TheGallows Posted June 27, 2015 Posted June 27, 2015 So I'm thinking about adding 14 day returns to my ebay items in order to become a top rated seller. It's the only thing left for me to meet the criteria. I have a few concerns about this so was looking for some advice.Firstly, is it worth it?I know you get 10% off your final value fee, but but how does this stack up against the extra work?Do people take advantage of this, has any one had bad experience with this?I suppose I'm just worried about sending out a valuable set mint, and it being returned damaged in some way, or people renting used sets then retuning them. Any always advice appreciated, thanks. Quote
meowingthings Posted June 27, 2015 Posted June 27, 2015 (edited) I have always accepted returns. If a buyer wants to scam you they will do so with or without a return policy. A buyer can very easily play the eBay system to force you to refund money. At my peak I was selling around $4k a month on eBay (very little Lego) over a couple hundred transactions, the returns averaged 1-2 a month or about 1% of sales.By not accepting returns you are most certainly impacted your sales in a negative way. Top Rated sellers also receive better search rankings. This is perhaps the most valuable benefit depending on what you sell. Edited June 27, 2015 by meowingthings Mis typed. 3 Quote
ravenb99 Posted June 27, 2015 Posted June 27, 2015 Lego is very minimal returns. Out of 6000 sold sets the last 9 months only 4 returned. 2 were just because it came available at shop at home cheaper and were never opened and 2 were small $20 sets that got crushed.Its worth the discount and eventually will probably be mandatory anyways. 2 Quote
Kenxxx Posted June 27, 2015 Posted June 27, 2015 I just started selling in earnest on ebay about 8 months ago. I worried about scammers too, but have to agree with meows... a scammer will scam you with or without a return policy. So I've always offered returns, have always described any box damage honestly, have always packed things very well, have always tried to ship quickly, and have done about 100 sales - about $4000 - have never had a return request. 2 Quote
Migration Posted June 27, 2015 Posted June 27, 2015 Anyone who sells on eBay offers returns. If someone buys something from you, and forces the issue, eBay will either make you return the item or make you refund the buyer and allow them to keep the item. So you may as well offer returns get the fee discount. 3 Quote
TheGallows Posted June 27, 2015 Author Posted June 27, 2015 Thanks for the advice guys, I'll start changing my items tomorrow. On to power status Quote
exciter1 Posted October 13, 2015 Posted October 13, 2015 Hey now, interesting development. PayPal will reimburse its U.S. customers' shipping costs for up to four returns of items purchased between October 13, 2015 and January 31, 2016http://money.cnn.com/2015/10/13/technology/paypal-free-return-shipping/index.html?iid=hp-stack-dom Quote
Darth_Raichu Posted October 13, 2015 Posted October 13, 2015 Woohoo 110 days returns guaranteed!! 1 Quote
exciter1 Posted October 13, 2015 Posted October 13, 2015 Woohoo 110 days returns guaranteed!! Why not? I found this thing in the couch. Did I buy this? I don't need this crap! 2 Quote
jaxman Posted October 13, 2015 Posted October 13, 2015 I've been running 14 day returns on ebay for about six months now. Only had one return, a trex tracker where the buyer said they bought the wrong item. Set was shipped back in good shape in a timely manner. No issues. Quote
iahawks550 Posted October 13, 2015 Posted October 13, 2015 I've never had a return on ebay, but most likely looking at one (non-lego) because the buyer said I didn't describe the (new item) properly. Anyways, who pays shipping, and do you still owe ebay fees on a return? Quote
justapilgrim Posted October 13, 2015 Posted October 13, 2015 Have a policy, stick to itMine is: buyer pays return20% restockNo return if opened (lego)If they don't agree, i have them open a case with ebay Quote
justapilgrim Posted October 13, 2015 Posted October 13, 2015 You will probably win a SNAD case if a new item, you not required to put very detail of an item Quote
dcdfan Posted October 13, 2015 Posted October 13, 2015 Hey now, interesting development. PayPal will reimburse its U.S. customers' shipping costs for up to four returns of items purchased between October 13, 2015 and January 31, 2016http://money.cnn.com/2015/10/13/technology/paypal-free-return-shipping/index.html?iid=hp-stack-dom Hopefully, our customers use up their 4 returns to Walmart, Target & Macy's before they get around to us... 2 Quote
jaxman Posted October 13, 2015 Posted October 13, 2015 I've never had a return on ebay, but most likely looking at one (non-lego) because the buyer said I didn't describe the (new item) properly. Anyways, who pays shipping, and do you still owe ebay fees on a return? Your listing should specify who pays the return shipping. Typically it is the buyer. Ebay will refund their fees, but you have to eat your original shipping cost. Quote
iahawks550 Posted October 13, 2015 Posted October 13, 2015 On my listing, I state I don't take returns. But I'm guessing, based on this person's snottiness, they will open a case with Ebay. I may or may not be in the wrong. If I am, it certainly wasn't intentional. Quote
labfreak7 Posted October 13, 2015 Posted October 13, 2015 So I'm thinking about adding 14 day returns to my ebay items in order to become a top rated seller. It's the only thing left for me to meet the criteria. I have a few concerns about this so was looking for some advice.Firstly, is it worth it?I know you get 10% off your final value fee, but but how does this stack up against the extra work?Do people take advantage of this, has any one had bad experience with this?I suppose I'm just worried about sending out a valuable set mint, and it being returned damaged in some way, or people renting used sets then retuning them. Any always advice appreciated, thanks. I'm a top rated seller, and I don't allow returns. If they make it mandatory, so be it. I do miss the nice discount I used to get though. Quote
DadsAFOL Posted October 14, 2015 Posted October 14, 2015 PayPal will be reimbursing buyers for return shipping this holiday season. Up to 4 times per buyer, through 1/31/2016.http://money.cnn.com/2015/10/13/technology/paypal-free-return-shipping/ 1 Quote
legogregors Posted November 10, 2015 Posted November 10, 2015 (edited) I have an eBay transaction where the buyer "Found a better price" which appears to be an approved return option. They will be paying the return shipping and I do offer 14 day money back guarantee. Am I automatically out the shipping I paid to send the item and should consider this a cost of doing business? For the future, can I put in my description that I charge a restocking fee and would that be honored? Edited November 10, 2015 by legogregors Quote
Locutus001 Posted November 10, 2015 Posted November 10, 2015 "Found a better price" what kind of crap is that?! (Is that new crap? ;-) ) That's totally not cool, especially shipping LEGO where chances are that the box is at least slightly damaged during the process of sending it there and back. Quote
Darth_Raichu Posted November 10, 2015 Posted November 10, 2015 7 minutes ago, Locutus001 said: "Found a better price" what kind of crap is that?! (Is that new crap? ;-) ) That's totally not cool, especially shipping LEGO where chances are that the box is at least slightly damaged during the process of sending it there and back. It is still better than return policy that Amazon force on their 3rd party sellers, well until next year Quote
Locutus001 Posted November 10, 2015 Posted November 10, 2015 14 minutes ago, Darth_Raichu said: It is still better than return policy that Amazon force on their 3rd party sellers, well until next year So eh... I'm getting more and more afraid of selling at ebay ^.^ I mean if you're not already a solid business selling on ebay gets more and more complicated and nuts. It's as if ebay wants to kick private sellers out of selling there :-P It's getting more and more like amazon and that's bad since ebay always has been the only good alternative... guess more people will have to open their own internet shops sooner or later o.O (found a better price! ... yeah well sorry... but that's no reason... you'll probably always find a better price someday). Quote
brickolodon Posted November 10, 2015 Posted November 10, 2015 I accept returns cause only 1-2% of sales or even less, for them i charge restocking fee....to get my shipping costs back...never got my time back... Quote
Darth_Raichu Posted November 10, 2015 Posted November 10, 2015 57 minutes ago, Locutus001 said: So eh... I'm getting more and more afraid of selling at ebay ^.^ I mean if you're not already a solid business selling on ebay gets more and more complicated and nuts. It's as if ebay wants to kick private sellers out of selling there :-P It's getting more and more like amazon and that's bad since ebay always has been the only good alternative... guess more people will have to open their own internet shops sooner or later o.O (found a better price! ... yeah well sorry... but that's no reason... you'll probably always find a better price someday). eBay has been wanting to be another Amazon for a few years now, instead of focusing their energy to distinguish themselves from competitions. eBay is forgetting its core which is made up of many small sellers. Anyway, there are other other selling venues, like BrickClassified, that would be more efficient than creating your own online presence. Quote
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