Diabolos80 Posted May 11, 2013 Share Posted May 11, 2013 Tonight at the Lego store the clerk swiped my VIP card and then goes "huh? I never seen that before!" yeah, my account showed a negative points balance. After a call to customer service, turns out my card was "out of sync." Lego will mail me a new card with what they say is the appropriate balance. But i don't know if they're right. Moral is, keep track of your VIP points. Quote Link to comment Share on other sites More sharing options...
whiteboy02 Posted May 11, 2013 Share Posted May 11, 2013 Thanks for the tip! Quote Link to comment Share on other sites More sharing options...
gruff.bricks Posted May 13, 2013 Share Posted May 13, 2013 This happened to my account too, I had over 8000 points and returned a $1000 order, then my balance was reduced to -619 points. I rang customer service and they had to start a new VIP account to fix it.... Strange, but the customer service was great. Quote Link to comment Share on other sites More sharing options...
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