CNH1974 Posted August 21, 2015 Share Posted August 21, 2015 Anyone had this?I am selling my 9470 Shelob Attacks sets. Sold 3 so far, on the third one buyer says it has 4 parts missing and cannot be built.He's asked for a refund. I've asked which 4 pieces are missing after sending him the inventory list from Brickset. Quote Link to comment Share on other sites More sharing options...
jdmpartz Posted August 21, 2015 Share Posted August 21, 2015 Yes, has happened to me42006 - Brand New, had all actuators, and tread missing. Lego said they no longer had those pieces, and gave me VIP points to cover my full cost of the item. Quote Link to comment Share on other sites More sharing options...
exciter1 Posted August 21, 2015 Share Posted August 21, 2015 Yes, I offer to send them the missing parts, but I've also had them file a return claim anyway. Quote Link to comment Share on other sites More sharing options...
Alpinemaps Posted August 21, 2015 Share Posted August 21, 2015 Anyone had this?I am selling my 9470 Shelob Attacks sets. Sold 3 so far, on the third one buyer says it has 4 parts missing and cannot be built.He's asked for a refund. I've asked which 4 pieces are missing after sending him the inventory list from Brickset.Possible. And I think you're doing the right thing. Let him let you know what's missing, and let him know you'll take care of getting the parts to him. Hopefully you can source it from your own parts or from one seller on Bricklink. 2 Quote Link to comment Share on other sites More sharing options...
CNH1974 Posted August 21, 2015 Author Share Posted August 21, 2015 That's my thinking.I am building some bricklink orders to source some vintage parts.But it would be just my luck they are the rare pieces unique to the set.Plus I am now worried about the 3 I have left for sale. Quote Link to comment Share on other sites More sharing options...
pacific493 Posted August 21, 2015 Share Posted August 21, 2015 Anyone had this?I am selling my 9470 Shelob Attacks sets. Sold 3 so far, on the third one buyer says it has 4 parts missing and cannot be built.He's asked for a refund. I've asked which 4 pieces are missing after sending him the inventory list from Brickset.I've had this happen before and have never dickered around trying to replace parts. Just have them send it back and give the refund. If it's sealed and missing parts, you're asking for negative feedback if you try to save the sale. Just take the loss and move on...it's all part of it. Quote Link to comment Share on other sites More sharing options...
justapilgrim Posted August 21, 2015 Share Posted August 21, 2015 I have a 20% restock, buyer pays shipping policy. Posted on every auction. Cheaper for them to not send back. Won every case, still at 100% Quote Link to comment Share on other sites More sharing options...
hepcatpunk Posted August 21, 2015 Share Posted August 21, 2015 I sold a sealed T-Rex from 5886, except the sealed set had two right arms. Replaced it on Bricklink for the lady and of course got no feedback for my effort. Not worth it in my opinion---give them a refund once they send it back. Quote Link to comment Share on other sites More sharing options...
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