KShine Posted January 16, 2015 Posted January 16, 2015 Wait a minute, you can't leave negative feedback for a buyer? I have never tried before but that is crazy. They really do have free reign to be as big of a jerk and negative feedback people out of spite then with no fear of any blowback. That is stupid. Probably are some guys that like to buy cheap things from people and screw up their 100% feedback just to be jerks. There was a time that you could, but the "reason" they changed it was that people would simply respond to any negative with a negative (regardless of who was really to blame). Quote
sroster Posted January 16, 2015 Posted January 16, 2015 one had his own LEGO business going, so he probably habitually left negatives for competition. That seems like it could be a real problem and something ebay should look into and remove for you. What's to stop a scumbag from buying a polybag from a guy selling a big set for about the same price as he is selling one, leaving negative feedback and helping that guy look like a better seller to a potential buyer? Scumbaggery at it's finest. Quote
Guest TabbyBoy Posted January 16, 2015 Posted January 16, 2015 eBay are normally good with dealing with unfair feedback. I once had a buyer that insisted that he kept his set in a slightly dented box (fully explained in listing) along with a 100% refund or he'd leave a negative. I basically told him that his demand was unreasonable and to send the item back at his cost and only then I would refund him. Of course, I had the negative straight away and eBay gave him a strike for threatening negative feedback while removing it for me at the same time. eBay Chat is a very useful tool. If you get an amoeba on the Chat, just make your excuses to leave and then try again in 5min with someone else. Quote
KShine Posted January 16, 2015 Posted January 16, 2015 eBay are normally good with dealing with unfair feedback. I once had a buyer that insisted that he kept his set in a slightly dented box (fully explained in listing) along with a 100% refund or he'd leave a negative. I basically told him that his demand was unreasonable and to send the item back at his cost and only then I would refund him. Of course, I had the negative straight away and eBay gave him a strike for threatening negative feedback while removing it for me at the same time. eBay Chat is a very useful tool. If you get an amoeba on the Chat, just make your excuses to leave and then try again in 5min with someone else. Feedback extortion is a very common removal reason, as most trouble buyers are loose cannons who just can't help but to threaten, or boast about how they are going to get you by leaving you a negative. Quote
mscheaf Posted January 16, 2015 Posted January 16, 2015 The item was stained from the top covering (exact wording) I don't believe he ever threatened with negative feedback no. I did ask him to provide pictures of these alleged stains however he never did. This guy has 482 positives, 100% positive. I can't believe it. buy something from him and leave a negative? Quote
sroster Posted January 16, 2015 Posted January 16, 2015 Unfortunately he didn't ever really say much, other than the breasts are stained and that he opened all 3 items because he thought one might not be. If he was just pissed that he didn't like it and spent the money on it would have been simple if he hadn't opened at least one of them. Ahhh well, I just explained it all to some guy on the phone and they are going to review it and get back to me later today. Sure is a lot of drama over Jenna J's stained breasts. Quote
sroster Posted January 16, 2015 Posted January 16, 2015 buy something from him and leave a negative? He is only a buyer. If he ever sold anything maybe he would understand how idiotic this whole thing is.... Quote
Pseudoty Posted January 16, 2015 Posted January 16, 2015 Are they supposed to be stained? I just looked under leave feedback for a buyer and there is a place for "Report this Buyer". If they get a certain amount of reports or ebay sees a pattern they will shut down their account. Quote
brickshiftmama Posted January 16, 2015 Posted January 16, 2015 I wouldn't loose any sleep over one negative. It is bound to happen eventually. As a buyer one negative, especially one that had a professionally worded, reasoned response, would not prevent me from a purchase. Look at Toys R US feedback on Ebay! Last week I had a girl buy a hoodie from me on Ebay. Before she purchased it she messaged me asking for a lower price (was not listed or best offer) so I had a sinking suspicion she was going to be trouble. Sure enough she sends me a message after she gets the item saying it was listed as white but it is more of a cream color and she is doesn't really like it. I responded that white is the color Victoria's Secret classified it (I provided 9 photos in the listing so I can't imagine she was really surprised) but since I did not want an unhappy buyer I would accept a return for refund. Shockingly she does not want a return...she wants a partial refund and to keep the item. I told her I do not do partial refunds and have not heard from her again. I looked her up on www.Toolhaus.org and she leaves negs a lot. Pretty sure my negative feedback is coming any time now...price of business. Quote
Guest TabbyBoy Posted January 16, 2015 Posted January 16, 2015 I even go as far as describing items slightly worse than they actually are if not perfect or MISB. It may lose some sales but, buyers have praised me for my honesty and been pleasantly surprised by what they receive. I'd rather that than sell something where "I hope they don't notice it". Quote
sroster Posted January 16, 2015 Posted January 16, 2015 Are they supposed to be stained? I just looked under leave feedback for a buyer and there is a place for "Report this Buyer". If they get a certain amount of reports or ebay sees a pattern they will shut down their account. Heh. Not originally, anyway. I had to open one up to inspect it, giggity giggity. I have sold a ton of these, not one mention of any stains or troubles. I gave several away as gag gifts all got opened and no stains. So I guess of the 50 or so I bought, only 3 were stained and those were the 3 I happened to mail to this guy. Or maybe he got out his magnifying glass and that is his thing to look at little plastic boobs in fine detail. I think he was just peeved he spent a lot more than he should have and made up a bunch of hooey. Quote
fuzzy_bricks Posted January 16, 2015 Posted January 16, 2015 Heh. Not originally, anyway. I had to open one up to inspect it, giggity giggity. I have sold a ton of these, not one mention of any stains or troubles. I gave several away as gag gifts all got opened and no stains. So I guess of the 50 or so I bought, only 3 were stained and those were the 3 I happened to mail to this guy. Or maybe he got out his magnifying glass and that is his thing to look at little plastic boobs in fine detail. I think he was just peeved he spent a lot more than he should have and made up a bunch of hooey. Could you leave him feedback that states "Buyer likes to remove the clothes from dolls and examine their breasts"? Seems accurate by your account and makes him seem a little creepy, if anyone were to ever read it. 2 Quote
sroster Posted January 16, 2015 Posted January 16, 2015 Could you leave him feedback that states "Buyer likes to remove the clothes from dolls and examine their breasts"? Seems accurate by your account and makes him seem a little creepy, if anyone were to ever read it. Well it is funny because his negative feedback says item was stained and when you click the item you can see it is a jenna jameson doll. Think he has done a good job making himself seem creepy without any help from me. I just really hope ebay takes the negative away. I know one negative isn't a huge deal but it bothers me to not be 100% especially over such a stupid little item. Quote
Thumper Posted January 16, 2015 Posted January 16, 2015 He is only a buyer. If he ever sold anything maybe he would understand how idiotic this whole thing is.... not necessarily just a buyer, probably most sellers now have a separate account for buying freedom without impact to their seller account when they want to cause a fuss. Quote
Thumper Posted January 16, 2015 Posted January 16, 2015 Seems a newish trend on ebay that the final agreed upon price is not actually the real final price for both auctions & fixed price listings... usually with a single email back to the seller you're gonna get at least a %20 partial refund almost automatically just to have you not post feedback (whether it's mentioned or not) it's the wild west there now so you just have to be prepared to deal with this as a seller - some low FB sellers or sellers with 100% +ve or TRS status will go so far as to give you a full refund & let you keep the item - so much FREE stuff on there available to anyone for the cost of a simple little non-threatening email... now it's actually to your advantage to have a few negatives (with professionally worded & passive rebuttals) as a seller so that the pilferers will know that you are not going to supply instant cashback or hushmoney at no risk/effort to them. just like "the club" from the 80's - it's no real security for your car but it's just enough to encourage the nasties to just try someone else. 3 Quote
ravenb99 Posted January 16, 2015 Posted January 16, 2015 Another little thing to always check when you get a negative before leaving your response or calling ebay is the "feedback left for others" tab of the buyer. You would be surprised how many of these people have done this repeatedly. You will have a little more ammo in your call if the buyer has done it multiple times. I had one guy who had left 8 negatives out of his last 10 transactions. There was a trend and it helped the situation. You are allowed to leave that in the response as well if it happened. You can't leave it as there main feedback but as a response to yours is fine. If it was just a first time he did this a good response is below that fits in the allotted amount of characters. It shows how much you did for the buyer while showing you've never had issues with the product and they were still not happy which others will see as the person just being an a$$. Most of your buyers will actually leave overly positive comments when they see what someone did to you and reading a response like that. Sold over 50 w/o issue, sent 2 extras at no charge & $10 refund, still left neg. 7 Quote
ravenb99 Posted January 16, 2015 Posted January 16, 2015 Seems a newish trend on ebay that the final agreed upon price is not actually the real final price for both auctions & fixed price listings... usually with a single email back to the seller you're gonna get at least a %20 partial refund almost automatically just to have you not post feedback (whether it's mentioned or not) it's the wild west there now so you just have to be prepared to deal with this as a seller - some low FB sellers or sellers with 100% +ve or TRS status will go so far as to give you a full refund & let you keep the item - so much FREE stuff on there available to anyone for the cost of a simple little non-threatening email... now it's actually to your advantage to have a few negatives (with professionally worded & passive rebuttals) as a seller so that the pilferers will know that you are not going to supply instant cashback or hushmoney at no risk/effort to them. just like "the club" from the 80's - it's no real security for your car but it's just enough to encourage the nasties to just try someone else. That's a very true statement. Like yourself and the poster a page back said its not always best to give in. It just builds the problem overall. While you want to still hit your numbers I usually know within a few of how many low scores I can get per month. I choose my battles based on that and if I can afford the potential low score I will stand up more to that person. If its to close to call for that month I will give in more but I do try to get the bad buyers exposed as much as I can. Your customers that buy from you regularly also will respond in there feedbacks to these types of buyers that leave bad feedback as well with things like "greatest seller on the planet" or "been dealing with for years and always the best". Its funny that the your customers actually get pissed as much as you do when they see you got an undeserved negative. Its basically like your friends standing up for you lol. There are a decent amount of people that know the exact words to say to try to get the "hush money". The ones that usually say they got an item destroyed but they still want it are dead giveaways. Another good thing to do on the ones that request money and they will consider the issue closed is copy and paste the ebay rules on that right into the response. Its funny how quick there attitude changes. They usually go away without leaving any feedback at all. 1 Quote
Thumper Posted January 16, 2015 Posted January 16, 2015 (edited) ... Sold over 50 w/o issue, sent 2 extras at no charge & $10 refund, still left neg. That would be an excellent response! - it definitely gives you back the ball in the eyes of near future buyers. If I was a buyer that would boost the confidence much more than the negative would harm it... & by the time it scrolls off the list of recent feedback you'd have more positive sales to make the %age not matter so much. ... so long as you have enough FB to show that refunds & such isn't a common trend for you without reason or that you have enough transactions to push it down the list quickly. Edited January 16, 2015 by Thumper Quote
hxckid88 Posted January 16, 2015 Posted January 16, 2015 Well should I wait until I call ebay and try to get it removed before I leave him his negative feedback? This is the worst part of ebay IMO. been down this road before man. Don't Call eBay. It will only add to your aggravation. As you will tell and explain your situation to dome dude in some far off country who won't comprehend. They will go by the book and off script and tell u it csnt be removed as your buyer had an unpleasant experience. Send the dude a special gift. Sent from my SAMSUNG-SGH-I747 using Brickpicker mobile app 1 Quote
teohwp85 Posted January 16, 2015 Posted January 16, 2015 Send the dude a special gift. rubbing alcohol? Quote
brickshiftmama Posted January 17, 2015 Posted January 17, 2015 I would avoid partial refunds. I think it encourages this behavior. Quote
ravenb99 Posted January 17, 2015 Posted January 17, 2015 Did not realize you can now download an exact report of the exact item number of any defect you receive. It gives you the item number, and reason or reasons. This is very useful information especially if you focus on the ones that left 1,2,3 stars as that is not one you can normally figure out on your own. The case ones and feedback ones are obvious and I always blocked those before as well. Was disturbed to see that over the 3 months 3 were for LEGO polybags seeing we box every single one of them unlike most that use bubble mailers. Good to know though as you can block any of the users to prevent them from doing it to you again. With that info you can also track to make sure there was not sabotage done by the same person. Very surprised they wound up doing this as it was always anonymous. I would not recommend contacting anyone as that is against policy and might take the feature away but at least now you can prevent yourself from future dealing with that person. 2 Quote
holleman67 Posted January 17, 2015 Posted January 17, 2015 I had someone send me an email outside of eBay for a refund. I keep a 14 return policy really for fluff on my listings as I know most won't follow through I'm that time. She wanted to return something because she "thought" she was spending $100 but she was charged $130 (the listing was for $130 so idk where she got the number from) She said she'd return my item unopened but I opted not to accept the return. The item was delivered 12/11 so we're over a month out. I refused to receive it for the cases that have come through the past few days. I'm holding strong on this and don't want buyers to think they can take advantage of me for some bs reason. Sent from my HTC6525LVW using Brickpicker mobile app 2 Quote
justafrog Posted January 17, 2015 Posted January 17, 2015 It's one of those maddening situations, but they won't remove the feedback for a buyer's opinion on the transaction. Partial refunds are dicey -- they're perfectly appropriate in some cases and in some cases I offer them. At other times, they're nothing more than extortion. I recently got a neutral for refusing one (buyer was told to return for full refund, including shipping back to me, because I could tell she was one of those pros who always asks for money back) and I would have worn a negative from her with pride. Sorry it happened to you, it never does get to where it feels okay or right. 2 Quote
ravenb99 Posted January 17, 2015 Posted January 17, 2015 It's one of those maddening situations, but they won't remove the feedback for a buyer's opinion on the transaction. Partial refunds are dicey -- they're perfectly appropriate in some cases and in some cases I offer them. At other times, they're nothing more than extortion. I recently got a neutral for refusing one (buyer was told to return for full refund, including shipping back to me, because I could tell she was one of those pros who always asks for money back) and I would have worn a negative from her with pride. Sorry it happened to you, it never does get to where it feels okay or right. yeah I called in for 4 transactions about 6 months ago and was on the phone with the agent for 1 hour (as she was bitching about being on the line with me for so long, because for some reason it takes them 15 minutes to review each one on the line). They removed 2 of the 4 which I was happy with and the reason for the 2 not being eligible for removal was the buyer mentioned "seller" in the feedback. In theory they can remove for opinion if you listed a defect and the buyer leaves feedback for that reason you listed. Now if the buyer leaves bad feedback listing the defect but words it as "bad seller item had such and such" even though it was listed because it refers to "seller" they will not remove it at all. They said any feedback involving the word "seller" will never be removed. It's just one of the keywords they are not allowed to adjust. Quote
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