Questions about box damage and tape seals

[LEtsGO]

Hi

 

Pretty new to buying Lego as an investment but I bought a set from the online Lego store. Today it arrived via FedEx. When I opened the shipping box, I noticed the internal Lego set box was damaged. The corner is a bit concertinad. Looking at the shipping box, i realized this too was damaged. The package was squashed or dropped on the corner.

 

My question is, is it worth a complaint to either Lego or FedEx? From Lego's point of view it doesn't affect the quality of the Lego pieces or the ability to build the set, so why should they replace/refund or whatever?

From FedEx's point of view, they didn't pack it so could argue if the contents were damaged it's Lego's fault for inadequate packing. On the other hand perhaps they've been negligent in handling the package?

 

Either way, would people normally complain about such 'superficial' damage? Does it affect the investment value? 

 

Thanks

LG

[jaisonline]

Hi,

Please search the forums and blog posts regarding this topic. It has been discussed many times. If you need help, let me know.

In summary, don't sweat it.

[gmpirate]

Unless it's really bad, just roll with it. It makes little difference.

[biniou]

is it worth a complaint to either Lego or FedEx?

 

No, it will be a waste of time...

 

Either way, would people normally complain about such 'superficial' damage?

 

Most of the time they just roll with it. Don't forget to put a picture of the corner when you will resell your set.

 

 

Does it affect the investment value?

 

 

Yes, a little.

Edited February 15, 2015 by biniou

[enotoga]

I need the boards help with this situation.  My Sandcrawler arrived today by fedex with damage - see pic.  I bought it from Lego.com USA. The box is still selaed and I believe everything inside is probably ok.  But after spending $300 I really wanted a clean box.  What would you do in this situation?

 

I hate to return it.  I think I have 3 options -

 

1)  There's a Lego store nearby - maybe I could swap it for a clean one

2)  Ask Lego.com for a partial refund.  Is this posslble?

3)  Return it to Lego.com and ask them to ship a replacement (which could also arrive damaged).

 

They double box the Death Stars.  IMO they should double box all the big sets.

 

Thanks for your help.

[jaisonline]

lego most likely won't give you a partial refund or free vip points.  they will ask you to return it.

 

since the set itself isn't damage, there is a good chance they won't give you a prepaid label.  so if you are certain about box condition, return it to the store and ignore the strange looks. 

 

if you are going to build it, just keep it and be happy while building.

 

http://community.brickpicker.com/topic/9779-building-the-75059-sandcrawler

 

 

 

I need the boards help with this situation.  My Sandcrawler arrived today by fedex with damage - see pic.  I bought it from Lego.com USA. The box is still selaed and I believe everything inside is probably ok.  But after spending $300 I really wanted a clean box.  What would you do in this situation?

 

I hate to return it.  I think I have 3 options -

 

1)  There's a Lego store nearby - maybe I could swap it for a clean one

2)  Ask Lego.com for a partial refund.  Is this posslble?

3)  Return it to Lego.com and ask them to ship a replacement (which could also arrive damaged).

 

They double box the Death Stars.  IMO they should double box all the big sets.

 

Thanks for your help.

 

 

[jal4u2c]

In the last three weeks i have been finding large sets at both Walmart and Target where someone has stolen some of the contents then attempted to reseal the tape and then returns it to the store for full refund. I can tell because the sets are way lighter than they should be and you can see where they messed with the original tape seal. I hope the catch the moron doing this. I think Lego needs to switch to gluing the boxes shut instead of tape. 

[stephen_rockefeller]

My PC arrived today too from Lego, outer brown cardboard box ,wrecked ,and i mean wrecked, and freebie missing, but PC in perfect condition

That's a blessing in disguise...all those stupid polybags are good for is puncturing the lego set box during transit.

[exciter1]

That's a blessing in disguise...all those stupid polybags are good for is puncturing the lego set box during transit.

 

Yep, it annoys me terribly when they throw the poly in first and then the LEGO set on top if it front down.

[mscheaf]

It's hard for me to keep up with wether or not box condition is important

[davem1111]

Yep ,would they not have the intelligence to put fragile on the outer boxes, this one is like someone played football with it.

[stephen_rockefeller]

It's hard for me to keep up with wether or not box condition is important

It is to me ;)

[exciter1]

It's hard for me to keep up with wether or not box condition is important

 

It is to me

 

Yep, sometimes it's more important to the seller than it is the buyer.

[stephen_rockefeller]

All things being equal besides the condition of the box, someone is gonna buy my MISB set first ;)

[xeeeej]

All things being equal besides the condition of the box, someone is gonna buy my MISB set first

 

For all things to be equal, you will have to price your sets equal to those that are damaged.  If the damaged box is $5 less, the buyer will often choose that one.

 

In other words, to compete with the damaged boxes, you have to lower your prices.  If that's the case, why worry about box condition?

[stephen_rockefeller]

So then box condition does matter right? I was talking about selling sets at market value prices.

[exciter1]

All things being equal besides the condition of the box, someone is gonna buy my MISB set first

 

Don't bet on that!

[Ciglione]

In Europe box condition does matter. People buy legosets as gifts for birthdays, Xmas and even Easter. You do not give a pancake to someone on these occasions. That is an insult.

[exciter1]

In Europe box condition does matter. People buy legosets as gifts for birthdays, Xmas and even Easter. You do not give a pancake to someone on these occasions. That is an insult.

 

Yes, I would be insulted if someone gave me a dinged up box Eiffel Tower.

[haddonhill]

I just got two Helicarriers from TLC, one has a dent in one corner - I intend to hold it for a while.  Should I ask to return for an undented box?

 

I'd post a picture, but I can't figure out how to do that in the brickpicker web interface.

[diablo2112]

As everyone here is aware, the large lego boxes are occasionally received in crushed/creased condition.  I just got a large order from Target, and other than the DS shipped in the original container, most of the large boxes were crushed or creased, in various degrees from slight to significant.  Otherwise, the boxes are ok, with no scratches, etc.  

Now, here's the question:  Is it better to open the box and fix the crushes (fairly easy to do) or leave them sealed and in the as-recieved condition.  Of course, you can return these, but I got a discount on these sets I won't be able to easily repeat, so really do want to keep them.  I've had good success in pressing out the various crushed boxes with other sets.   I'd lean toward fixing the boxes, even if it means opening them.   I've even thought of making a tool to insert into a sealed box to help press out the damage.  Thoughts?

[tractorboy]

Personally I'd leave it sealed if it's a big expensive set.

I'd rather buy a crushed, sealed set than one that's been opened, in case a bag was missing. I think some people probably enjoy the buzz of opening a sealed box themselves too.

[wsuskee]

Yeah leave them sealed I would much rather a completely crushed sealed box than a really nice looking reseal or open box.

[gregpj]

I agree .. don't try to fix the box. I'd be wary of trying to fix without opening... you risk poking a bag or the instruction sleeve.

Crushing and creasing are very different though. Personally only the snootiest of box snobs will care about a crease in the box. They are pretty hard to avoid especially with the bigger exclusives. I tend to stay away from NISB sets if I can with big crushing though so you might try getting an additional discount on those ones to give you some extra head room.

I recently sold a 7965 with some what I would say was minor/moderate box damage for a few bucks off... Frankly it was worth my time to just sell for less (I think it was $7 less in the end) rather than trying to "fix" it by opening it.

[exciter1]

I've had no issues selling damaged box items at current market prices.  It's been covered in several other threads.  Most buyers don't care about the box.