What happened to Zavvi (US)?

[Billy Brick]

Zavvi (zavvi.us) was about a year or so ago a bastion for deals on new and large sets and now all they have almost no Lego except sold out items or unwanted retired sets. Anyone have any insight into what happened?

[gmpirate]

Funny, I was just thinking about that the other day.  I thought maybe I unsubscribed or something.

[Phil B]

Funny too, just yesterday I went through my records and realized they never sent me 5 items from a 7 item order that they had sent me "order status updates" on back at the end of May. They didn't charge me for those 5, but they did charge the full shipping on the two items they did send, killing the deal I got as they were small sets. Wrote their CS a note to check in, just for giggles - not really expecting anything at this point.

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[exciter1]

I keep getting emails from Zavvi UK that peak my interest, but then disappointed when they won't ship.

[JimboJet]

I ordered 4 sets including a Year of the Rabbit set, as it's nice to get those without the minimum spend requirement at Lego Shop at Home. They delivered everything but the Year of the Rabbit set. A couple of emails were sent saying it was delayed, then nothing. I inquired a few month after the reschedule date and they said they were still awaiting stock. Now it doesn't show on their website. Oh well. I do hope they get back in the Lego game, they had good prices and shipping and speed (for being outside US). 

[Bricklectic]

they smashed boxes and had horrible customer service. Good prices but thats it. Good riddance says I

[Phil B]

Funny too, just yesterday I went through my records and realized they never sent me 5 items from a 7 item order that they had sent me "order status updates" on back at the end of May. They didn't charge me for those 5, but they did charge the full shipping on the two items they did send, killing the deal I got as they were small sets. Wrote their CS a note to check in, just for giggles - not really expecting anything at this point.

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Lo and behold, they responded within their 24-48hr window and are refunding my shipping. That was a nice surprise!

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[Keyser Soze]

9 hours ago, Bricklectic said:

they smashed boxes and had horrible customer service. Good prices but thats it. Good riddance says I

It was so bizarre. I received sets in the original LEGO shippers, sets in normal boxes, and a Disney Castle wrapped in bubble wrap but no box.

[Pseudoty]

There back...

https://us.zavvi.com/lego/lego-new-in.list?

Edited February 21 by Pseudoty

[MotorCityMuscle]

noticed this the other day as well. selection and pricing wasn't great......yet