Strytlr Posted May 16, 2013 Share Posted May 16, 2013 Okay, the inevitable has happened. I bought something on eBay and never received it. I need to ask eBay to give me my money back. I opened a case a while back and tried to contact the seller, to no avail. The case information now says it's eligible to be escalated to eBay Customer Support. My problem is -- how do I do that? I've looked and looked at the case information page, I've read the help files, but all it does is send me in circles. It says I'm supposed to go to the Resolution Center to take action, but the only action I can find to take is "see case details", where the only action I can take is to go back to the resolution center. There are links to "contact the seller" and to "close the case", but no link to escalate the case. Help! What am I missing? Am I blind? Quote Link to comment Share on other sites More sharing options...
stephen_rockefeller Posted May 16, 2013 Share Posted May 16, 2013 Call eBay.......they will talk you through the process. Quote Link to comment Share on other sites More sharing options...
Diabolos80 Posted May 16, 2013 Share Posted May 16, 2013 That sucks, dude. Hopefully it wasn't an irreplaceable bargain. The general consensus seems to say you won't have any trouble getting your money back. Good luck! Quote Link to comment Share on other sites More sharing options...
Strytlr Posted May 16, 2013 Author Share Posted May 16, 2013 I called them as Stephen suggested, and it was a surprisingly painless process. I was on hold for only a minute or two, and when I got someone, she processed the case on the spot for me. I still think it's confusing how they have it set up on the website, though. What I bought were 3 ringwraiths with horses at a pretty good price, so yeah, it kinda does suck that I didn't get them. But oh well. Thanks for the quick replies! Quote Link to comment Share on other sites More sharing options...
chinothegeeko Posted May 16, 2013 Share Posted May 16, 2013 I called them as Stephen suggested, and it was a surprisingly painless process. I was on hold for only a minute or two, and when I got someone, she processed the case on the spot for me. I still think it's confusing how they have it set up on the website, though. What I bought were 3 ringwraiths with horses at a pretty good price, so yeah, it kinda does suck that I didn't get them. But oh well. Thanks for the quick replies! I think I know your seller. Colectorsworld or something similar. I had issues with him too. Eventually got my items but definitely a pain. pm me with any questions Quote Link to comment Share on other sites More sharing options...
Ed Mack Posted May 16, 2013 Share Posted May 16, 2013 eBay customer service is excellent, but their website is very unclear when filing a case. The information is there, you just have to search for it...and search for it. Did I say "search for it'? :snake: Quote Link to comment Share on other sites More sharing options...
Strytlr Posted May 16, 2013 Author Share Posted May 16, 2013 eBay customer service is excellent, but their website is very unclear when filing a case. The information is there, you just have to search for it...and search for it. Did I say "search for it'? :snake: Thanks, I don't feel so dumb now. :lol: Quote Link to comment Share on other sites More sharing options...
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