humanvege Posted August 4, 2017 Posted August 4, 2017 (edited) Is this issue only affecting the US Shop@home site? I've noticed it's been quite some time (at least more than a week for me) since their gift card system is down on the website. Though it says we can still call to make an order and pay by gift card over the phone, I personally just hate calling and spending an hour waiting, then giving all the item numbers that I want to buy, and then all the gift cards to use, etc. Anyone has any idea what's going on? Are they trying to close down their online gift card system? I just can't imagine with a business as big as Lego it takes them forever to fix whatever "issues" they are working on. Edited August 4, 2017 by humanvege Quote
MrToes16 Posted August 4, 2017 Posted August 4, 2017 This has been an issue for much longer than a week. I had the issue when I wanted to use a gift card to shop online and get the mini Volkswagon Beatle giveaway last April. Very frustrating that they can't (or won't) fix this. Quote
humanvege Posted August 4, 2017 Author Posted August 4, 2017 (edited) Hmmm....very interesting. I place an order about once a month, or once every two months or so (usually just random stuff for self and kids, not bulk orders). I've been able to use giftcards on all my orders the last couple of years and have never run into this issue. I wonder if it's a sporadic thing that happens at different time intervals throughout the year.. Edited August 4, 2017 by humanvege Quote
minicoopers11 Posted August 4, 2017 Posted August 4, 2017 It's been more than a month, I believe. Pretty soon, I'll be calling to place orders. Getting a bit ridiculous. Quote
jonnyhanukkah Posted August 4, 2017 Posted August 4, 2017 I'm saving a gift card for the inevitable Millenium Falcon but I guess I will have to do it in the store. Have there been any issues using a GC in store? Quote
BricksBrotha Posted August 4, 2017 Posted August 4, 2017 20 minutes ago, minicoopers11 said: It's been more than a month, I believe. Pretty soon, I'll be calling to place orders. Getting a bit ridiculous. Are you also a VIP member? Quote
minicoopers11 Posted August 4, 2017 Posted August 4, 2017 33 minutes ago, BricksBrotha said: Are you also a VIP member? Yes Quote
KvHulk Posted August 4, 2017 Posted August 4, 2017 I was told that if you cannot use a LEGO gift card that your account is flagged for some reason. My account was flagged due to something with a return of mine from months back. CSR told me this when I mentioned I couldn't use giftcards and she removed the flag and I've been able to use LEGO gc's since. 1 Quote
minicoopers11 Posted August 4, 2017 Posted August 4, 2017 1 minute ago, KvHulk said: I was told that if you cannot use a LEGO gift card that your account is flagged for some reason. My account was flagged due to something with a return of mine from months back. CSR told me this when I mentioned I couldn't use giftcards and she removed the flag and I've been able to use LEGO gc's since. Seems everyone was auto-flagged at some point, though? Given how widespread it seems Quote
KvHulk Posted August 4, 2017 Posted August 4, 2017 6 minutes ago, minicoopers11 said: Seems everyone was auto-flagged at some point, though? Given how widespread it seems Maybe? I don't know. It was news to me when I first was told my account was flagged and that's why I couldn't use GC's. Quote
BillyBricks Posted August 4, 2017 Posted August 4, 2017 I was able to use a gift card on a small order in December, and then I was not able to use one after. I had to place a GC order over the phone last month and nothing was mentioned about being flagged when I said the site wouldn't allow me to do an online order. Quote
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