Diabolos80 Posted May 11, 2013 Posted May 11, 2013 Tonight at the Lego store the clerk swiped my VIP card and then goes "huh? I never seen that before!" yeah, my account showed a negative points balance. After a call to customer service, turns out my card was "out of sync." Lego will mail me a new card with what they say is the appropriate balance. But i don't know if they're right. Moral is, keep track of your VIP points. Quote
gruff.bricks Posted May 13, 2013 Posted May 13, 2013 This happened to my account too, I had over 8000 points and returned a $1000 order, then my balance was reduced to -619 points. I rang customer service and they had to start a new VIP account to fix it.... Strange, but the customer service was great. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.