Selling through Amazon FBA

[brickology101]

Everybody’s experience seems to be different but in my case boxes or sets that go unaccounted for from FBA inventory shipments typically reappear in my inventory months later. Trying to get reimbursed for these has never worked for me and I tried too. As long as there isn’t a report of a loss within the FBA shipment Amazon does not consider the missing boxes or items as lost.


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[Bold-Arrow]

8 minutes ago, brickology101 said:

Everybody’s experience seems to be different but in my case boxes or sets that go unaccounted for from FBA inventory shipments typically reappear in my inventory months later. Trying to get reimbursed for these has never worked for me and I tried too. As long as there isn’t a report of a loss within the FBA shipment Amazon does not consider the missing boxes or items as lost.


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This ^

[Darth_Raichu]

14 minutes ago, brickology101 said:

Everybody’s experience seems to be different but in my case boxes or sets that go unaccounted for from FBA inventory shipments typically reappear in my inventory months later. Trying to get reimbursed for these has never worked for me and I tried too. As long as there isn’t a report of a loss within the FBA shipment Amazon does not consider the missing boxes or items as lost.


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I heard that and exactly why I am waiting instead of putting myself back into their CS hell.    

[House Schubert]

1 hour ago, Darth_Raichu said:

I heard that and exactly why I am waiting instead of putting myself back into their CS hell.    

Before we sold our  amz brand, we used a VA to handle all out shipment reconciliations. More than paid for itself. I can pm anyone the contact if they need it. $150 a month IIRC last I checked. 

[cobrakai]

21 hours ago, Mark Twain said:

Same. Sent in 10 units mid January and all were checked in and went through FC transfer. All sold, then one by one each was canceled and now my inventory shows zero stock and my shipping inventory page also shows no units. It’s still listed as being in “receiving” and I cannot launch an investigation until 2/28. I’m guessing they’ve all been lost, but that’s super weird considering how many different FC warehouses they were sent to.


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Are you guys saying these errors are happening after the shipment contents already show received in full? I have always reconciled my shipments at the end of the month, but if it shows "48 expected, 48 received," then I ignore it and assume it is fine.  I have no idea how to begin reconciling stuff that is checked in and then dissapears after the fact.  Wouldn't it show up as inventory "lost" and then be automatically reimbursed when it isn't found after a certain amount of time?  I do review all the warehouse lost events and 99.9% of them have already been automatically reimbursed after 60 days (or whatever their time frame is.)  I do sometimes notice large quantities of items suddenly selling when I had sold out of them months ago.  

[Mark Twain]

2 minutes ago, cobrakai said:

Are you guys saying these errors are happening after the shipment contents already show received in full? I have always reconciled my shipments at the end of the month, but if it shows "48 expected, 48 received," then I ignore it and assume it is fine.  I have no idea how to begin reconciling stuff that is checked in and then dissapears after the fact.  Wouldn't it show up as inventory "lost" and then be automatically reimbursed when it isn't found after a certain amount of time?  I do review all the warehouse lost events and 99.9% of them have already been automatically reimbursed after 60 days (or whatever their time frame is.)  I do sometimes notice large quantities of items suddenly selling when I had sold out of them months ago.  

No, not for me. Still stuck in Receiving until the 2/27 but the status shows each item was checked in and then went into FC transfer and now no update for the past month. All units appeared in my storage volume and restock limits then slowly disappeared over the past month. Monthly inventory history lists all units as *XFR, so I'm assuming that they're stuck in FC transfer limbo or lost between warehouses. 

[Phil B]

22 minutes ago, Mark Twain said:

No, not for me. Still stuck in Receiving until the 2/27 but the status shows each item was checked in and then went into FC transfer and now no update for the past month. All units appeared in my storage volume and restock limits then slowly disappeared over the past month. Monthly inventory history lists all units as *XFR, so I'm assuming that they're stuck in FC transfer limbo or lost between warehouses. 

Same here. Actually, in the Received Inventory report I can see all my items checked in in the original FC, and then a few days later I see the Detroit FC remove one of my items (they lost it in FC transfer I guess?). That was on 2/5. Funnily enough my Shipment Reconcilliation shows up as if I never sent in that one item, even though the receiving FC clear said they got it. And no updates since 2/5 (18 days ago) and all my inventory except 1 item is now Inactive, even though it was active until last week, and I sold a fair bunch of the items. I'm going to give it some time but will open a case if this stays the same for a longer period of time.

Edited February 23, 2022 by Phil B

[river41]

51 minutes ago, cobrakai said:

Are you guys saying these errors are happening after the shipment contents already show received in full? I have always reconciled my shipments at the end of the month, but if it shows "48 expected, 48 received," then I ignore it and assume it is fine.  I have no idea how to begin reconciling stuff that is checked in and then dissapears after the fact.  Wouldn't it show up as inventory "lost" and then be automatically reimbursed when it isn't found after a certain amount of time?  I do review all the warehouse lost events and 99.9% of them have already been automatically reimbursed after 60 days (or whatever their time frame is.)  I do sometimes notice large quantities of items suddenly selling when I had sold out of them months ago.  

if they transfer it to another fc and for whatever reason it doesn't get checked in there they will remove it from your inventory. It will show something like receipt -1 in your inventory event report so just because they confirmed receipt does not mean that they won't end up taking it out. The lost at warehouse are if it is confirmed received at the ultimate destination for that item 

[Darth_Raichu]

1 hour ago, cobrakai said:

Are you guys saying these errors are happening after the shipment contents already show received in full? I have always reconciled my shipments at the end of the month, but if it shows "48 expected, 48 received," then I ignore it and assume it is fine.  I have no idea how to begin reconciling stuff that is checked in and then dissapears after the fact.  Wouldn't it show up as inventory "lost" and then be automatically reimbursed when it isn't found after a certain amount of time?  I do review all the warehouse lost events and 99.9% of them have already been automatically reimbursed after 60 days (or whatever their time frame is.)  I do sometimes notice large quantities of items suddenly selling when I had sold out of them months ago.  

Mine actually were delivered to a FC, then checked in, then Received at 2 different FCs. Then shipment closed with discrepancies.  There were 2 boxes, each box ended up at a different FC.  That was probably part of the problem with CS not being able to investigate this mess.  

[Bold-Arrow]

Lot of posts on the forums about Amazon recharging buyers if you win a Safe-T claim 

[cobrakai]

7 hours ago, river41 said:

if they transfer it to another fc and for whatever reason it doesn't get checked in there they will remove it from your inventory. It will show something like receipt -1 in your inventory event report so just because they confirmed receipt does not mean that they won't end up taking it out. The lost at warehouse are if it is confirmed received at the ultimate destination for that item 

Are they just just marking stuff as "received" when it hits the first warehouse, but then transferring the boxes before they even open them?  Then once the individual units get checked in to their final destination, they are saying stuff is missing?

[Phil B]

Another one of Amazon's "Scams": Sold a Snoke's Throne Room in December and received $78.02 as proceeds after all fees. Customer initiates a return in early Jan and Amazon takes $87 out of my account for the return (basically, I pay $8.98 for the return shipping). The customer never returns the set, so now, after 2 months, I get a reimbursement.

Question for the audience, how much do you think I should get back, and how much do you think I got back?

 

 

 

 

Answer: The logical thing would be to get $87 back, as there was never a physical return, so no cost was incurred. I got $77.57 back however, which makes no sense in relation to any of the amounts listed before. So instead of having $78.02 as proceeds, I now have $78.02-$87+$77.57 = $68.59. Why does Amazon get to keep $10? 

Anyone tried challenging them on this and successfully getting the difference reimbursed? Or is this one more for the "the cost of doing business on Amazon"?

[redcell]

I think you need to direct this to [email protected].

[biking_tiger]

In the retail world, this is all shrinkage. It sucks, but brick and mortar stores have to deal with shoplifting, supplier fraud, damaged/outdated product, employee theft, accounting errors (cash counting, etc.). 

The cost of doing business with Amazon is the cost of business. 

And yes, [email protected] should be a popular email address. 💩

[Bold-Arrow]

6 minutes ago, redcell said:

I think you need to direct this to [email protected].

Putin and Bezos are more of the same. They do what they want and no one can stop them 

[Mark Twain]

These Amazon restocks of retired sets are something else: 41378, 76124, 60221. 

[Darth_Raichu]

19 minutes ago, Mark Twain said:

These Amazon restocks of retired sets are something else: 41378, 76124, 60221. 

You missed 76125

[Bricklectic]

I had an unfulfillable creeper mine that I created a removal order for. 

Came back today and instead of lego I got this:

https://www.amazon.com/SentrySafe-CB-12-Money-Cubic-Black/dp/B000GOZZJG/ref=asc_df_B000GOZZJG/?tag=hyprod-20&linkCode=df0&hvadid=167151128545&hvpos=&hvnetw=g&hvrand=11081686967967329070&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9004346&hvtargid=pla-292385187334&psc=1

IS there any recourse for this situation

 

[exciter1]

5 minutes ago, Bricklectic said:

I had an unfulfillable creeper mine that I created a removal order for. 

Came back today and instead of lego I got this:

https://www.amazon.com/SentrySafe-CB-12-Money-Cubic-Black/dp/B000GOZZJG/ref=asc_df_B000GOZZJG/?tag=hyprod-20&linkCode=df0&hvadid=167151128545&hvpos=&hvnetw=g&hvrand=11081686967967329070&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9004346&hvtargid=pla-292385187334&psc=1

IS there any recourse for this situation

 

I received a random sealed Fire Tablet as an FBA return one time. Luckily it was comparable in price to the set I sold. I just sold it on EBay.  I know I received a drone one time too as an FBA return. I think it was worthless.

[redcell]

You guys have much better luck than I do.  All I've ever gotten back are socks and dietary supplements.  

[Bold-Arrow]

Just now, redcell said:

You guys have much better luck than I do.  All I've ever gotten back are socks and dietary supplements.  

should have paid the extra premium for the no return plan like some ppl did around here 

[cobrakai]

29 minutes ago, Bricklectic said:

I had an unfulfillable creeper mine that I created a removal order for. 

Came back today and instead of lego I got this:

https://www.amazon.com/SentrySafe-CB-12-Money-Cubic-Black/dp/B000GOZZJG/ref=asc_df_B000GOZZJG/?tag=hyprod-20&linkCode=df0&hvadid=167151128545&hvpos=&hvnetw=g&hvrand=11081686967967329070&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9004346&hvtargid=pla-292385187334&psc=1

IS there any recourse for this situation

 

Find the removal order and removal shipment ID/details and open a case:  FBA issues>removal orders>request reimbursement>received incorrect item.  Send them a picture of the item you received, the packing slip, and the shipping box.  They will have you fill in the LPN # off the sticker on the package.  They should reimburse you and you just keep that thing they sent you.

Edited February 24, 2022 by cobrakai

[Bold-Arrow]

Good read on Lego :

https://sellercentral.amazon.com/forums/t/recieved-policy-violation-for-conterfeit/966815/12

[Darth_Raichu]

1 hour ago, Bold-Arrow said:

Good read on Lego :

https://sellercentral.amazon.com/forums/t/recieved-policy-violation-for-conterfeit/966815/12

Interesting. For someone who has been selling for that long on Amazon, that seller does not seem to know too much about their rules on feedback manipulation.  

[Loghamel]

2 hours ago, Bold-Arrow said:

Good read on Lego :

https://sellercentral.amazon.com/forums/t/recieved-policy-violation-for-conterfeit/966815/12

My question is;  why?  He proudly boasts that he sells things for $40 when every one else is selling them for $100.  Strange flex.  But I suppose it explains some of the pricing I see on many sets.  It blows me away how people just love giving money away by selling things 20-50% cheaper than they could.