How Would You Handle This BrickLink Issue?

StLBrian · 2024-08-30T12:26:30.000Z

A buyer recently asked to return a large Lego set they bought on BrickLink. The box was literally perfect when I sent it in the snug 'frustration free' cardboard box.As you can see, it did get a bit damaged in transit, but (to me) it's nowhere near "pretty beat up" as the buyer described. Of course, accepting the return means I'd be out selling fees and round-trip shipping, which totals around $60. Recognizing this, I offered him a small discount. He rejected and filed a claim with PayPal. The individual is apparently a reseller who is uninterested in less-than-perfect boxes. I am expecting PayPal will side with buyer because it seems like that's eBay's default. So what would you have done? How much of a discount would you have offered, or would you have just accepted the return request? Do you have anything in your store's terms and/or the item listings to head off such situation? Incidentally, do you ship the frustration-free packaged box in a second box? Unrelated, have you seen a large increase in buyers ghosting after invoice; particularly those with minimal feedback? Typically, I just cancel the order and put the item back into inventory. Do you leave negative feeback?