full contents of one box were received into my inventory on 12/11 and the other box had nothing received.  They auto-reconciled the shipment yesterday and adjusted the inventory count down to just the one box.  Funny how they are effectively saying a 30lb box from UPS had nothing in it.  Hopefully my case comes to a fair resolution since there were 24 sets in this box which adds up to a lot of money.

Nope, back to drafting an email to Jeff . Seller support are a bunch of idiots and I’m tired of reasoning with them .

[landphieran]

55 minutes ago, Bold-Arrow said:

Nope, back to drafting an email to Jeff . Seller support are a bunch of idiots and I’m tired of reasoning with them .

I had this same thing happen to me. Sent in a shipment. UPS lost the box. Automatic reconciliation "verified the items weren't there".

Everytime by mail i got denied by Amazon as "the verification process already confirmed it". I ended up reopening the case nearly 15 times and called 6 representatives. I finally got a hold of a representative last night that goes "oh this seems pretty clear" let me start the reimbursement. 

There is only a certain group of support that can help you and you need to get THEM to call you. If you have them reply by email you'll get a generic response.

Try to stay calm if you can. Each of these individuals don't know what you've been through and that next person going a bit further for you may be the key.

Edited December 28, 2017 by landphieran

[Bold-Arrow]

4 hours ago, landphieran said:

I had this same thing happen to me. Sent in a shipment. UPS lost the box. Automatic reconciliation "verified the items weren't there".

Everytime by mail i got denied by Amazon as "the verification process already confirmed it". I ended up reopening the case nearly 15 times and called 6 representatives. I finally got a hold of a representative last night that goes "oh this seems pretty clear" let me start the reimbursement. 

There is only a certain group of support that can help you and you need to get THEM to call you. If you have them reply by email you'll get a generic response.

Try to stay calm if you can. Each of these individuals don't know what you've been through and that next person going a bit further for you may be the key.

i understand  what you are saying but time is money and wasting so much time on a clear cut case is just ridiculous.  it should have been resolved from the first try. i laid everything out nicely and professionally several times but no one bothered to even try to understand until my tone changed. anyways I took you suggestion and called them, lady was pretty nice and said to expect an email . i will wait 24 hours before escalating . i want my ~$700 back .

[Bold-Arrow]

4 hours ago, Bold-Arrow said:

i understand  what you are saying but time is money and wasting so much time on a clear cut case is just ridiculous.  it should have been resolved from the first try. i laid everything out nicely and professionally several times but no one bothered to even try to understand until my tone changed. anyways I took you suggestion and called them, lady was pretty nice and said to expect an email . i will wait 24 hours before escalating . i want my ~$700 back .

denied again.... we soldier on . reopened the case and email to Jeff is ready to go after this 

[exciter1]

denied again.... we soldier on . reopened the case and email to Jeff is ready to go after this 

Boooo! Insanity!

[Bold-Arrow]

15 minutes ago, exciter1 said:

Boooo! Insanity!

seller central FBA forums are fun with these issues. 

and boy are those returns poring in now. over $600 in refund today... i must be doing it wrong. 

[Leopard]

2 minutes ago, Bold-Arrow said:

seller central FBA forums are fun with these issues. 

and boy are those returns poring in now. over $600 in refund today... i must be doing it wrong. 

Is there a reason for these returns?