msdontplay01 Posted March 16, 2016 Share Posted March 16, 2016 3 hours ago, Basictoaster said: I was told yesterday by an employee at my local TRU that I am their best/highest volume LEGO customer. I don't know whether I should be proud or embarrassed. 3 hours ago, dcdfan said: yikes... Fly under the radar much?! I would cringe if someone at my TRU told me that. I pride myself on them not knowing who I am and want to keep it that way. 2 Quote Link to comment Share on other sites More sharing options...
baschloinka Posted March 16, 2016 Share Posted March 16, 2016 33 minutes ago, brad4815 said: Haven't seen it posted. Here's TRU flyer for 3/20-3/26. Also dimensions packs are 40% off. Remaining hydra fortresses... you will be mine. Quote Link to comment Share on other sites More sharing options...
gobuffs98 Posted March 16, 2016 Share Posted March 16, 2016 3 minutes ago, baschloinka said: Remaining hydra fortresses... you will be mine. I was thinking the same thing about hydra fortresses. Quote Link to comment Share on other sites More sharing options...
brickolodon Posted March 16, 2016 Share Posted March 16, 2016 How come stay under radar if i am coming every TH and Sat to buy loads of LEGO for 5 years???...prob time to invite them for house parties...or wedding 1 Quote Link to comment Share on other sites More sharing options...
Basictoaster Posted March 16, 2016 Share Posted March 16, 2016 7 minutes ago, msdontplay01 said: Fly under the radar much?! I would cringe if someone at my TRU told me that. I pride myself on them not knowing who I am and want to keep it that way. Flying under the radar is impossible for someone of my stature. I get noticed whether I want to or not. Quote Link to comment Share on other sites More sharing options...
msdontplay01 Posted March 16, 2016 Share Posted March 16, 2016 1 minute ago, brickolodon said: How come stay under radar if i am coming every TH and Sat to buy loads of LEGO for 5 years???...prob time to invite them for house parties...or wedding I treat it the same as buying online. Don't want to purchase too much at one time and try to spread purchases out. This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me. When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc. 1 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted March 16, 2016 Share Posted March 16, 2016 1 minute ago, msdontplay01 said: I treat it the same as buying online. Don't want to purchase too much at one time and try to spread purchases out. This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me. When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc. You are looking at it wrong IMHO ... Adding that personal touch can go along way . And like others said it becomes almost impossible to go unrecognized at some point . 1 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted March 16, 2016 Share Posted March 16, 2016 (edited) 12 minutes ago, msdontplay01 said: I treat it the same as buying online. Don't want to purchase too much at one time and try to spread purchases out. This means I deal with different employees each time at the store instead of the same people seeing me over and over again to the point they begin to recognize me. When that happens, they start to question why all the Lego and seem resistant to large, multiple item purchases, especially combined with coupons, gift cards, free promo items, etc. Some stores seem to come up with asinine quantity limits and lots a questions like "where do you get all these coupons"? "Do you sell these? You're always buying them." So, yeah, I'd much rather be anonymous... More power to you @Bold-Arrow... Edited March 16, 2016 by dcdfan Quote Link to comment Share on other sites More sharing options...
Basictoaster Posted March 16, 2016 Share Posted March 16, 2016 I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. 2 Quote Link to comment Share on other sites More sharing options...
dcdfan Posted March 16, 2016 Share Posted March 16, 2016 3 minutes ago, Basictoaster said: I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. Yeah, I agree with this. I think you and @Bold-Arrow are at what I would consider a normal store. Mine are all, well, this is a family oriented site so I can't type what I want to say. Let's just say they aren't nice in any scenario. Remember they look at me like I'm stealing from them when I make purchases... 1 Quote Link to comment Share on other sites More sharing options...
Bold-Arrow Posted March 16, 2016 Share Posted March 16, 2016 On topic, the store manager at my store is fully expecting the 10% off CC to be extended although he made it clear it wasn't official . Quote Link to comment Share on other sites More sharing options...
macpro76 Posted March 16, 2016 Share Posted March 16, 2016 16 minutes ago, Basictoaster said: I think it all depends on the store and employees. Mine are always excited to see what i'm buying. I might have one of the better stores that doesn't have a stick in their ass. This is also the same store where the cashier smooshed the Shark Suit Guy for me. my store manager was ok with me buying 2 slave 1, 3 MF all seperate purchases and using the 20% off coupon. I told her that I will be back on thursday. She said, we'll be waiting. lol. Quote Link to comment Share on other sites More sharing options...
macpro76 Posted March 17, 2016 Share Posted March 17, 2016 On 3/15/2016 at 6:09 PM, Battrax said: Yes, no substitute for checking physically. I have bought three 42009 Mk II cranes the last few weeks from TRU, even though it is no longer even listed as available on their site. I got 2 Slave 1s last week. used 20% coupon. had to make 2 purchases, though. oh well. Quote Link to comment Share on other sites More sharing options...
baldilocks Posted March 17, 2016 Share Posted March 17, 2016 Wish I could find one of these elusive slave 1's in any TRU near me. I have been told they were there, but I have yet to see one. Quote Link to comment Share on other sites More sharing options...
pete411 Posted March 17, 2016 Share Posted March 17, 2016 2 hours ago, brad4815 said: TRU is finally clearing out the Xmen set? 2 Quote Link to comment Share on other sites More sharing options...
justapilgrim Posted March 17, 2016 Share Posted March 17, 2016 When is that sale? Quote Link to comment Share on other sites More sharing options...
exciter1 Posted March 17, 2016 Share Posted March 17, 2016 1 minute ago, justapilgrim said: When is that sale? Quote Link to comment Share on other sites More sharing options...
Average Guy Posted March 17, 2016 Share Posted March 17, 2016 14 hours ago, dcdfan said: Yeah, I agree with this. I think you and @Bold-Arrow are at what I would consider a normal store. Mine are all, well, this is a family oriented site so I can't type what I want to say. Let's just say they aren't nice in any scenario. Remember they look at me like I'm stealing from them when I make purchases... I have 3 women "Lifers" (people that chose TRU as a lifetime career), that give me the sour-face "NO" look every time I walk into my store. lol The last straw for me was I had a transaction with a nice employee already rang up with 25% coupon, Rewards, TRUTH, and gift cards ready to swipe, and then....the Lifer magically appears out of thin air and says "NO!", and cancels the transaction and gives me my Rewards back. The coupon was on my phone downloaded from here but in print said it was valid physically or digitally, or something of the like. I even had TWO of that same digital coupons that TRU sent me via mail on the little sales fliers with my home address on both the mail flyers, as proof ready and I SHOWED HER those because I already knew she might be there at the store. I blew a fuse and went off on her: "What is wrong with you? The transaction was already rang up! The cashier didn't have a problem with it? No one else has a problem with it? It's only you, you're the problem...with your sour-face and fake smile" I said that verbatim. The Rewards were $250 I think? "Do you know how much money I spend at TRU? Do your realize how much money I spent to get those Rewards?" She replies "yeah using those coupons". "That's right, and do you know why you never see me spend that much here? Because of you... it's only you...well you and 2 of your other sour-faced girlfriends." I figure if Miss Sourpuss and her 2 other Lifer friends are gonna shut me down every time then I'm not out anything if I tell her what I think of her. It's not just the TRUTH and digital coupon thing with her, it's every time I try to get at some promo or have a question, she is there to be unhelpful and treats me like I'm stealing. Apparently one of the other Lifer-sour-faced-girlfriends didn't like being categorized with her because the next time I went in she came over and dismissed the cashier, rang me up with Rewards (not coupon because I didn't use 1) and overrides one of the promos to give it to me free, I think as an apology for the other Manager's actions, idk. I've just had it with bad customer service. I used to spend a lot of money there, but now I would rather travel to other TRUs rather than see her. Oh I have no shame in what happened, she deserved it, and I still go in, but...nah 7 Quote Link to comment Share on other sites More sharing options...
bigboy61 Posted March 17, 2016 Share Posted March 17, 2016 23 minutes ago, Average Guy said: I have 3 women "Lifers" (people that chose TRU as a lifetime career), that give me the sour-face "NO" look every time I walk into my store. lol The last straw for me was I had a transaction with a nice employee already rang up with 25% coupon, Rewards, TRUTH, and gift cards ready to swipe, and then....the Lifer magically appears out of thin air and says "NO!", and cancels the transaction and gives me my Rewards back. The coupon was on my phone downloaded from here but in print said it was valid physically or digitally, or something of the like. I even had TWO of that same digital coupons that TRU sent me via mail on the little sales fliers with my home address on both the mail flyers, as proof ready and I SHOWED HER those because I already knew she might be there at the store. I blew a fuse and went off on her: "What is wrong with you? The transaction was already rang up! The cashier didn't have a problem with it? No one else has a problem with it? It's only you, you're the problem...with your sour-face and fake smile" I said that verbatim. The Rewards were $250 I think? "Do you know how much money I spend at TRU? Do your realize how much money I spent to get those Rewards?" She replies "yeah using those coupons". "That's right, and do you know why you never see me spend that much here? Because of you... it's only you...well you and 2 of your other sour-faced girlfriends." I figure if Miss Sourpuss and her 2 other Lifer friends are gonna shut me down every time then I'm not out anything if I tell her what I think of her. It's not just the TRUTH and digital coupon thing with her, it's every time I try to get at some promo or have a question, she is there to be unhelpful and treats me like I'm stealing. Apparently one of the other Lifer-sour-faced-girlfriends didn't like being categorized with her because the next time I went in she came over and dismissed the cashier, rang me up with Rewards (not coupon because I didn't use 1) and overrides one of the promos to give it to me free, I think as an apology for the other Manager's actions, idk. I've just had it with bad customer service. I used to spend a lot of money there, but now I would rather travel to other TRUs rather than see her. Oh I have no shame in what happened, she deserved it, and I still go in, but...nah Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it. 1 Quote Link to comment Share on other sites More sharing options...
Darth_Raichu Posted March 17, 2016 Share Posted March 17, 2016 13 minutes ago, bigboy61 said: Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it. Sure, let the corporate side with that asst. manager, demand ALL stores to do the same thing, and make life really difficult for the rest of us. Just go to a different friendlier TRU store. Vote with your $$$ 2 Quote Link to comment Share on other sites More sharing options...
ISO8T0 Posted March 17, 2016 Share Posted March 17, 2016 35 minutes ago, Average Guy said: ""long quote removed" Well I hope that you at least apologized to the employee who was nice to you and gave you the promo and stated that you were simply mad at her boss b/c she was going against Store policies. It would go a long way. The manager is a lost cause. Quote Link to comment Share on other sites More sharing options...
jay4e Posted March 17, 2016 Share Posted March 17, 2016 (edited) 15 minutes ago, bigboy61 said: Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it. 12 minutes ago, Darth_Raichu said: Sure, let the corporate sides with that asst. manager, demand ALL stores to do the same thing, and make life really difficult for the rest of us. Just go to a different friendlier store. Vote with your $$$ just what we need a video with TRU magic going viral As for the original problem, the only thing that really violates policy is combining the GC and TRUTH, from what I have been told. Many cashiers and managers ignore that but it is based of the contract with the CC provider so corporate will not side with you on that. As a consumer you have plenty of recourse and power in the form of surveys, review sites, and social media. If you really want the higher ups know about a problem employee, make a cheap purchase from the specifically and then fill out the survey that is on every receipt. do so repeatedly and they will notice. I can not speak for TRU specifically but those surveys do have power at most retailers, and since so few people fill them out, two or three bad ones a month will impact a store. Edited March 17, 2016 by jay4e 2 Quote Link to comment Share on other sites More sharing options...
micbelt Posted March 17, 2016 Share Posted March 17, 2016 Went to tru and they had both promos going for the free batmobile and free airjitzu flyer but would not let me combine them. Still got the deep sea operation base for about $64 out of pocket after truth and discount gc. 1 Quote Link to comment Share on other sites More sharing options...
Salimr Posted March 17, 2016 Share Posted March 17, 2016 On March 16, 2016 at 3:14 PM, Basictoaster said: I was told yesterday by an employee at my local TRU that I am their best/highest volume LEGO customer. I don't know whether I should be proud or embarrassed. My toys r us manager told me our house must be Lego heaven. I felt embarrassed. I pulled the I have lots of nephews line, but I should have said our Lego basement is awesome as it is 1 Quote Link to comment Share on other sites More sharing options...
Salimr Posted March 17, 2016 Share Posted March 17, 2016 8 hours ago, bigboy61 said: Maybe you should call corporate and complain? Also, you could try going in there and recording it (if it's legal in your state). If she does it again and you post the video online, TRU might be forced to address it. I just bring my kids to the store with the grumpy lady and don't feel any need to discipline them when she is trying to stop my valid discounts. Usually she bends to my kids being super annoying as they are and hurries us out or I go when she is usually not there. 2 Quote Link to comment Share on other sites More sharing options...
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