Are fruitcakes running rampant on eBay lately? Selling, buying, listing, feedback, etc...

[MoHu]

1 hour ago, trstnkn said:

Thanks for the help.  My PO is quite reliable, so I had one of the employees look at it.  She went ahead and assigned a weight to the tracking scan.  As a result, she said there is no way it would come back to me for weight issues.  

Amazing how hit/miss eBay CS is.  I think they just make stuff up.

You could have let the case run its course.  If the seller doesnt respond you escalate it to eBay BS...i mean CS.  If the seller hadnt responded they probably would have let you keep the set and refunded you. 

I bought a Sydney Opera House and i was posted a few cables.  Had no replies from seller so started a case and the seller still hadnt responded.  Eventually ebay refunded me and didnt ask me to return the cables.  Will eventually drop them the cables at the recycling place as i have no idea what they are for.

[Migration]

Amazing how hit/miss eBay CS is.  I think they just make stuff up.

You should deal with A mazon S eller S upport sometime.

[Salimr]

Just affix the label they gave you and drop it off. Don't pay for additional shipping. If the carrier rejects the shipment and it comes back to you, initiate a Paypal dispute. If the carrier accepts the shipment and later demands more postage from the receiver, you're in the clear. 
And if the box they gave you can still physically work for shipment, send it back in that. Only if that won't physically work would I bother packing in a new box.

If you can just write return to sender on the damaged box if it's unopened. The original sender will be charged when they pick up the item from the post office.
I had this happen as I sent something that was damaged in the mail. The person just write return to sender as that is what the post office told me to do. They said if it was priority I would not even have to pay return shipping (but I have never tried that) since it was ground I had to pay the $20 dollars when it was delivered back to me.

[oneknightr]

http://www.ebay.com/itm/NEW-LEGO-Minifigure-SERIES-10-HOT-PACK-Guaranteed-EITHER-Mr-Gold-OR-Medusa-/122255574390?hash=item1c77000576:g:Ie8AAOSw8d9Utyks

" *NEW* LEGO Minifigure SERIES 10 - HOT PACK Guaranteed EITHER Mr. Gold OR Medusa " $45

These auctions always make me laugh. Buyer can't file a SNAD, right? LOL 

Edited January 24, 2017 by oneknightr

[Emvisawthatswho]

Item sent with tracking in December to Florida from CT. Showing in transit. Buyer claims non-delivery. Do I just refund and move on? It was $24.00. or ask eBay to step in? I think it's lost. Shocking from the USPS I know.

[lego rules]

1 minute ago, Emvisawthatswho said:

Item sent with tracking in December to Florida from CT. Showing in transit. Buyer claims non-delivery. Do I just refund and move on? It was $24.00. or ask eBay to step in? I think it's lost. Shocking from the USPS I know.

Does it not make sense to call USPS if there is tracking info?

[Emvisawthatswho]

I tried that. They don't have an answer .

[fuzzy_bricks]

8 minutes ago, Emvisawthatswho said:

I tried that. They don't have an answer .

Have you tried signing up for email updates?  This has helped some people in the past.

[Alpinemaps]

Just now, fuzzy_bricks said:

Have you tried signing up for email updates?  This has helped some people in the past.

Came here to say that.  If you sign up for updates, sometimes that will "shake" a package loose, and it will start moving again.  In the past, I've encouraged my buyer to do that (by giving them the link to do so), as well as doing it myself.  At least for me, I've had 100% success when doing that.  Buyer is happy when they see the package is moving again.  Warn them that it may take up to 48 hours for something to start showing, though.

[Jackson]

17 minutes ago, Emvisawthatswho said:

Item sent with tracking in December to Florida from CT. Showing in transit. Buyer claims non-delivery. Do I just refund and move on? It was $24.00. or ask eBay to step in? I think it's lost. Shocking from the USPS I know.

Did you try opening a case on usps.com? That has helped me sometimes.

[Emvisawthatswho]

Did you try opening a case on usps.com? That has helped me sometimes.

Just did that, thanks

[Phil B]

Need some assistance. First of my two 71006 Simpsons House purchases from EBay last week arrived today. Nicely packed, from experienced seller (18k+ feedback, but deals in photo equipment typically). Was listed as "Sold for parts" and "what you see is what you get". I did a thorough inspection of the pictures and even kept a list of all components I had a visual confirmation that they were there.

Noticed a hinge plate being broken off, and a 1x1 round tile split in half in the middle of the house. As I tried getting the part off, I noticed I couldn't remove it. Turns out some parts of the house (a few corners plus a few top rims of bricks) have been Kragled. Plus (to my dismay) the entire roof of the house and the garage. See pictures below.

What should I do? Ask for a further discount (and how much? $50?). File a SNAD? I have re-read the listing and apart from "Sold as-is for parts" there is no mention of glued parts. Help!?

[AirborneAFOL]

Is there some "buyer, payment, immediately cancel" scam going on I'm not aware of?

I've had 3 instances of it in the past week. They buy/pay, then message a minute later saying "oops, [some stupid excuse], i need to cancel".

I havent had 3 in the past year combined, so seems a bit odd...

[Phil B]

3 minutes ago, AirborneAFOL said:

Is there some "buyer, payment, immediately cancel" scam going on I'm not aware of?

I've had 3 instances of it in the past week. They buy/pay, then message a minute later saying "oops, [some stupid excuse], i need to cancel".

I havent had 3 in the past year combined, so seems a bit odd...

They are trying the "death by a thousand cuts" because you will be out the $0.30 Paypal fee for every cancellation

[AirborneAFOL]

They are trying the "death by a thousand cuts" because you will be out the $0.30 Paypal fee for every cancellation

Whoa! Is it a flat $0.30 paypal fee, or does paypal keep the 3% fee from the original transaction?

If it's the latter, I'm out a helluva lot more than $0.30 on 2 of these 3 cancellations...

[Phil B]

Whoa! Is it a flat $0.30 paypal fee, or does paypal keep the 3% fee from the original transaction?

If it's the latter, I'm out a helluva lot more than $0.30 on 2 of these 3 cancellations...

My experience is that paypal refunds the entire fee minus $0.30. At least when you, as a seller, cancel the transaction (Had a few "my address is wrong" scams over the holidays where I just cancelled the order with the request to reorder with the correct address, which of course never happened).

[Phil B]

6 hours ago, Phil B said:

Need some assistance. First of my two 71006 Simpsons House purchases from EBay last week arrived today. Nicely packed, from experienced seller (18k+ feedback, but deals in photo equipment typically). Was listed as "Sold for parts" and "what you see is what you get". I did a thorough inspection of the pictures and even kept a list of all components I had a visual confirmation that they were there.

Noticed a hinge plate being broken off, and a 1x1 round tile split in half in the middle of the house. As I tried getting the part off, I noticed I couldn't remove it. Turns out some parts of the house (a few corners plus a few top rims of bricks) have been Kragled. Plus (to my dismay) the entire roof of the house and the garage. See pictures below.

What should I do? Ask for a further discount (and how much? $50?). File a SNAD? I have re-read the listing and apart from "Sold as-is for parts" there is no mention of glued parts. Help!?

 

Perhaps being a little impatient here, but anyone any suggestions on what I should do?

[thebrickdad]

I would contact the buyer, request a return for a refund and offer to pay for the return postage.

That way he gets his fees back and isn't out of pocket as it was unfortunately sold as is.

You get most of your money back and move on.

[Phil B]

6 minutes ago, thebrickdad said:

I would contact the buyer, request a return for a refund and offer to pay for the return postage.

That way he gets his fees back and isn't out of pocket as it was unfortunately sold as is.

You get most of your money back and move on.

Thanks Brickdad. But I don't think that's fair. Offering something as is based on pictures, with a major defect not showing on pictures, would be SNAD in my book. It's like posting a lot of 2x4 bricks with all bricks pictured from the "good" side, but having a large hole drilled in the not pictured side. You can "as is" that as much as you want as a seller, but it should have been disclosed. Wouldn't you agree?

[Guest TabbyBoy]

12 minutes ago, Phil B said:

Perhaps being a little impatient here, but anyone any suggestions on what I should do?

First of all contact the buyer and politely request a FULL refund as you've clearly been mislead. Something glued together is useless as parts and the seller did state "for parts" in the listing.

Failing that, I would open a SNAD case straight away as anything glued together CANNOT be use as parts even though it's sold as-is. Something glued together isn't "parts" in my book.

To be honest, I really can't be bothered to buy used LEGO off eBay, it's just too much hassle sorting it all and cleaning it. I've only ever bought new items off eBay and will continue to do so. Call me a snob but, I don't have the time for hassle and I hate disappointment.

[Phil B]

2 minutes ago, TabbyBoy said:

First of all contact the buyer and politely request a FULL refund as you've clearly been mislead. Something glued together is useless as parts and the seller did state "for parts" in the listing.

Failing that, I would open a SNAD case straight away as anything glued together CANNOT be use as parts even though it's sold as-is. Something glued together isn't "parts" in my book.

Thanks Tabby. Ideally I'd like compensation for the parts that are useless due to gluing versus sending the entire thing back as a full refund. A large part of the set is fine, and I have already made purchases based on a picture inspection to complement the set. Do you think a request for a partial refund (i.e. 50% of the price) would stand any chance?

[Guest TabbyBoy]

36 minutes ago, Phil B said:

Thanks Tabby. Ideally I'd like compensation for the parts that are useless due to gluing versus sending the entire thing back as a full refund. A large part of the set is fine, and I have already made purchases based on a picture inspection to complement the set. Do you think a request for a partial refund (i.e. 50% of the price) would stand any chance?

It won't hurt to ask ;-)

[KShine]

2 hours ago, Phil B said:

Perhaps being a little impatient here, but anyone any suggestions on what I should do?

Open a return request (not as described). While it is a gray area in reality (they mentioned as-is), you will still certainly win the request. 

I usually base my request on "would I have paid x for the listing with the full knowledge of its condition?" I will usually suggest the option of a partial refund that would bring the total to a fair amount that I would have willingly paid (had I known of the issues). Also, with as-is listings (which tend to be red flags) - I always inquire specific additional info (are the minifigs all cracked/damaged, any other specific significant issues, etc). This way, if there are more issues - they have already stated that there weren't (making negotiations much easier).

Of course if my $50 purchase is only worth $500 (when I thought it was worth $1,000), I just keep my mouth shut - otherwise, I am being an ass.

Edited January 26, 2017 by KShine

[Phil B]

11 minutes ago, KShine said:

Open a return request (not as described). While it is a gray area in reality (they mentioned as-is), you will still certainly win the request. 

I usually base my request on "would I have paid x for the listing with the full knowledge of its condition?" I will usually suggest the option of a partial refund that would bring the total to a fair amount that I would have willingly paid (had I known of the issues). Also, with as-is listings (which tend to be red flags) - I always inquire specific additional info (are the minifigs all cracked/damaged, any other specific significant issues, etc). This way, if there are more issues - they have already stated that there weren't (making negotiations much easier).

Of course if my $50 purchase is only worth $500 (when I thought it was worth $1,000), I just keep my mouth shut - otherwise, I am being an ass.

Bought this lot for $125 shipped, but also bought another lot with significantly less parts for $75 shipped. So I think dropping the price by $50 or so would be fair - I have proposed this to the seller.

[scuttfarkas]

2 hours ago, Phil B said:

Thanks Brickdad. But I don't think that's fair. Offering something as is based on pictures, with a major defect not showing on pictures, would be SNAD in my book. It's like posting a lot of 2x4 bricks with all bricks pictured from the "good" side, but having a large hole drilled in the not pictured side. You can "as is" that as much as you want as a seller, but it should have been disclosed. Wouldn't you agree?

Yes. That's something that just about ANYONE with some sense would disclose in a "as is", bulk Lot.  Not saying he's being malicious.....as he might not have known, OR (and this is something Brick Fans need to realize) he might not have understood the importance of NOT having glued pieces...but I think you'd be within your buyer rights to voice your displeasure and have the guy work with you to satisfy you.