TRU Online Cancellations + Gift Card Losses

[TheBrickClique]

So I've had multiple orders now that were partially paid with GC's (remaining balance made up with the TRU MC) that TRU cancelled but have failed to reinstate the GC balances.

Customer Non-Service gives me the same run-around about giving it 3 to 5 business days even through it has been weeks since the orders were cancelled.

I'm basically making it my new policy to use a CC for 100% of any online purchase -- so I have the chargeback recourse if needed.

It wouldn't be bad to suck up the losses as a cost of doing business, but based on the the number of cancellations recently, it's amounting to close to 5% of the Discounted GC savings.

I'll save the GCs for 10% TRUTHs.

 

[TheBrickClique]

I thought I'd follow up that eventually -- after about a month -- the gift card balances magically reinstated themselves.

[exciter1]

Yes, gift cards usually do, but getting rewards reinstated is a whole other animal.