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KMart/Sears - Shop Your Way Rewards and points discussion


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Has anyone tried to get through to SYW Customer Service this week? I know there were issues last week but now, you get routed to a call center in the Philippines where they have zero power to resolve any issues and when they forward you to the real call center for real help, you get hung up on. I'm thinking that they've laid off their entire US support staff or something. Just awesome.

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On 5/17/2017 at 5:41 PM, Phil B said:

Free Shipping with SYW Max Trial is $30+, but for non-SYW Max folks it's $49.

If you need to hit $30, here are a few suggestions (not judging, but I don't know your tastes in LEGO either):

http://www.kmart.com/lego-friends-heartlake-sports-center-41312/p-004W007474577001P?sellerId=KMART&prdNo=11&blockNo=11&blockType=G11

http://www.kmart.com/lego-city-high-speed-chase-60138/p-004W007284344001P?sellerId=KMART&prdNo=14&blockNo=14&blockType=G14

http://www.kmart.com/lego-ninjago-salvage-m-e-c-70592/p-004W001229189001P?sellerId=KMART&prdNo=15&blockNo=15&blockType=G15

http://www.kmart.com/lego-city-fire-response-unit-60108/p-004W007064166001P?sellerId=KMART&prdNo=16&blockNo=16&blockType=G16

http://www.kmart.com/lego-super-heroes-8482-spider-man-doc-ock-s-tentacle/p-004W001229339001P?sellerId=KMART&prdNo=22&blockNo=22&blockType=G22

http://www.kmart.com/lego-minecraft-8482-the-wither-21126/p-004W007064250001P?sellerId=KMART&prdNo=21&blockNo=21&blockType=G21

All these sets are on sale for at least 20% off.

If you need to hit $49, I wouldn't really bother for the $10, and just pass the coupon on to someone else. If you really want to spend it, here are some ideas:

http://www.kmart.com/lego-star-wars-8482-battle-on-takodana-8482-75139/p-004W007064222001P?sellerId=KMART&prdNo=12&blockNo=12&blockType=G12

http://www.kmart.com/lego-nexo-knights-jestro-8217-s-evil-mobile-70316/p-004W007064244001P?sellerId=KMART&prdNo=14&blockNo=14&blockType=G14

http://www.kmart.com/lego-star-wars-8482-encounter-on-jakku-8482-75148/p-004W001228742001P?sellerId=KMART&prdNo=15&blockNo=15&blockType=G15

http://www.kmart.com/lego-minecraft-8482-the-end-portal-21124/p-004W007060542001P?sellerId=KMART&prdNo=24&blockNo=24&blockType=G24

http://www.kmart.com/lego-star-wars-first-order-special-forces-tie/p-004W006973444001P?sellerId=KMART&prdNo=28&blockNo=28&blockType=G28

http://www.kmart.com/lego-disney-star-wars-8482-tie-striker-8482-75154/p-004W001228827001P?sellerId=KMART&prdNo=30&blockNo=30&blockType=G30

http://www.kmart.com/lego-minecraft-8482-jungle-tree-house-21125/p-004W007064233001P?sellerId=KMART&prdNo=32&blockNo=32&blockType=G32

Sending you a PM regarding coupons.

 

Curious, do you find it a better deal to buy cheaper sets (lets say $10-$15) and get multiple using SYW magic?

Or a larger set (just 1) heavily discounted? I'm sure a huge part of it depends on coupons, but this a sample dilemma I always have.

Like I could get x1 of #60108 at $31.99 orrrrrr multiples of #31045 at $10.99

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5 hours ago, scatttcat said:

Curious, do you find it a better deal to buy cheaper sets (lets say $10-$15) and get multiple using SYW magic?

Or a larger set (just 1) heavily discounted? I'm sure a huge part of it depends on coupons, but this a sample dilemma I always have.

Like I could get x1 of #60108 at $31.99 orrrrrr multiples of #31045 at $10.99

All depends on the coupons you have available, the stacking you plan to do, and the sets you want to get. And for some people, the % discount the coupons give you over RRP (before applying points). I always try to maximize the mileage I get out of a certain amount of points.

 

ADD: WORD OF WARNING for those of you who like me like to test out old coupons. KMart has put in a 3 strikes and you're out policy. Going to give them a call later to see what they have to say and how easy it is to get this block removed:

5928123070814_Screenshotfrom2017-05-2607-14-11.png.a0d859956a7478bca87aba9576af8e42.png

Edited by Phil B
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1 hour ago, Phil B said:

All depends on the coupons you have available, the stacking you plan to do, and the sets you want to get. And for some people, the % discount the coupons give you over RRP (before applying points). I always try to maximize the mileage I get out of a certain amount of points.

 

ADD: WORD OF WARNING for those of you who like me like to test out old coupons. KMart has put in a 3 strikes and you're out policy. Going to give them a call later to see what they have to say and how easy it is to get this block removed:

5928123070814_Screenshotfrom2017-05-2607-14-11.png.a0d859956a7478bca87aba9576af8e42.png

Well, that's troubling...

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1 hour ago, Phil B said:

ADD: WORD OF WARNING for those of you who like me like to test out old coupons. KMart has put in a 3 strikes and you're out policy. Going to give them a call later to see what they have to say and how easy it is to get this block removed:

That happened to me when I first started using Kmart / SYW a little over a year ago. I kept trying different coupons with various combinations of sets and eventually it locked up. My call to customer service didn't do much other than confirm it was locked, the rep I spoke with didn't seem to know much, but they they did say it was temporary. I was back to using coupons after a couple of days. A more knowledgeable rep might be able to unlock it after determining you aren't just trying random sequences of numbers to see if something sticks. 

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On May 24, 2017 at 3:04 PM, pete411 said:

Has anyone tried to get through to SYW Customer Service this week? I know there were issues last week but now, you get routed to a call center in the Philippines where they have zero power to resolve any issues and when they forward you to the real call center for real help, you get hung up on. I'm thinking that they've laid off their entire US support staff or something. Just awesome.

The hanging up upon transferring is a problem that has been going on lately. I called yesterday about missing points and was connected to a US rep, so there are at least some still out there.

Word of advice, the 75% back on clearance toys promo issue is now known to SYW. As soon as I mentioned it the rep just said "alright, here we go again" and simply added the $18 to my account without asking for verification of the promo. She said if anyone else didn't get their points to call asap and they will fix it.

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Ok KMart fans. I have one near me closing and all toys are 30% off. The multiple cashiers told me coupons aren't allowed during the sellout. So we will have to assume 30% off their retail price.

While I'm sure the clearance percent will surely go up.... do we see any winners at 30% off the KMart prices? Surely much of this will be gobbled up over the next few weeks while the clearance moves up.  Their prices in store are currently consistent with the online prices.

I grabbed up all  the old retired sets already (Death Star Final Duels at $40 was a big surprise). Any winners you see online that would be good grabs at 30% off?

 

Thanks

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