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KMart/Sears - Shop Your Way Rewards and points discussion


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7 minutes ago, exciter1 said:


Bonus spins!

Is this on the web or mobile app?  The sweeps web page is incredibly confusing.  Feels like I'm walking down the Vegas strip with signs / ads everywhere.  For Wild Win Wednesday it said I already won (150 pts) although I never spun anything and I'm not sure how to spin again.  I'm probably missing something obvious as usual ...

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Another warning: don't check out online with multiple coupons where only one shows as applied. I tried checking out with a 15% and a 100% points back coupon. All the way through the checkout it showed that it was applying the 100% in favor of the 15%, until I got the order confirmation and it had applied the 15% instead. Had to contact CS to cancel the order and redo the order with just the 100% back coupon to get it to work right, and lost the 15%back coupon as a result (not sure biggie as it was expiring today).

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On 10/9/2016 at 11:24 PM, Phil B said:

I just came off a chat session followed by a SYW customer service call, followed by a Sears CS call, which resulted in a "we have forwarded your issue to our IT department, you will hear from them via email in the next 24-48hrs.". They told me I can still order via phone, but that limits my options to play around with points ....

uh oh... having the exact same issue.,, the difference being I did place a bunch of orders with coupons..  the chat and phone CSR said nothing wrong on their end but I insisted there was, they forwarded to IT.... 

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Didn't someone here have an issue resetting their sears.com or Kmart.com account? I think they are maintained separately from shop your way.com accounts.
The crappy Kmart.com app wouldn't take my password this morning, so my account is now locked. I haven't received emails for months from Kmart.com or sears.com, only from SYWR.com.
Of course, now I can't unlock my account, because I can't receive my reset password email, brilliant. The CSR of course had to log the info and they'll contact me 24 hours later, blah blah blah.

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