seapotato Posted July 12, 2015 Share Posted July 12, 2015 I had someone request a return on amazon.ca and never had this happen before. Do I need to do anything? Do I get dinged for shipping costs back to me? Quote Link to comment Share on other sites More sharing options...
tacsniper Posted July 12, 2015 Share Posted July 12, 2015 (edited) I had someone request a return on amazon.ca and never had this happen before. Do I need to do anything? Do I get dinged for shipping costs back to me?You have to accept the return or buyer can file a A-Z claim. Buyer is responsible for shipping it back to you. After you receive the item and is in the same condition as you send it, then you issue a full refund less shipping fee collected. Edited July 12, 2015 by tacsniper 1 Quote Link to comment Share on other sites More sharing options...
seapotato Posted July 12, 2015 Author Share Posted July 12, 2015 Awesome, thanks! Quote Link to comment Share on other sites More sharing options...
LJD1019 Posted July 12, 2015 Share Posted July 12, 2015 That's if they return it. I approved a return request and never recived the item back. Tried emailing the buyer but never got an reply back. Odd Quote Link to comment Share on other sites More sharing options...
seapotato Posted July 13, 2015 Author Share Posted July 13, 2015 If they don't return it, you don't need to refund the money right? Quote Link to comment Share on other sites More sharing options...
dcdfan Posted July 13, 2015 Share Posted July 13, 2015 I don't think so but if you don't approve the return, Amazon can approve it without you & then the customer isn't necessarily required to return it.. Quote Link to comment Share on other sites More sharing options...
LJD1019 Posted July 13, 2015 Share Posted July 13, 2015 Never issue a refund without reviving the merchandise back Quote Link to comment Share on other sites More sharing options...
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