msdontplay01 Posted December 28, 2015 Share Posted December 28, 2015 1 hour ago, stephen_rockefeller said: Im not saying this isn't a scam but sellers can easily become jaded by ebay. Hmmm, just curious Stephen_Rockefeller, what would you do if you sold a $155 Lego set and you were in this situation? This has nothing to do with being jaded; this is about trying to understand and substantiate this buyer's unbelievable claim. If this really happened they way they claim, I need to get the facts to make sure it doesn't happen again. Anyway, I'll let you all know how this turns out. The buyer filed this "item not described case" on 19 Dec. Needless to say I haven't heard anything else from them since I responded that day stating that I would not be refunding until they either returned the item (rat feces not required) or provided some documentation of their claim. 2 Quote Link to comment Share on other sites More sharing options...
California92563 Posted December 28, 2015 Share Posted December 28, 2015 (edited) 27 minutes ago, msdontplay01 said: Hmmm, just curious Stephen_Rockefeller, what would you do if you sold a $155 Lego set and you were in this situation? This has nothing to do with being jaded; this is about trying to understand and substantiate this buyer's unbelievable claim. If this really happened they way they claim, I need to get the facts to make sure it doesn't happen again. Anyway, I'll let you all know how this turns out. The buyer filed this "item not described case" on 19 Dec. Needless to say I haven't heard anything else from them since I responded that day stating that I would not be refunding until they either returned the item (rat feces not required) or provided some documentation of their claim. Imagine if he sent you back a package with nothing but rat feces Edited December 28, 2015 by California92563 1 Quote Link to comment Share on other sites More sharing options...
KShine Posted December 28, 2015 Share Posted December 28, 2015 1 hour ago, msdontplay01 said: Fellow Brickpickers, check out this crazy transaction with an eBay buyer. A customer bought a case of action figures (brand new sealed case, each character individually wrapped) for $155, free shipping. The package was delivered to the customer in Hawaii on Sat Dec 18. I get a return request stating "Aloha, I just received my item yesterday and we found rat feces all over the inside of the box. It looks like a rat had eaten through the cardboard box and gotten inside there was a hole on the outside it smelled of feces and urine my kids were taken to the hospital and the item was removed from our home. If I could please get an immediate refund so that I may purchase my children a present seeing as this one present that they wanted was taken from our home by the animal control here and the local police. Please respond as soon as possible". This story is extremely doubtful (for so many reasons) - I definitely smell a rat. 6 Quote Link to comment Share on other sites More sharing options...
Migration Posted December 28, 2015 Share Posted December 28, 2015 13 hours ago, msdontplay01 said: Fellow Brickpickers, check out this crazy transaction with an eBay buyer. A customer bought a case of action figures (brand new sealed case, each character individually wrapped) for $155, free shipping. The package was delivered to the customer in Hawaii on Sat Dec 18. I get a return request stating "Aloha, I just received my item yesterday and we found rat feces all over the inside of the box. It looks like a rat had eaten through the cardboard box and gotten inside there was a hole on the outside it smelled of feces and urine my kids were taken to the hospital and the item was removed from our home. If I could please get an immediate refund so that I may purchase my children a present seeing as this one present that they wanted was taken from our home by the animal control here and the local police. Please respond as soon as possible".I authorized the return and let them know I was willing to offer a refund once the item was returned. If they were unable to return as already mentioned I needed some documentation from Animal Control, the Police report, or some pics in order to make a case in filing a claim/investigation with the Post Office.The customer replied back stating "I won't release my daughters medical record. If you call the the Molokai police department they will tell you that they do not release police reports here on island it needs to be done on Maui which is another island. I do not have any pictures as this happened all too fast and my daughters health and safety were more important". I never asked this customer for medical records. Since they say the package was disposed of and have nothing to return, I simply want to see some evidence they received a rat-infested package. Their story is hard to believe and since they claim they cannot return the package and will not provide any documentation, I told them they will have to wait and see how this case plays out with eBay. I already called eBay and they stated "No return, no refund". I'm not sure if this buyer looked at my feedback or history with eBay but I am a top rated seller, have excellent feedback, and know hot to sell online. Due to my 10 years of selling experience on eBay, I do not give in to scammers. My guess is that you will win the case but eBay will refund them anyway. Quote Link to comment Share on other sites More sharing options...
stephen_rockefeller Posted December 28, 2015 Share Posted December 28, 2015 Why do some sellers discriminate against buyers with little or no feedback? I see it alot and its a waste of time putting that in your listings since it's not enforceable. Some sellers need to step off their high horse. Quote Link to comment Share on other sites More sharing options...
minicoopers11 Posted December 28, 2015 Share Posted December 28, 2015 (edited) 1 hour ago, stephen_rockefeller said: Why do some sellers discriminate against buyers with little or no feedback? I see it alot and its a waste of time putting that in your listings since it's not enforceable. Some sellers need to step off their high horse. This baffles me. If I imposed that restriction....if that was enforceable or if buyers paid attention and didn't buy because of that...I would have lost ALOT of sales. If other sellers really don't want the sale, I'll take it, but....why?! Edited December 28, 2015 by minicoopers11 2 Quote Link to comment Share on other sites More sharing options...
Alpinemaps Posted December 28, 2015 Share Posted December 28, 2015 Fear. Just like selling with GSP. As long as I see that I'm covered I'll take the sale. So far, I've never been burned on a 0 feedback purchase (knock on wood). The only issue I had was someone stealing someone else's account, but that person had plenty of feedback and eBay was giving me protection. 2 Quote Link to comment Share on other sites More sharing options...
KShine Posted December 28, 2015 Share Posted December 28, 2015 (edited) The odds of having issues/headaches with a 0 feedback buyer is simply higher. More non-payers, scams, address issues, unfamiliar with feedback (they might leave a 3 star, thinking that's good). Also, being new - they will generally be more antsy about a transaction, finding lots of concerns that don't even exist. Of course, the impact is minimal (and I wouldn't look to avoid them) - but given a choice, who wouldn't prefer an experienced buyer, with a great track record. Edited December 28, 2015 by KShine Quote Link to comment Share on other sites More sharing options...
dcdfan Posted December 28, 2015 Share Posted December 28, 2015 I love the inexperienced buyers. They tend to not always sort by price... 2 Quote Link to comment Share on other sites More sharing options...
halokiti Posted December 29, 2015 Share Posted December 29, 2015 Update to my Elves package, it is finally at the Post Office on the island waiting for coco puffs to pick it up. Took about 15 days to get there and that package went all over. I forgot to stick it to the lady by telling her that I also live on an island. In re: Rats in Hawaii, did you ask them if they contracted hanta virus? I once drove my hypochondriac co-worker nuts by convincing him he had it after seeing mice/rat feces.. Quote Link to comment Share on other sites More sharing options...
Grynn Posted December 29, 2015 Share Posted December 29, 2015 Not a complaint about other eBay members this time, just a tidbit for those who feel uncertain or intimidated at the prospect of pushing eBay CS around a bit when necessary: I had a seller defect due to shipping time on an item that took like two weeks to arrive... no complaint from buyer, in fact they had left positive feedback and I never thought twice about it. Called eBay CS when I found the defect, though, and had to be transferred three different times, verifying my info and explaining to some degree the issue each time, before I finally got someone who could theoretically help ("escalations" department seems the general go-to when you need more than the typical BS responses). As he investigated the sale date, date the label was printed, and date first scanned, he started right in on the canned response about verified tracking scans and handling times that amounts to "sorry, tough luck, not going to provide any service to you". I flat out interrupted him and said "Let me point out that I live in Texas, and the first tracking scan for this item was several days after the sale... in San Francisco. The buyer lives in New York.. There's no way you can hold me responsible for a delay due to USPS mis-routing the package." After several seconds of silence, his tone of voice totally changed and he went with "OK, it looks like we are going to be able to remove this defect for you..." along with the in depth explanation of how that process works. It is often a simple battle of wills... but technique goes a long way, too. 4 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted December 29, 2015 Share Posted December 29, 2015 Not a complaint about other eBay members this time, just a tidbit for those who feel uncertain or intimidated at the prospect of pushing eBay CS around a bit when necessary: I had a seller defect due to shipping time on an item that took like two weeks to arrive... no complaint from buyer, in fact they had left positive feedback and I never thought twice about it. Called eBay CS when I found the defect, though, and had to be transferred three different times, verifying my info and explaining to some degree the issue each time, before I finally got someone who could theoretically help ("escalations" department seems the general go-to when you need more than the typical BS responses). As he investigated the sale date, date the label was printed, and date first scanned, he started right in on the canned response about verified tracking scans and handling times that amounts to "sorry, tough luck, not going to provide any service to you". I flat out interrupted him and said "Let me point out that I live in Texas, and the first tracking scan for this item was several days after the sale... in San Francisco. The buyer lives in New York.. There's no way you can hold me responsible for a delay due to USPS mis-routing the package." After several seconds of silence, his tone of voice totally changed and he went with "OK, it looks like we are going to be able to remove this defect for you..." along with the in depth explanation of how that process works. It is often a simple battle of wills... but technique goes a long way, too. It's just a shame the CS rep probably doesn't have a Texas, San Francisco or New York to relate to... 2 Quote Link to comment Share on other sites More sharing options...
halokiti Posted December 31, 2015 Share Posted December 31, 2015 Update 2 to Elves package, left me negative feedback. Money is still being held on Paypal. Will be calling ebay to do something since the package was sent out next business day from purchase What a PITA. Quote Link to comment Share on other sites More sharing options...
inversion Posted January 2, 2016 Share Posted January 2, 2016 I must laugh at these ebay listings. Just one of them. http://www.ebay.co.uk/itm/LEGO-75827-Ghostbusters-Firehouse-Headquarters-NO-MINIFIGURES-BNIB/321963967915?_trksid=p2045573.c100034.m2102&_trkparms=aid%3D555012%26algo%3DPW.MBE%26ao%3D2%26asc%3D20140107092241%26meid%3D475f9509654946f5a92421c034a98ab0%26pid%3D100034%26rk%3D2%26rkt%3D4%26mehot%3Dlo%26sd%3D281874520927 "Condition: New: A brand-new, unused, unopened and undamaged item." "Please note there are NO MINIFIGURE OR THERE ACCESSORIES AT ALL IN THIS SET.ALL BEEN CAREFULLY REMOVED." "Includes 9 minifigures: Peter Venkman, Raymond Stantz, Egon Spengler, Winston Zeddemore, Janine Melnitz, Dana Barrett, Louis Tully, Zombie Driver and Library Ghost." Quote Link to comment Share on other sites More sharing options...
Huskers1236 Posted January 2, 2016 Share Posted January 2, 2016 That listing is begging for a SNAD. Quote Link to comment Share on other sites More sharing options...
stephen_rockefeller Posted January 2, 2016 Share Posted January 2, 2016 The crazy thing is that the idiot seller has 100% feedback. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted January 2, 2016 Share Posted January 2, 2016 46 minutes ago, inversion said: I must laugh at these ebay listings. Just one of them. http://www.ebay.co.uk/itm/LEGO-75827-Ghostbusters-Firehouse-Headquarters-NO-MINIFIGURES-BNIB/321963967915?_trksid=p2045573.c100034.m2102&_trkparms=aid%3D555012%26algo%3DPW.MBE%26ao%3D2%26asc%3D20140107092241%26meid%3D475f9509654946f5a92421c034a98ab0%26pid%3D100034%26rk%3D2%26rkt%3D4%26mehot%3Dlo%26sd%3D281874520927 "Condition: New: A brand-new, unused, unopened and undamaged item." "Please note there are NO MINIFIGURE OR THERE ACCESSORIES AT ALL IN THIS SET.ALL BEEN CAREFULLY REMOVED." "Includes 9 minifigures: Peter Venkman, Raymond Stantz, Egon Spengler, Winston Zeddemore, Janine Melnitz, Dana Barrett, Louis Tully, Zombie Driver and Library Ghost." 2 sold today. I need to rethink my strategy for selling on eBay 2 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted January 2, 2016 Share Posted January 2, 2016 Sold 2 x sealed Series 11 minifigures this morning. I received a buyer's note stating to mark the package "FRAGILE"??? 3 Quote Link to comment Share on other sites More sharing options...
Grynn Posted January 2, 2016 Share Posted January 2, 2016 13 minutes ago, exciter1 said: Sold 2 x sealed Series 11 minifigures this morning. I received a buyer's note stating to mark the package "FRAGILE"??? Minifigs are people too. Their feelings are often quite fragile... 4 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted January 2, 2016 Share Posted January 2, 2016 (edited) 15 minutes ago, exciter1 said: Sold 2 x sealed Series 11 minifigures this morning. I received a buyer's note stating to mark the package "FRAGILE"??? Wait 'til they find out about series 14! They're gonna want them double bubble wrapped & shipped in a box! Edited January 2, 2016 by dcdfan 2 Quote Link to comment Share on other sites More sharing options...
stephen_rockefeller Posted January 2, 2016 Share Posted January 2, 2016 Frageelay! 4 Quote Link to comment Share on other sites More sharing options...
exciter1 Posted January 2, 2016 Share Posted January 2, 2016 Frageelay! I'll have to put a tilde above the "e". Quote Link to comment Share on other sites More sharing options...
dmc Posted January 7, 2016 Share Posted January 7, 2016 Today I got a nasty message from someone who I had blocked after he sent a lowball offer on an item for which I did not even have a make an offer option. He ended up creating a new account so he could buy the item from me. He was angry that I blocked him and gloating about getting around the block. I get multiple, "Will you take a tiny fraction of what is already the best price on ebay for your item?" messages a week. How do you guys deal with these? Thanks for any suggestions. Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted January 7, 2016 Share Posted January 7, 2016 10 minutes ago, dmc said: Today I got a nasty message from someone who I had blocked after he sent a lowball offer on an item for which I did not even have a make an offer option. He ended up creating a new account so he could buy the item from me. He was angry that I blocked him and gloating about getting around the block. I get multiple, "Will you take a tiny fraction of what is already the best price on ebay for your item?" messages a week. How do you guys deal with these? Thanks for any suggestions. Call eBay and report the user 5 Quote Link to comment Share on other sites More sharing options...
fuzzy_bricks Posted January 7, 2016 Share Posted January 7, 2016 11 minutes ago, dmc said: Today I got a nasty message from someone who I had blocked after he sent a lowball offer on an item for which I did not even have a make an offer option. He ended up creating a new account so he could buy the item from me. He was angry that I blocked him and gloating about getting around the block. I get multiple, "Will you take a tiny fraction of what is already the best price on ebay for your item?" messages a week. How do you guys deal with these? Thanks for any suggestions. You should probably report that first guy. If someone lowballs me then I'll respond with a "Thanks, but this is the best I can do" and offer the list price of the item. I've never had anyone keep after it where I felt like I needed to block them though. If they're somewhat serious I'll figure out where they're at and what shipping would be and come down a few bucks if I can. 2 Quote Link to comment Share on other sites More sharing options...
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