I need help with eBay, please

[Strytlr]

Okay, the inevitable has happened. I bought something on eBay and never received it. I need to ask eBay to give me my money back. I opened a case a while back and tried to contact the seller, to no avail. The case information now says it's eligible to be escalated to eBay Customer Support. My problem is -- how do I do that? I've looked and looked at the case information page, I've read the help files, but all it does is send me in circles. It says I'm supposed to go to the Resolution Center to take action, but the only action I can find to take is "see case details", where the only action I can take is to go back to the resolution center. There are links to "contact the seller" and to "close the case", but no link to escalate the case. Help! What am I missing? Am I blind?

[stephen_rockefeller]

Call eBay.......they will talk you through the process.

[Diabolos80]

That sucks, dude. Hopefully it wasn't an irreplaceable bargain. The general consensus seems to say you won't have any trouble getting your money back. Good luck!

[Strytlr]

I called them as Stephen suggested, and it was a surprisingly painless process. I was on hold for only a minute or two, and when I got someone, she processed the case on the spot for me. I still think it's confusing how they have it set up on the website, though. What I bought were 3 ringwraiths with horses at a pretty good price, so yeah, it kinda does suck that I didn't get them. But oh well. Thanks for the quick replies!

[chinothegeeko]

I called them as Stephen suggested, and it was a surprisingly painless process. I was on hold for only a minute or two, and when I got someone, she processed the case on the spot for me. I still think it's confusing how they have it set up on the website, though.

What I bought were 3 ringwraiths with horses at a pretty good price, so yeah, it kinda does suck that I didn't get them. But oh well.

Thanks for the quick replies!

I think I know your seller. Colectorsworld or something similar. I had issues with him too. Eventually got my items but definitely a pain. pm me with any questions

[Ed Mack]

eBay customer service is excellent, but their website is very unclear when filing a case. The information is there, you just have to search for it...and search for it. Did I say "search for it'? :snake:

[Strytlr]

eBay customer service is excellent, but their website is very unclear when filing a case. The information is there, you just have to search for it...and search for it. Did I say "search for it'? :snake:

Thanks, I don't feel so dumb now. :lol: