justafrog Posted January 6, 2015 Share Posted January 6, 2015 Ebay looking out for me... Prevented 2 eBay Money Back Guarantee request(s) from being opened too early in the past 2 months I know we can all feel better with that... I'm so jealous. They only protected me from 1. 1 Quote Link to comment Share on other sites More sharing options...
trekgate502 Posted January 6, 2015 Share Posted January 6, 2015 I'm so jealous. They only protected me from 1. I'll see your one and raise you this Automatically set 155 of your detailed seller rating(s) to 5 stars from .... Something Quote Link to comment Share on other sites More sharing options...
Grynn Posted January 7, 2015 Share Posted January 7, 2015 For an older polybag: "I am so unhappy. I let my little boy of 9yrs pick an item to spend his Christmas money on. I should have read the description better, but I didn't. I can not believe you charged $24 for such a small thing of Legos. This looks like it could have come in a happy meal. I am really disappointed. I thought this would be much bigger." Buyer has (279) 100% positive feedback buying and selling, with no apparent Lego history. I offered (against policy) to refund if sent back unopened. We will see what happens. Probably SNAD, right? Quote Link to comment Share on other sites More sharing options...
justafrog Posted January 7, 2015 Share Posted January 7, 2015 For an older polybag: "I am so unhappy. I let my little boy of 9yrs pick an item to spend his Christmas money on. I should have read the description better, but I didn't. I can not believe you charged $24 for such a small thing of Legos. This looks like it could have come in a happy meal. I am really disappointed. I thought this would be much bigger." Buyer has (279) 100% positive feedback buying and selling, with no apparent Lego history. I offered (against policy) to refund if sent back unopened. We will see what happens. Probably SNAD, right? Not if she's honest (some are). Unless you said, "This will be exactly as big as you think $24 of LEGO should be", you didn't mis-describe it. Did she just send you a question, or did a case get opened? Quote Link to comment Share on other sites More sharing options...
Alpinemaps Posted January 7, 2015 Share Posted January 7, 2015 For an older polybag: "I am so unhappy. I let my little boy of 9yrs pick an item to spend his Christmas money on. I should have read the description better, but I didn't. I can not believe you charged $24 for such a small thing of Legos. This looks like it could have come in a happy meal. I am really disappointed. I thought this would be much bigger." Buyer has (279) 100% positive feedback buying and selling, with no apparent Lego history. I offered (against policy) to refund if sent back unopened. We will see what happens. Probably SNAD, right? On the one side, she admitted she didn't read the description well. On the other hand - it's a polybag. And yes, it now sucks that you're probably out the $24, and it's probably opened. If it isn't opened, I'd say just refund her her money (but she pays for shipping back to you). If it is opened...well, it's a polybag. I'm guessing you didn't pay much for it to begin with so it's a cost of doing business. Quote Link to comment Share on other sites More sharing options...
trekgate502 Posted January 7, 2015 Share Posted January 7, 2015 For an older polybag: "I am so unhappy. I let my little boy of 9yrs pick an item to spend his Christmas money on. I should have read the description better, but I didn't. I can not believe you charged $24 for such a small thing of Legos. This looks like it could have come in a happy meal. I am really disappointed. I thought this would be much bigger." Buyer has (279) 100% positive feedback buying and selling, with no apparent Lego history. I offered (against policy) to refund if sent back unopened. We will see what happens. Probably SNAD, right? I am so sorry. I do not like buyers like that at all. Refund them what they want to keep them happy and then block them from buying as soon as you get positive feedback. Quote Link to comment Share on other sites More sharing options...
justafrog Posted January 7, 2015 Share Posted January 7, 2015 On the one side, she admitted she didn't read the description well. On the other hand - it's a polybag. And yes, it now sucks that you're probably out the $24, and it's probably opened. If it isn't opened, I'd say just refund her her money (but she pays for shipping back to you). If it is opened...well, it's a polybag. I'm guessing you didn't pay much for it to begin with so it's a cost of doing business. If he has a no returns policy (or if anyone has a no returns unless unopened/unused policy), he can fight this and probably win with eBay. Once she opens a case (if she does) or requests a return (if she does) through eBay's system, he'll have a defect on his rating, no matter what else happens, and only one defect on his rating for this transaction, no matter what else happens. The dangerous part will be the case escalation if he decides to fight the return of an opened product (if it's open) - at that point, if eBay decides in the buyer's favor, he'll also get a ding on cases closed against him. For $24 I'd probably take it back opened or not. A portion of the value might be recouped by selling it used at that point, if it's complete and still in good condition. And yes, these are among the really maddening ones - clueless buyer, apparently never heard of the concept of collectible items going up in value, it does make any seller want to punch a wall. Quote Link to comment Share on other sites More sharing options...
hxckid88 Posted January 7, 2015 Share Posted January 7, 2015 If he has a no returns policy (or if anyone has a no returns unless unopened/unused policy), he can fight this and probably win with eBay. Once she opens a case (if she does) or requests a return (if she does) through eBay's system, he'll have a defect on his rating, no matter what else happens, and only one defect on his rating for this transaction, no matter what else happens. The dangerous part will be the case escalation if he decides to fight the return of an opened product (if it's open) - at that point, if eBay decides in the buyer's favor, he'll also get a ding on cases closed against him. For $24 I'd probably take it back opened or not. A portion of the value might be recouped by selling it used at that point, if it's complete and still in good condition. And yes, these are among the really maddening ones - clueless buyer, apparently never heard of the concept of collectible items going up in value, it does make any seller want to punch a wall. punch a wall?!?! How about their face. So you are saying that if a buyer opens a return request then retracts it it still counts as a defect? Sent from my SAMSUNG-SGH-I747 using Brickpicker mobile app Quote Link to comment Share on other sites More sharing options...
jdmpartz Posted January 7, 2015 Share Posted January 7, 2015 (edited) For $24..refund them in full, Let them keep it. This avoids any negative or open case. Most importantly, block them. Edited January 7, 2015 by jdmpartz Quote Link to comment Share on other sites More sharing options...
justafrog Posted January 7, 2015 Share Posted January 7, 2015 punch a wall?!?! How about their face. So you are saying that if a buyer opens a return request then retracts it it still counts as a defect? Sent from my SAMSUNG-SGH-I747 using Brickpicker mobile app They change it from time to time but right now defects are given for the reasons below (and a link so you can see the whole performance standard page re defects etc.). The language tells the tale: you get a defect for a return INITIATED or a case OPENED (for SNAD or INR) -- what happens after that won't remove the defect, even if the buyer changes his/her mind or says, "Oh, hey, it just got here in the mail, thanks!" Only one defect per transaction counts - if the buyer opens a SNAD (defect), then initiates a return (defect), then leaves negative feedback (defect), that's still only one defect. Transaction defect rate requirements The transaction defect rate is the percentage of your transactions that have one or more of the following defects: Detailed seller rating of 1, 2 or 3 for item as described Detailed seller rating of 1 for shipping time Negative or neutral feedback A return initiated for a reason that indicates the item was not as described An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described Seller-initiated transaction cancellation http://pages.ebay.com/help/policies/seller-non-performance.html 1 Quote Link to comment Share on other sites More sharing options...
Alpinemaps Posted January 7, 2015 Share Posted January 7, 2015 If he has a no returns policy (or if anyone has a no returns unless unopened/unused policy), he can fight this and probably win with eBay. Once she opens a case (if she does) or requests a return (if she does) through eBay's system, he'll have a defect on his rating, no matter what else happens, and only one defect on his rating for this transaction, no matter what else happens. The dangerous part will be the case escalation if he decides to fight the return of an opened product (if it's open) - at that point, if eBay decides in the buyer's favor, he'll also get a ding on cases closed against him. For $24 I'd probably take it back opened or not. A portion of the value might be recouped by selling it used at that point, if it's complete and still in good condition. And yes, these are among the really maddening ones - clueless buyer, apparently never heard of the concept of collectible items going up in value, it does make any seller want to punch a wall. I agree. When I was in map sales, it was always the people that wanted the $500 map that needed their hand held, and were the most madding. Someone buying the $15,000 worth of maps required very little help at all. Bottom line - it's the amount of effort to recoup. Since we don't know what the buy-in was on that poly (I'm assuming just a couple dollars), I'd just refund, and try to sell again too. Quote Link to comment Share on other sites More sharing options...
Ciglione Posted January 7, 2015 Share Posted January 7, 2015 For an older polybag: "I am so unhappy. I let my little boy of 9yrs pick an item to spend his Christmas money on. I should have read the description better, but I didn't. I can not believe you charged $24 for such a small thing of Legos. This looks like it could have come in a happy meal. I am really disappointed. I thought this would be much bigger." Buyer has (279) 100% positive feedback buying and selling, with no apparent Lego history. I offered (against policy) to refund if sent back unopened. We will see what happens. Probably SNAD, right? Just send the money back and let the kid keep the poly. Will ease your QFLL heart and you will sleep better. Anyone notice a downfall of sales the last week? I did not sell squad anymore. And I get crazy of all these undercutters who sell their sets almost for free. Quote Link to comment Share on other sites More sharing options...
mscheaf Posted January 7, 2015 Share Posted January 7, 2015 Just send the money back and let the kid keep the poly. Will ease your QFLL heart and you will sleep better. Anyone notice a downfall of sales the last week? I did not sell squad anymore. And I get crazy of all these undercutters who sell their sets almost for free. I haven't had a sale this year yet. Undercutters are driving me insane as well. I guess the new thing is to spend all your time and effort to make 1 dollar or less on a flip. Quote Link to comment Share on other sites More sharing options...
Brickshopper Posted January 7, 2015 Share Posted January 7, 2015 Just send the money back and let the kid keep the poly. Will ease your QFLL heart and you will sleep better. Anyone notice a downfall of sales the last week? I did not sell squad anymore. And I get crazy of all these undercutters who sell their sets almost for free. have a backbone dont refund and let the buyer keep the item free when you delivered exactly as described and they re the ones who admittedly made a mistake...I agree a return for refund if it is unopened but all the people who are scared and give full and partial refunds for the slightest issue make buyers even more entitled and demanding in the long run...And you can still easily get a defect and or negative feedback even after refunding and you will be out the money the item and get a penalty...Horrible advice IMO 2 Quote Link to comment Share on other sites More sharing options...
Undercover Boss Posted January 8, 2015 Share Posted January 8, 2015 There are many more buyers than sellers, so I would hold out and not give in to this type of scam Quote Link to comment Share on other sites More sharing options...
sroster Posted January 16, 2015 Share Posted January 16, 2015 I am so annoyed right now. That @$$clown tool who complained about the "stained breasts" of his jenna jameson bobblehead left me a negative feedback ruining my 100%. For a piece of garbage small potatoes item. This negative feedback was given AFTER he received 2 bonus items (he paid for 1 I sent him 3) AND I refunded him $10 for the 30 he paid. He accepted this refund, then waited a couple of weeks and left me a negative feedback. Is ebay going to remove this if I call? Unbelievable. Quote Link to comment Share on other sites More sharing options...
KShine Posted January 16, 2015 Share Posted January 16, 2015 (edited) I am so annoyed right now. That @$$clown tool who complained about the "stained breasts" of his jenna jameson bobblehead left me a negative feedback ruining my 100%. For a piece of garbage small potatoes item. This negative feedback was given AFTER he received 2 bonus items (he paid for 1 I sent him 3) AND I refunded him $10 for the 30 he paid. He accepted this refund, then waited a couple of weeks and left me a negative feedback. Is ebay going to remove this if I call? Unbelievable. What is the exact wording of the feedback? Did he ever mention the potential of leaving negative feedback in any ebay messages? Edited January 16, 2015 by KShine Quote Link to comment Share on other sites More sharing options...
sroster Posted January 16, 2015 Share Posted January 16, 2015 What is the exact wording of the feedback? Did he ever mention the potential of leaving negative feedback in any ebay messages? The item was stained from the top covering (exact wording) I don't believe he ever threatened with negative feedback no. I did ask him to provide pictures of these alleged stains however he never did. This guy has 482 positives, 100% positive. I can't believe it. Quote Link to comment Share on other sites More sharing options...
KShine Posted January 16, 2015 Share Posted January 16, 2015 The item was stained from the top covering (exact wording) I don't believe he ever threatened with negative feedback no. I did ask him to provide pictures of these alleged stains however he never did. This guy has 482 positives, 100% positive. I can't believe it. It doesn't sound removable. Someone can buy a LEGO set of a house, and leave a negative feedback stating that it was just a toy, and that there's no way that their family is gonna fit in the house. 1 Quote Link to comment Share on other sites More sharing options...
sroster Posted January 16, 2015 Share Posted January 16, 2015 Well should I wait until I call ebay and try to get it removed before I leave him his negative feedback? This is the worst part of ebay IMO. Quote Link to comment Share on other sites More sharing options...
KShine Posted January 16, 2015 Share Posted January 16, 2015 (edited) Well should I wait until I call ebay and try to get it removed before I leave him his negative feedback? This is the worst part of ebay IMO. You're not allowed to leave a neg for a buyer. A pos, with a neg comment is removable, and could also hurt your account. You can try calling ebay (but it likely won't help), you can send a feedback revision request to the buyer, and you can leave a response to his feedback. Negatives will happen (nothing you can do to stop that), but your response will be seen by anyone who cares about the negative (so think carefully before you enter the response). Edited January 16, 2015 by KShine 1 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted January 16, 2015 Share Posted January 16, 2015 I am so annoyed right now. That @$$clown tool who complained about the "stained breasts" of his jenna jameson bobblehead left me a negative feedback ruining my 100%. For a piece of garbage small potatoes item. This negative feedback was given AFTER he received 2 bonus items (he paid for 1 I sent him 3) AND I refunded him $10 for the 30 he paid. He accepted this refund, then waited a couple of weeks and left me a negative feedback. Is ebay going to remove this if I call? Unbelievable. I would call them and let them know you settled the claim, but he still left negative feedback. 1 Quote Link to comment Share on other sites More sharing options...
sroster Posted January 16, 2015 Share Posted January 16, 2015 You're not allowed to leave a neg for a buyer. Wait a minute, you can't leave negative feedback for a buyer? I have never tried before but that is crazy. They really do have free reign to be as big of a jerk and negative feedback people out of spite then with no fear of any blowback. That is stupid. Probably are some guys that like to buy cheap things from people and screw up their 100% feedback just to be jerks. Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted January 16, 2015 Share Posted January 16, 2015 Don't leave a negative for your buyer . You will only hurt your business in the process . Buyers are allowed to leave negatives even if you refunded in full and let them keep the item. That's the way it goes unfortunately . You can try to contact the buyer and ask for a removal or leave a professional but brief reply to his feedback . 1 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted January 16, 2015 Share Posted January 16, 2015 I've only had a couple negatives in the past. I was always cordial and apologetic in the response, but both times the buyer never contacted me beforehand or responded to any messages I sent them afterward. Jerks being jerks, and one had his own LEGO business going, so he probably habitually left negatives for competition. Just make sure you add the buyer to your blocked list when you're done. Quote Link to comment Share on other sites More sharing options...
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